StudentUniverse

I received my booking confirmation and can now see my reservation on the airline website. On the airline website, it says I have no seats. When I checked on the student universe about the seats It shows pending, and I can't find any information about a timeline or if I will actually get the seats that I paid extra for.

I booked a flight though here and everything was fine until I needed to change it to an earlier date. (Halifax to Calgary) I called to change it, was very clear with what flight I wanted, and they booked me to fly out of Toronto! I called to fix this and the new ticket they sent me had an extra return flight that I didn't ask for. I only got ~$60 refund for this once I cancelled it. Now my ticket has been suddenly changed to an earlier time that complicates my whole plans. The customer service is terrible, they won't listen to you and sound annoyed when you need to change anything. Huge waste of money, just book directly through the airline.

This company is extremely unprofessional and unable to provide basic customer service. I have been dealing with Charlotte in the Brisbane office and my experience has been frustrating. She has not provided me with the things I have requested including a copy of the company complaints process so that I can escalate my matter to be resolved.

Student Universe is a terrible, unhelpful and unprofessional company that is to be avoided.

Easy to use and the best way to find affordable flights especially if a student

I have spoken to 3 different people and even received an email that stated something completely different than everyone was saying. All of the people I spoke to in regards to cancelling my reservation were not helpful what so ever. The first person wanted to charge me everything for my flight even though I am canceling days in advance due to financial situations and I lost my job. The second person was willing to work with me and try to mitigate the fees because of my situation and then we got disconnected. Then the last lady I spoke to was completely terrible wanted to charge me more than what the previous lady quoted me because I used a discount code? A discount code is coupon that takes money off. I should not be charged that! This is the worst company to book with for airlines and just in general. Everyone tells you something completely different and has no sympathy. Staff lacks general customer service skills. Would not recommend this to anyone.

The representative was knowledgeable and updated the information right away. She was very helpful.

I could neve get a straight forward flight details, itinerary ALONE that I could send out. Every time your money making preferences shall appear several times.

I thought I was getting a good deal from this site and seriously thought they were helping students save money. I was told by my friend that I got ripped off with the price I paid. What surprised me as well was that I received a charge right after I booked! I have booked from other sites and never ever was charged!
Seriously research before your book with this site! Try googling who is StudentUniverse... no answer but some generic marketing selling comment.

I am trying to call you guys since last afternoon, after every 4 hour of waiting on call, it just get cut. I dont expect this from you guys, and I am still trying to contact you guys about my flight which is in next 40 hours. Is there any other way to contact you guys where you can just pick up call in atleast 5 hours of waiting line.

Overall, I got the flights I needed for a price that worked with my scholarship. However, the filters and the search function could be improved. For example, when I was filtering by airline, flights I had just been viewing from the intended airline vanished altogether. All in all, good experience.

I was booking a flight and as soon as I was ready to purchase, their website crashed. I made sure it wasn't my internet connection or my laptop as I refreshed both multiple times, so then I had to have someone in another city help me book my flight. Other than that, booking with them was easy. Hopefully there won't be an issue when it's time for my flight.

I've used Student Universe multiple times to book flights and most of the time it gives me the best deal I can find! The website is super easy to navigate and once I make the booking I can rest assured it will be confirmed. Customer service over the phone is amazing too.

This is the first time I've used SU. I booked a very expensive Christmas time flight from Brisbane to Boston. Had I booked through Qantas it would have spent 1700. 00 USD more since I waited until August. The flight times changed, which is typical (I've flown this route many times at this time of year). I called SU, the agent was able to change my reservation, I was already familiar with other flight times so I made the suggestions as to what to book, and that's what they did. Everything is confirmed, I'd have had the same experience calling Qantas direct.

I loved how this website was able to book me multi-flight travel without me having to bounce back and forth button airlines trying to find the cheapest flight. It found the best prices and gave me a large number of options. It was remarkably cheaper than the airline websites themselves and even cheaper than some of the airline deal finders. Overall I am a big fan of Student Universe and I hope to use it again in the future.

Good work am glad that you are impressed with my work. I am still under development, but I am learning new things every day. I am excited to see what the future holds for me, and I hope to be able to help people in many different ways.

I appreciate your feedback, and I will continue to work hard to improve my skills.

I had to get experience booking my flight and getting help I needed to book on the correct dates

Dealing with online travel agencies comes with challenges once the booking is completed. For my first experience with StudentUniverse, I was very positively impressed with the answering time after sending questions. A clear difference with other OTAs.

Good experience with the website. There was no issues to report.

Thank you so much i loved my experience booking with your company

It's a cool site, I'll definitely be using it for future trips

I am very happy with the price that Student Universe provided me.

It was very easy and efficient to book through the site! Great experience!

It was very smooth flights, I had no problems with the trip :)