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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I attempted to cancel a reservation I made yesterday for a December trip to Florence. The reservation states cancellation free before December 15. Only they don't recognize the hotel confirmation number... Be positive of EVERY last detail before you finalize your reservation
Date of experience: September 1, 2019
It's not clear at all what are the cancellation policies. They always say that the ticket it's not refundable due to airline rules. However, the airline always say that they do cancellations, I just have to call the travel agency, in this case, StudentUniverse.
Do not buy flight tickets in student universe. You will regret.
Date of experience: August 18, 2015
Ian, when you select a flight itinerary on StudentUniverse.com, there is a section of information called "change and cancellation" (at the bottom of the itinerary) which provides details on any penalties, restrictions imposed by the airlines and any additional restrictions that apply to the ticket. Even non-refundable tickets may be eligible for a credit towards future travel, however, it is based on the airline's rules and restrictions. We would be happy to look into this further for you. Please email helpdesk@studentuniverse.com and we will further review your specific reservation.
Wow what a terrible website and company. They tried to charge me a $330 penalty (nearly double what the airline itself was charging) to change my flight destination amid the Coronavirus outbreak. I understand that last minute flight changes will demand a cost, but the fact that the airline was charging almost half the price of StudentUniverse is absolutely absurd. Also the customer service is trash. I waited 5+ hours for a callback about changing my flight. Never use this website! Book with the airline!
Date of experience: March 9, 2020
Hi there, we apologize for the delays as we're experiencing extremely high call and message volume right now. We're responding to everyone as quickly as we can. We also have to abide by airline policies and fees and will always waive our fees if the airline is waiving theirs. If there's anything else we can do for you, please feel free to reach out directly.
Your service is very good,it's my first time to use. The Best response was on twiter.though you delayed to send my airticket on my email.it made me worried a little bit.
The telephone number you give can not be use in other countries like Uganda.
I tried to call it was telling me it's incorrect.
Improve on those small things.
Date of experience: May 27, 2023
To be honest, I was not sure what StudentUniverse is when I booked my Condor flight via the Kayak website. But so far, everything has worked out well and efficiently, and the booking showed up on Condor's own website so no complaints!
It was chosen for me after searching for flights on Kayak
Date of experience: February 10, 2024
The experience was very good. I always retrieve the booking from the Airlines' website and cross verify, and it was okay, the baggage allowance was the same as showed in Student Universe. I could not book the seats in the return flight, as the seat selection was with some added fee, but otherwise, the booking was smooth.
It always offers best flights in cheapest fare.
Date of experience: July 26, 2023
I had to cancel my flight due to getting accepted into the Correctional Officer Training Academy. My ticket cost me $257, and they said the price to cancel would exceed the ticket amount so they could not refund my money. This is such a joke. They also said that I can accept the credit to use for a future flight however, I would have to pay a $50 change fee. This site is such a joke. Why do I have to pay a change fee? I have the credit on file not a plane ticket with certain dates. I don't recommend them at all. They do not work with you, and they charge you for every little thing. I would recommend just paying a little extra on a different site.
Date of experience: August 19, 2018
Hi there,
We're sorry you had a negative experience. Unfortunately, the ticket you purchased was non-refundable and change/cancellation fees are standard across the travel industry. Please let us know if there's anything else we can do to help.
Thanks,
StudentUniverse
I was told to forward a copy of credit card which I never received such request from any online company. Student Universe then canceled my flight. They did not even ask credit card company to complete transaction. This was a legit request. Very unsatisfied encounter.
Date of experience: November 21, 2022
Comparatively expensive than other sites, it's does not have any significant benefits.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 6, 2024
The customer support team is really good they helped me in resolving my issues while booking
I found aads all over my social media then i decided to check into it
Date of experience: August 5, 2024
Gave me what seemed like my best option only on.the last try. Might have been too late. Dean
Seemed a good option. Not sure that was right.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 5, 2024
Hi, sorry for the inconvenience. Our customer service team has reached out. Could you tell us more about your experience? Thanks.
I booked a flight ticket and applied a voucher before deciding to proceed the payment. I didn't check how much money was deducted, because that time I just want to check out the flight ticket within the time given. But then I realised the amount of money deducted was the actual price, without the discount that I applied using voucher code. Nevermind, I'm totally okay with that as long as I have the ticket.
StudentUniverse offers reasonable flight ticket prices and various vouchers for customers to utilise.
Date of experience: November 17, 2023
It was really easy to use the platform and my trip was booked fast!
I chose StudentUniverse because I heard it was great and it was a part of my study abroad opportunity!
Date of experience: August 2, 2024
Good and reliable site to rely completely and I would recommend for others too
Date of experience: August 2, 2024
The web page indicates a cost of buying tickets, and when I bought them, a higher price was reflected on the credit card. The website indicated that I could recover the difference, however that was never indicated when I bought the tickets. I will not use this service again.
I Use this service because "Kayak" referred me to your website.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2022
An airline schedule change has caused a misconnection in my itinerary. While in these situations for tickets booked directly through airlines the modification of the reservation is immediate, StudentUniverse's process to modify the reservation is a real pain.
First of all, I was NOT notified of the schedule change. I could have gone to the airport and notice there that I didn't have enough time to catch my connecting flight. After I noticed the schedule change, I contacted StudentUniverse to modify my reservation, as requested by the airline. 8 days has passed since my first email, and I am still waiting for StudentUniverse to confirm my new itinerary. Completely unacceptable.
Date of experience: March 6, 2018
Using Student Universe was super streamlined and easy. It made it easy to customize my flight, provided me with flight protection at a low cost, and allowed me to use a grant from my study abroad program.
In order to receive a grant from my study abroad provider I had to use Student Universe but I am glad I had to.
Date of experience: November 20, 2023
Not much to say the price was same as the original airline website
Date of experience: August 3, 2024
Price is low, comparing to other sites, and it's very easy to access
Because of low price
Date of experience: September 4, 2024
I often witness the bad experience with Student Universe with confirming the purchased ticket. The tickets often appear as "available," but after I buy my tickets. There will be an error which I have to buy other tickets, which I found pretty annoying.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 23, 2023
I booked a flight to Tokyo Haneda airport from New York JFK Airport as part of my internship program. That flight allows me to choose some goodies, such as choosing my own seat or even having an option to add protection for my baggage. However, there is one thing that leaves something to be desired, and it is the refundability of the tickets. In fact, the tickets being sold in Student Universe should be refundable without any paywalls until one week before their departure dates.
I chose it, because a representative of my internship program recommended it to me.
Date of experience: April 25, 2024
Just stay away from this. There is nothing they can do to help. I had schedule clash and had to change my flight and I was told that I can't reschedule because my tickets were bought at a discounted price and the flights I was going to change were regular flights. Unerstand that I need to pay the price difference and service fee but this is not making any sense. Also cancellation gets no money back- I got this but the customer service was like a machine, saying that this is airline policy and not helping figure out any possible solution for the customer's good. Just, stay away, they are not helping AT ALL.
Date of experience: January 2, 2020
Hi there, we apologize for the inconvenience! We definitely do want to help, but we are bound by the rules and restrictions of each individual ticket. For example, cancellation fees are often more expensive than the ticket itself, if it wasn't a very expensive ticket, which is why sometimes there aren't any refund available for the flight. Please feel free to contact us directly if there's any way we can try to help you further.
I'm extremely grateful for the amount of money I've been able to save for flights however the first time I booked a flight I wasted around $60 by choosing to pay for my seats through the app instead of when I checked in. I ended up getting stuck in the leftover middle seats so I wouldn't bother trying to pick seats in the app. Other than that I would definitely recommend and have recommended this to my other friends in college.
I compared prices on student universe with those on google flight and saw the drastic difference so I’ve used it ever since.
Date of experience: February 28, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hey there! We'd definitely like to help you cancel that reservation, if you still want to. DM us your email address and whatever confirmation number you have and we can definitely help you out!