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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I received good service when I called the customer service line. The customer service agent was nice and detail oriented and online booking was pretty smooth. However, it would be appreciated if Student Universe allows for child bookings as well since you book your own ticket online and then spend an hour over the phone to book tickets for your child. Prices come as a surprise and are not necessarily what you paid for your own ticket. I paid $100 extra for my child compared to my own ticket.
Good service and smooth online booking
Date of experience: April 3, 2023
My experience with them is horrible. I ordered two tickets and cancel one ticket in October 2018, They refunded me the amount $1,511.23 in November. Then it was everything fine until I saw they had charged my credit card again on February 14th, 2019 even without telling me. They say they don't store credit card information but they store that and charge you whenever they want! I contacted them and then they said it was a mistake in their finance department and they had to rebill me!
Date of experience: April 7, 2019
Itinenary details (Flight Number, Arrival and Departure Date/Time should be visible in the email body! Now we have just a link to StudentUniverse.com where I'm unable to see my flight even after I logged in. Good that I saved the details before...
Date of experience: October 23, 2023
Ok, at first booking with Student Universe seems almost too good to be true. The flight is cheap and you're all set- that is until a few weeks go by and you get an email saying there was a slip up on the company and you have to rebook new flights. Then you begin the lengthy process of dealing with 10 different customer service reps because not one person can help you book a new flight. It took almost 2 months for me to be CONFIRMED on a new flight after so much back and forth with various different people. It was so hard to find one employee who was confident enough to tell me the informaton they were giving me was accurate. Completely unprofessional, misinformed employees who make it very hard to help people rebook flights even though Student Universe is the one who is letting people book flights that don't make sense!
Date of experience: September 13, 2018
Hi Shey,
We're sorry to hear that you had a frustrating experience! We always strive for a seamless experience for all of our travelers, however, airline itineraries are subject to change. We're glad we were able to rebook you and your friend on a new flight that wouldn't cause a missed connection. The delay in processing was due to the fact that we needed to wait for your friend's approval and credit card information as well. We're happy we were able to resolve the situation and please let us know if there's anything else we can do!
Very professional web site I like the price very good and the service very quick thanks so much. I am very disappointed with you guys you cancel my trip and now I have look for different days I am so upset
My kids are students so love to halp
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2023
Booked a flight with them, got a confirmation and airline booking code. A few days later I went online to select seats and it turned out the booking "didn't go through", according to StudentUniverse. Thanks god I hadn't waited all the way until the flight time to find out I didn't have the tickets. Never again!
Date of experience: November 1, 2019
Hi Alex, We're sorry to hear this happened. We always strive for an easy and seamless booking experience! If you DM us your name and StudentUniverse reservation code/invoice number, we can look into this for you and find out why this happened. Let us know if we can help in any way!
The flight jumped two hundred dollars while trying to book kicking two of the four of us and forcing those two to pay the higher price. We still got the same flight thanks to katherine and we thank her, the pricing situation just frustrates the hell out of me.
Date of experience: December 29, 2022
Good experience, everything was ok
Good service, recommended
Date of experience: September 5, 2024
I am a student and was looking for a cheap flight, and SU helped me get one! Thanks to them!
Because it was reliable and cheap!
Date of experience: September 2, 2024
I don't believe you ever had flights for 25.00. You wasted my time to go to bed late when I have to get up amd go to work to now make money to get my student home. Site crash, app crash all on purpose.
Date of experience: December 6, 2023
It was great, I needed a flight to go see my partner during the summer and this made it more affordable. Will use it next time I need a flight for maybe a job internship or when I am moving universities.
Date of experience: July 15, 2023
Super easy to book the flight would recommend. Website was very intuitive.
Date of experience: August 4, 2024
I love booking from student universe. You have a good deal, just it will be better if you give information about the luggage allowance or the price to buy that (or maybe the option to buy that in the booking)
Date of experience: October 24, 2022
The site was easy to use and navigate. Everything was organized, it was easy to compare which made for an easy great purchase. I will use this site again. Hopefully it is still organized and easy to view information.
I used it because I heard through a friend
Date of experience: November 15, 2023
Try somewhere else. During Covid, the flight to singapore was cancelled. The price of 2 tickets was 1200 dollars. American airline returned the whole amount however they lied and said American airline didn't return $600 of the money. So they just pocketed the money. I have called them 15 or more times and even had a three way call with American airlines where they proved all the money is with student universe. Yet they just customer services continued to lie. Genuinely the worst if you have any change of plans or any changes at all. Just pay a little more and buy directly from airline or from other agenries with better business policies.
Date of experience: October 23, 2020
Hi there, we're sorry to hear about this! Our policy is to provide the full refund from the airline to the passenger, so we'd like to look into this. Could you DM us your reservation code please?
I asked via email for my flight to be cancelled and refunded on Tuesday 4 days before my flight due to COVID lock downs. I was asked to send additional information which I did. No response for 3 days. I email again and they say oh sorry too late you have been marked as a no show to your flight. You will not be refunded.
Date of experience: July 3, 2021
Hi there, we're sorry to here that was your experience. We'd be happy to look into this for you and see what happened and if there's anything we can do at this point. Please message us on here with your reservation number and phone number so we can check into this. Thanks!
No I do not want to type a review detailing my experience. I would rather type a whole message saying how I don't want to submit a review beyond a number of stars, thumbs up/down or a good/bad rating.
Date of experience: November 6, 2022
I received a 20$ referral code of student universe from my friend after signing up. I received the referral code over email from student universe. But when I tried to use it at checkout, it didn't not work.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 20, 2023
Good rate good customer service pretty responsive easy to reach out
Date of experience: September 4, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there! We saw your review already on ResellerRatings and have responded there. We aren't holding credit card information to make charges. We'd love to look into this to see what went wrong and make it right for you, but we'll need you to send us your email address or your StudentUniverse confirmation number so we can pull up your account. Thanks!