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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I do understand there are many issues due to coronavirus situation, but it is NOT acceptable to get misleading information. Our flight was canceled and we ask for a refund. It was told to us on the phone "you will have the refund in 8-10 days".
Now it has been already 11 days and they communicated be that it can take up to 30 days! RIDICULOUS.
The airline company is giving back full price refund, studentuniverse is not giving back full refund and the way us to 30 days (if they will give back). It started to sound like a scam.
Give me back my money!
Date of experience: March 17, 2020
I'm forwarded to this website from SkyScanner. The price shown in SkyScanner didn't match the price in Student Universe. Other than that the servise and convenience of reaching out to customer servise was good.
Thank you
Date of experience: November 20, 2023
It is one of the best B2B platforms that have come across as it just not gives you a
Good return on investment but one that will also give you enough
Opportunities. If you are thinking of a B2B trade portal then, you should try this.
Products used:
Jacket
Date of experience: November 28, 2022
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Date of experience: June 5, 2024
Booking through StudentUniverse was easy and the prices were better than Kayak and other consolidators. They were even super helpful when I discovered after booking that I had auto-populated incorrect biographic data. The fixed the problem with no hassle.
Date of experience: March 9, 2023
I felt attacked by how many things popped up on how I should buy a bunch of things
Date of experience: September 1, 2024
Very bad Because when I make a reservation every time it asks for a picture of the attached data, for example, I have 10 cards in the company and I have a lot of work. Do I have to send the data every time
Date of experience: November 2, 2022
Hi Roshdi, sorry this happened. The system flagged the transaction and that's why we requested more docs to verify the payment in order to protect our customers and the card holders. We suggest using the card under the passenger's name if possible. Thanks.
Yep, i am a student in my 50s with daughters who are students in their late tee and twenties! We all use Student Univers for great deals! We all have varying degrees of time available to travel - the more time you have for more and longer legs the better the deals. This is my go to first stop for making travel plans! Whether or not I use Student Universe is dependent on my time and budget!
Date of experience: September 14, 2018
I really like this site as it does provide cheaper flights, however as I was trying to check dates and buy the tickets anytime I left the app/site it would restart my search.
Cheaper than most airlines.
Date of experience: May 15, 2024
Everything was fine except would have liked it to be easier to figure out how to choose seats. Spent a bit of time on that. Went to finnair site, couldn't find place to choose seat. Waited 30 min to chat with someone to find out that I wasn't actually ticketed yet but needed to book seats on American Airlines site? They gave me yet another reservation code for AA.
My kids used it in college and now working for a college, great way to save money.
Date of experience: January 22, 2023
Needed flights- got it
Needed help- got it
10/10 experience
I am on a student budget
Date of experience: July 31, 2024
My question got answered sufficiently and problem got resolved almost immediately. Thanks so much!
Date of experience: July 28, 2024
I got the ticket from Student University with 24-hour flexibility. I called them to cancel my flight after two hours of booking. They told me to call the airlines to cancel that was bull$#*!!. However, I called American Airlines to cancel my flight and they canceled the flight but they changed my money as a flight credit which was not told while I was talking to them about cancellations. I called StudentUniverse about this issue they are not sure about my refund. This totally cheating on the customer. I decided to dispute my purchase from my credit card.
I heard from my friend and told StudentUniverse to provide a good deal and nice customer care, I felt not it was wrong.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 23, 2023
Hi, sorry that this happened, and we were sorry that the airline did not refund you but changed it to credit. Our customer service has reached out to help. Feel free to let us know if you still have questions and concerns. Thanks.
I had a great experience with Student Universe. I purchased a plane ticket and a hotel room through it and it went smoothly and it was a great deal. Cheaper than southwest and every other airline. Not hidden fees and traveler insurance wasn't too bad.
Date of experience: September 13, 2018
I couldnt believe my eyes when i saw the ticket still went with it, but didnt recieve it untill i sent a couple of emails and made some phone calls to the company, all customer service is up to date with issues and connected. Just make sure to follow up with both the website and the airline, and book your flight at least one week before your travels
Skyscanner suggested it, low prices
Date of experience: October 23, 2022
I was issued a credit instead of a refund after a system glitch caused duplicate bookings. Instead of sending me one I could use to re-book online, I had to ring the call centre to book. Over a 48hr period I requested a call back 3 times after significant waiting periods. They never called back.
Eventually I waited on hold for 2hrs before being served by a rude agent who tried to book me a flight $109 more than my credit voucher and telling me this was the only one available. I kept pushing and insisting that I was looking at a cheaper flight on virgins website. Only after 10min of back and fourth did he admit that there was indeed a much cheaper flight. I will be warning everyone I know not to use Student Universe and urge you to not book with them if you're reading this!
Date of experience: January 25, 2022
Hi Sarah, we're sorry this happened. You should have received a confirmation email for both flights after booking, but if you feel there's been a mistake, we'd be happy to have a supervisor look into it. Please DM us directly on Sitejabber with your reservation information so we can look into what happened here and during your site session and help find a resolution.
It was a good experience overall. It's easy to use and the whole process was completed in few minutes.
The school chose it
Date of experience: June 14, 2024
I am still uncertain about the process, and at this time I still do not have a Booking Number I could track my trip with. But overall it offers very good prices.
Because it helps students who are not as financially stable to still be able to travel home.
Date of experience: April 11, 2024
The whole experience has been great so far, every thing was smooth with no issues. My ticket was processed in less than 2 minutes. As am African am impressed.
It had the best prices among all online websites I checked.
Date of experience: April 2, 2024
Good search good quality good price. Thank you for service.
Good search good quality good price.
Date of experience: August 31, 2024
So easy, just waiting for the actual flight to confirm my good experience but overall the site was very easy and straightforward. Loved it, was able to book quickly
Date of experience: May 13, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, we understand your frustration and apologize. These are difficult times for everyone. We're not purposefully giving misleading information, however, policies and information is changing almost daily. When we originally told you 8-10 days, that was likely the accurate processing time at that point. However, as you can imagine, with tens of thousands of refund requests coming through, that processing time has now been extended by the huge backlog which has been created. We appreciate your patience and understanding.