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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
My experience is overall good, I do not have any complaints for the process
Date of experience: July 21, 2024
Great experiences in booking the airline tickets wishing the actual experience in traveling will be the same
Date of experience: June 20, 2024
Good so far, we will see after the flight as I am flying in two weeks and I have never used studentuniverse before. I have seen mixed reviews but so far so good
I'm a student and it has the best prices that I could find on the internet
Date of experience: April 21, 2024
I booked a united airline ticket with them and tried to cancel it within 24 hours. But their website is super crappy and uninformative. I couldn't find the cancellation button in the itinerary page. So I went to the united airline to cancel the ticket. After two days, UA canceled my ticket but didn't refund me since I booked with studentuniverse.com. I called studentuniverse.com for refund and they declined my request saying that it has already been over 24 hours. Holy, sxxxt. I was very annoyed by their service. They canceled my ticket and wouldn't refund me. The student universe didn't clearly instruct the customer about the cancellation procedure and they won't pay for their fault. I'm very upset with their service. Do not book with student universe if you can!
Date of experience: April 23, 2018
You will absolutely get burned if you miss your flight but honestly, that's on you. Great website offering affordable flights!
It's the cheapest option by far
Date of experience: June 15, 2024
I am a college student and I studied abroad in Europe this summer. I bought the tickets through Student Universe so cheap that I could afford to travel to 4 other countries in Europe, including Switzerland, Spain, France, and Germany. Now, if I want to travel, Student Universe is the first website I check to buy my flight tickets. I love Student Universe!
Date of experience: October 17, 2018
I open my phone and you're in my DMs
Why do you think that it's cute to be creepy?
You call me dude and then ask me to peg you
Burnt-out dude, you look like you're 60
I don't know why you text me
I don't even look sexy
Plus I'm $#*!ing married
Friend reccomendation
Date of experience: May 8, 2023
So say cheese
Take a picture for me (cuz I'm traveling)
So say please
And you can take it (our discounts) for free
So say cheese
Take a picture for me (cuz I'm on vacay)
Say please
And you can take it (our exclusive membership) for free
I had problems with payment but the staff at the call centre were very helpful and provided much assistance in aiding me to sort out the issues I was having.
Date of experience: November 24, 2023
It was super easy to find a good flight, and gives all the details and baggage requirements and you can find everything quickly. It's also much cheaper than anywhere else.
The flights were cheaper, and seat requests were cheap and easy to understand.
Date of experience: July 20, 2023
I was needing to book a last minute flight from chic to london and thought it'd cost me a fortune. SU saved me about 60%. I'll definitely be checking back
Date of experience: May 8, 2023
YAY! We are so happy for you that you saved 60%! Don't forget to subscribe to our emails; we give our promo codes and hot deals all the time!
I will never book with Student Universe again. I booked a trip to Istanbul way back before any terror attacks began. As soon as they started, I called to cancel. I was told there was nothing that they could do, as Turkish airlines claims there is no threat traveling to Istanbul. Then the airport I am supposed to fly to was attacked. Again, I was told that there was nothing that they could do. I quote the state government website, "In light of the July 15 coup attempt and the resulting potential for interruptions to travel and daily life, we suggest U.S. citizens reconsider travel to Turkey at this time. This replaces the Travel Warning dated July 16,2016." Despite this and Turkey's declared three-month state of emergency, Student Universe refuses to give me a refund. I am a solo female traveler. This company targets students such as myself. Clearly they focus on students not to help broaden cultural perspectives, but rather to steal their money and take advantage of their courage to attempt to explore the world safely. I am extremely disappointed in this company and will continue to spread the word about this unfortunate inability to keep their customers safe.
Date of experience: July 22, 2016
Marilyn, we appreciate you taking the time to share your concerns. Our ability to refund passengers is based on the waivers issued by the airline when incidents occur. In this case, Turkish Airlines issued a waiver for cancellation/refund but was limited to tickets departing Jul16-July20, after which normal ticket restrictions would apply. The FAA travel ban for US citizens was also lifted shortly after it was issued as well, thus airlines such as Turkish Air are not liable for any cancellation/change fees for transactions outside the window covered by their waivers. If you could private message us your reservation code, we can further investigate any other options that might be available in this case.
Very easy to book! I even had to change the airport I flew out of and it was a quick 15 min phone call to get it sorted. The agent was extremely kind and helpful.
It had the cheapest flight and best flight times.
Date of experience: April 12, 2024
The site is easy to manage and navigate, and it really is the best option out there for reasonable flights.
It had the cheapest options available to me, and I need to make every dollar count to finish my education.
Date of experience: June 17, 2024
The extra pricing for specific seats meant I spent more than I thought I would. I did not appreciate the price increasing by almost $100 due to hidden extra payments.
It was the best pricing and timing of any flight I could find!
Date of experience: August 14, 2023
Amazing experience with Student Universe.
I visited many websites, it was pretty easy to use, response was great aswell. Coo-operative staff and excellent response.
My friend suggested it.
Date of experience: October 12, 2022
StudentUniverse was an easy and efficient way to book my trip! Zero troubles with the website and would recommend to any other students needing to book flights.
I used it because it was recommended to me by my travel abroad advisors.
Date of experience: April 9, 2024
-Booked tickets no worries.
-Then covid hits and couldn't fly out, was told by them they keep the credit for future travel and that I had 12 months to rebook. I ASKED for a confirmation email which I never recieved.
- called them later on before the end date and once again they confirmed credit is there not worry, again I Asked for confirmation email which never recieved.
-called them a month later only for them to tell me the credit is lost now. What a piece of $#*!s!
I didn't learn the first time so I went with them again, Booked new tickets but they made a typo in the name, called to correct it and said no worries that would be 30 bucks, a day later I get an email that they now want to make a new booking and for me to pay the difference of 300 dollars as the airfare is more expensive now. What a load of $#*!.
STAY AWAY PEOPLE!
Date of experience: September 14, 2022
Hi, could you please send an email to customerfirst@studentuniverse.com with your reservation code and login email address? We will have our supervisor review your case. As for the typo in name, we are truly sorry about that, but usually it is the passenger who inputs the name in the info and we will not change your profile name unless the user requests it.
I've heard and read a ton of horror stories about student universe which initially had me quite nervous, but my study abroad program offered me a flight voucher that could only be used through them so I had no choice. After booking my flight through studentuniverse, I received 2 confirmation emails but I didn't hear anything after that. The one thing I would suggest is making sure your ticket is validated with the airline via your respective airline website. For me, I flew united, so i was able to check through the website & app on my phone. Once you see "place confirmed" or something of the sort, you're officially in the clear. But overall, I had no problems. After your ticket is confirmed, everything else can be done via your airline (changing seats, requesting a meal, viewing capacity, paying for baggage/additional baggage & etc). Flights both to & from Paris went smoothly. Thanks studentuniverse and CEA-CAPA for providing that flight voucher. Saved nearly $1,000+ on a roundtrip non-stop flight ticket.
Tip for consumers:
Studentuniverse has a no-refund policy after a certain amount of hours. DO NOT use studentuniverse if you anticipate potentially having to cancel.
Date of experience: May 31, 2023
Hi Myles, thanks for the review. Sorry that you heard many unpleasant stories, but 4.6/5 (6,057 reviews) says it all. Different airlines publish different types of fares; for instance, basic econ class does not allow change/cancellation. Other types may allow change/cancel for a fee. Therefore, we suggest our customers double check the information we present in order to select the type desired. Besides exclusive student prices, we give away promo codes to help save more, so don't forget to subscribe to our emails or refer us to your friends to get more codes!
It is really nice for less earning people or a student. I am very much satiesfied of your service. Please let me know about all trips of student universe. Thank you..
Date of experience: September 30, 2018
Took me three attempts to buy tickets, but after that the process was good. I just don't know what it means when the website said "The airline couldn't confirm the flight."
Date of experience: March 11, 2023
Date of experience: March 10, 2023
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Date of experience: November 8, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there,
We're sorry you had a negative experience and that the cancellation process was confusing for you. However, our 24-hour free cancellation rule is strictly enforced. Our customer service team is always available and there are multiple ways to contact us. They could have assisted you with changing or cancelling your flight within that 24-hour window. We hope you'll give us another chance in the future. Please let us know if there's anything else we can do to help.
Thanks,
StudentUniverse