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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
Great prices and easy to book! Much better deals than other sites!
Affordable prices
Date of experience: August 19, 2024
The site was easy to navigate, had excellent value and provided prompt email response
Value for monwy
Date of experience: July 18, 2024
The buying experience was smooth, easy and simple to manage.
Date of experience: August 19, 2024
Found a special flight I was looking for and it was less then anywhere else! I was so happy. It made it possible for me to make my trip happen.
It was for the price originally.
Date of experience: June 14, 2024
Looked for my flight found it easily, although they charge fees for seats and meals so that u should do from the airline direct
Date of experience: May 18, 2024
Student Universe did not refund my minor daughter's plane tickets to Europe even in the wake of the coronavirus.
Ww will not be using this site again.
Date of experience: March 2, 2020
It was easy booking, but it didn't tell me that the price rose until a lot later in the booking process
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 14, 2024
I have only booked with Student Universe once before and it was still the same amazing experience as the previous booking.
Easy to use site and great rates for students
Date of experience: May 18, 2024
There appears to be a discrepancy between the confirmed price and the price that was initially agreed upon.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 13, 2024
Flight was cancelled by the airline and changed to an earlier flight. 3x email to the agency (as they had requested) asking to confirm. Agency failed to cancel and airline deemed a no show resulting in loss of entire passage. Impossible to call agency due to interminable phone loops. NEVER AGAIN WILL I BOOK A FLIGHT THROUGH STUDENT UNIVERSE!
Tip for consumers:
CUSTOMER BEWARE!!
Products used:
None
Date of experience: July 6, 2021
Hi there, we're sorry this happened and would like to make it right! We also saw your review on other platforms and reached out to you via Trustpilot. Please reach back out with details on what happened and your reservation number so we can make this right for you.
I made two reservations but only got the email confirmation for 1. I do have both of the tickets on the app though.
A friend recommended it
Date of experience: June 12, 2024
It was easy and efficient, just how I like it couldn't have asked for a better and more convenient service, you should definitely try it out if you have the chance
Date of experience: April 22, 2024
I used this to fly to see my mom after my friend recommended it. I found a cheap flight, but I would have liked to see who the airline was. They keep that part hidden until you register with them.
Date of experience: May 9, 2014
This website advertises getting discounted fares for students but i've found this is a LIE. While searching for flights on their website an offer from them popped up to get a flight at a discounted prices but it gave me like 5 minutes to put all my information in and hit book before the "special offer" expired. Booked thinking this was actually a good deal since they're supposed to be discounted and then found a ticket directly with the Airline for significantly cheaper. Tried to cancel later and was told that I could not get a refund to my original payment but I could get a credit with the airline, but when I rebooked it would have to be through them and I'd be charged an additional $50 rebooking fee by Student Universe - oh and they finally told me about this rebooking fee after my 3+ time confirming there'd be no fees. I wish I had booked through United, they're much more helpful and have cheaper fares. Never using student universe again. Do yourself a favor and AVOID student universe at all costs. You won't regret booking elsewhere.
Date of experience: June 26, 2022
Hi, sorry this happened. Please contact us via customerfirst@studentuniverse.com and we will have our supervisor review your case. Thanks.
My initial attempt to purchase a ticket was unpleasant since a seemingly perfect ticket doubled in price in the cart after I had gone through the process of detailing my flight :/
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 20, 2024
When i was about to pay, the page would reload and when i was going to pick the same time, the price would have increased or it said my flight was not confirmed.
Supposedly cheaper flight tickets
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Cheaper flights
Date of experience: November 11, 2023
ALL THEY DO IS TAKE YOUR MONEY and there are charges they don't tell you about that you get charged. I will NEVER book, i'm trying to make it clear to everyone not to book with this company cheaper to book from airline!
Date of experience: January 5, 2018
Megan, what charges are you referring to that you were not told about?
Had to call a few times and was always treated very well. Worked with me and my friend when we had a timing issue
Date of experience: June 10, 2024
Love that student universe is trying to give young folks more opportunities to travel affordably. It's a quirky site, though. It took several tries for reservations to confirm for no good reason.
Have used student universe previously.
Date of experience: July 3, 2023
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, we apologize for your frustration, we know this situation is taxing to try to reschedule already-existed travel plans. As an online travel agency and not the airline itself, we're bound to the airline's policies and decisions with regards to the coronavirus and otherwise. We're happy to help you as much as we can, but without knowing your situation more, we're not able to make any promises about refunds or airline policies. Please feel free to reach out to us directly if we can look into anything further for you, and we're sorry that this situation is affecting your daughter's plans!