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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I'm always skeptical of apps that claim to cut costs of travel because there are often hidden fees and expensive mandatory accommodations, but I actually saved money booking from Zurich to Boston.
I am a student studying abroad and I am not opposed to traveling on a budget especially when I'm traveling alone.
Date of experience: May 8, 2023
When I was checking out on the Australian website it changed me to the US website and then the cost said $190 and it turned out to be $280 because of the conversion as well as a conversion fee? Very bad service the guy on the phone was rude and said 'I didn't force you to book it' and said it was my fault for not double checking the website. It is obviously a scam site because why would it transfer me onto the US site from the Aus site. ALSO THEY WOULD NOT SEND ME MY TICKETS! I had to call the airline to ask them to send me the tickets because studentuniverse just kept sending me the same confirmation email without tickets.
Tip for consumers:
DO NOT USE THIS SITE!
Date of experience: May 20, 2022
Hi, sorry this happened. Once the flight is booked, we will send out a confirmation email with airline booking number(s). With that number, you could go to the airline's website to check flight info if needed. When it is ticketed by the airline, you will also find your e-ticket number in the "upcoming trips" in the account. Again, we are sorry you were directed to the US site and paid with different currency. Please reach out to us again ustomerfirst@studentuniverse.com, and we will have a supervisor review your case. Thanks.
My experience of Student Universe was offering discounted airfare and travel deals and the affordability and exclusive discounts available through your platform
I choose Student Universe for its Exclusive Discounts, Budget-Friendly Options, Easy Verification Process, Dedicated Customer Support, and Wide Range of Travel Options
Date of experience: July 17, 2023
Easy to use and work thro' simple as 1, 2, 3. Would recommend this website to anyone student or non student and use in the near future for all my flights
Easy to use, not complicated, i found the flights cheap enough at last minute (even before the holidays, no pun intdened)
Date of experience: November 14, 2023
It was an easy experience booking my flight— I found it through SkyScanner and was able to book from there. Received my confirmation the next day.
Found it through SkyScanner, it was the most reasonable option.
Date of experience: June 3, 2024
I have booked with 4 days risk free booking and might have to adjust one ticket out of the two and hope to see cooperation from the team in future.
Convenience
Date of experience: June 3, 2024
Very interesting app I always pay my tickets from here and they were cheaper. But I noticed this days the tickets became so high but I still recommend it to others.
Date of experience: September 13, 2018
Service was great! Very easy and helpful would greatly recommend to other students in need of cheap flights when they need to travel. Overall great experience!
Because it was the best option for me as a student.
Date of experience: February 2, 2024
This was my first time booking with Student Universe. All other booking sites prices were some what more pricier. I really would recommend family and friends to book with student universe.
Good price!
Date of experience: November 10, 2022
Hi Elsa, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
Booked my upcoming trip with ease and quickness. Had no problem at all. Even had better prices than other major websites around. Will definitely book all my other trips on StudentUniverse.
Better prices compared to other sites.
Date of experience: November 29, 2022
Good price - easy check out; integration with my booking to airline was a bit bumpy, so had to login on carrier site after to confirm my reservation.
Otherwise: quick and easy.
Date of experience: May 12, 2023
The process was fast and easy but the fares were not very great.
Date of experience: July 13, 2024
The experience was very great and I recommend others to use student universe
It's the best
Date of experience: August 16, 2024
Great experience, it was really easy and i did not have an issue.
Date of experience: July 15, 2024
DON'T DO IT. They WILL scam you, you WILL lose money, they WILL NOT care. I had to change my flight to include my sister who is too young (12) to add on via student Universe. They told me I could have a refund but gave me a $517.99 credit to use with American Airlines. I found a flight on AA's website that worked for us for $460.99 each and was excited when I found the same one on Student universe for the same price. I was going to call them to redeem my credit and schedule my sisters flight through AA (and call to tell them we were together)... well the lady rudely told me that flight didn't exist at Student Universe until I asked her to check again because I was LOOKING at it and had been for an hour. She then happened to find it and told me she could redeem my coupon and my remaining balance would only be $107.97? Extra money for a cheaper flight? They made me pay $625.96 for a flight that I could've purchased straight from the website ( and even American Airlines website) for $460.99! I was told that that was for new customers only... yet I could purchase it on my own for that price but they charged me $110 on top of the $517.99 that I had already paid for a cheaper flight. Way to scam a broke college kid. What a pathetic company. Imagine getting the chance to march in the Rose Bowl Parade and being miserable about it because you chose to try a student friendly booking company. With my luck, the ticket will be fake too!
Date of experience: August 5, 2021
Hi there, we do apologize for the confusion. I understand that one of our team members called and was able to help explain this to you. Unfortunately, credits must be redeemed for the same type of ticket as was originally purchased, and not all of the fares on AA's website are available for credit purchase, which is why the fare was higher. We were able to refund some of the fare difference for you, but we apologize for the confusion with the policies. Please let us know if there's anything else we can do for you!
I booked with Student Universe in January 2020 for flights in April 2020. Then Covid happened in March and I wasn't able to get a refund, just travel credits with Virgin.
When I called to use these credits, I was told that my credit was actually less than the amount I paid. Even though I have a copy of the invoice and email correspondence stating otherwise. After some to and fro, I was eventually able to get them to acknowledge the correct amount, which is more than they were willing to accept prior.
I then tried to book flights with them, but was restricted by which flights I could book. Apparently, my credits only apply to certain types of fares. The problem is, you can't tell which fares will be accepted from their website, you just have to call and pray the flights you pick will make it through their tight conditions.
The prices for each flight fluctuate depending on the person you're speaking with too. Worst of all, if I don't use all my credits on the one transaction, I forfeit the balance. I suppose Student Universe keeps the rest. I don't think I've ever experienced such bad customer service and a more painful booking experience.
Date of experience: February 19, 2022
Hi David, we are sorry you had that experience. Could you DM us your reservation information so we could have our supervisor review the case? We truly understand that using travel credits/vouchers caused by the pandemic is not easy, but we are always trying to provide the best service under different airlines' restrictions and limitations on rebooking flights. Prices vary by availability as well. Just to clarify, we do not keep the balance as it is with the airline. Feel free to contact our customer service team again and we will help you make the best use of your credits.
Got a great deal thanks to studentuniverse and it was super easy to use
Date of experience: July 11, 2024
Website didn't work the first time, it kept spinning. Tried again a day later and was able to get it to function.
Date of experience: May 30, 2024
I am very pleased to your service. I use your company next time again.
Because les experience price.
Date of experience: July 14, 2024
StudentUniverse has the best deals from all of the sites I looked at. They give you the full price upfront, no hidden fees. I can go to Europe on a budget thanks to StudentUniverse!
I am under 25 and needed cheaper flights
Date of experience: November 30, 2022
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Thanks for the kind review! Our flight deals between the US and Europe are very popular as they are super cheap. Have a great trip!