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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
The first time I used this website the price was very good and all the agents were very helpful to me for all questions regarding this reservation. Highly recommend this website. Thank You
The price is competitive
Date of experience: November 7, 2022
We stumbled across StudentUniverse when booking our flights to Morocco for early this year, 2024. StudentUniverse did a very good job and we were pleased with their service. However, StudentUniverse partners with a company called Blue Ribbon Bags. Blue Ribbon Bags has a horrible reputation, reviews, lawsuits and 23+ complaints with the New York BBB site. They charged us $40 for our checked bag and provide a service of tracking and facilitating the return of your bag in the event it does not arrive at your final destination. Unfortunately, our bag did not arrive at the final destination. Our airline is doing everything they can to locate the bag. When notifying Blue Blue Ribbon Bags, they indicated they have 96 hours to locate and help facilitate the retrieval of the bag. A couple days later, well before the 96 hours, they indicated that the bag was tracked to our final destination. According to the airlines, the bag never arrived at our final destination, and as of today it still has not been found. After expressing my concerns to Blue Ribbon Bags and sending them documentation from the airline that our bag has not been found, they stopped communicating with me and closed our case. Blue Ribbon Bags guarantees that if your checked bag does not arrive at its final destination they will pay you $1000 per bag. I'm surprised that StudentUniverse would partner with a company who has such a horrible reputation. I'm not sure if I will ever use StudentUniverse again. Choose your partners wisely!
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 20, 2024
I was desperate to go home to see my father and being a student, I didn't have the money to buy expensive last-minute tickets. Student universe really helped me out and I get to see my dad.
Date of experience: November 4, 2022
The deal that I got with the website was good but it took me a while for me to "verify" the passenger information. I was not able to reach the customer support to complete the verification process.
Date of experience: February 20, 2023
It was a good experience, de card information was super fast to get confirmed, I was worried because the booking confirmation take a little longer to get the information that was everything all right
Date of experience: November 24, 2023
My trip of a lifetime is going to happen, thanks to Student Universe! You had the best airfares and I love the way you show which days have the lowest prices!
I discovered Student Universe when my son was flying to France. It was a winner then and it is again now.
Date of experience: January 31, 2023
They asked a picture for credit card and ID and immediately after my credit card was compromised. I had not provided my card information anywhere else. Beware!
Date of experience: December 30, 2019
Hi there, we're sorry to hear about this! We can assure you that we keep all of our customer's information secure and only ask for additional information if we're unable to confirm card details. Please let us know if we can do anything to help you with this situation.
Overall, good. I just wish the itinerary was emailed to me instead of just a confirmation and a link where I have to put my email address to access the itinerary. Thanks!
Some deals are better and more affordable for students.
Date of experience: October 13, 2022
Thanks for the feedback! Besides the confirmation email, you could go to your "upcoming trip" in the profile on our website or app, where you would find more details regarding your itinerary.
So cheap and made my dreams possible! I've always wanted to go to Scotland and be able to see where my ancestors came from! Thanks to student universe I am able to!
Date of experience: May 11, 2023
The booking up my flight was fairly straightforward all I have to do is look up the time and the dates of when I want to go and multiple options popped up.
Date of experience: October 24, 2022
The price was very reasonable, navigation on the website was straightforward and clear. Customer service follow-up was professional and prompt. Would recommend to others.
The page I was using defaulted to that of Student Universe,
Date of experience: July 16, 2023
It has been a great opportunity to travel with StudentUniverse. Everything is doing well, I'm just waiting for my payment to be complete to be able to manage my booking!
Date of experience: December 14, 2022
Worst experience ever delay response and no help whatsoever. Not enough information given by the time information is given flight is no longer available
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 10, 2022
After I refreshed the page I was able to get past the technical difficulties I was facing. Automatically I had a ton of cheap flight options to choose from.
Cheap study abroad flight.
Date of experience: October 19, 2022
I was a bit iffy at first since it was my first time booking a flight on here but it was super easy and fast, and i got to pick my seats too on my way checking out.
I heard about it from other media sources and decided to try it out since I’m a student on a budget
Date of experience: April 20, 2023
Thanks for the kind review! Don't forget to subscribe to our emails so you won't miss any promotions and deals in the future. Have a great trip!
For some reason I had a challenge with making a payment on the platform. We had to try other means to get the payment to work which was a bit disappointing.
They had cheaper tickets and I saw a review which mentioned that they are IATA certified which is something I could trust
Date of experience: October 13, 2022
Not sure if this is on my end, but it would not take two of my cards so I ended up using a parents. I had high enough of a credit limit, so I'm not sure if this is on my end if the sites end.
Cheap fairs + travel grid shows optimal travel time
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 22, 2022
Simple, easy experience. Booked international flight in less than ten minutes
Popped up on Kayak
Date of experience: July 9, 2024
Nice to students on a budget! Have been using student universe for 2 years now
Good prices!
Date of experience: July 9, 2024
The service was good and easy to use! I always use student universe
It has great deals for a broke college student like myself.
Date of experience: June 4, 2024
I called SU with a question and the representative I spoke with was friendly, patient and helpful. Plus, there was a very short time I waited on hold.
Inexpensive flights
Date of experience: July 9, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
I thought I booked the ticket with a fair price but I found a cheaper price ticket on another website with change and cancel option...so I'm really regret right now.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 7, 2023
Hi Yifan, sorry you felt regretful. We support free cancellation within a certain period of time, so feel free to contact us if you need to.
In my 56yo life this has been one of the worst experiences Ive ever had.
Ive literally just spent 3 hrs from waiting for the call back (1hr) to battling with the customer service rep with english so difficult to understand I had to ask her to constantly repeat every single word (2hrs). To top this off at the end of the 3 hrs just when she was about to confirm what she'd done when their system hung up on me so now I have to ring back and go through the whole exercise again to confirm 1 simple flight!
This was all for a simple domestic flight trying to use a credit I had in the system, the rep confirmed there was enough to cover both departing and return flights but apparently their system will only allow the return flight (her english was so poor I had zero chance of understanding why)
I will be going out of my way to tell every single person I possibly can to NEVER use these people as they are impossible to understand. If it was possible to select a minus star rating this would be what they deserve.
Tip for consumers:
Poor to almost incomprehensible english
Products used:
Flights
Date of experience: December 6, 2021
Hi there, we always strive for a positive experience, so we're sorry we missed the mark here! We'd be happy to look into what happened and help make sure you can use your credit. If you could DM us here with your reservation number and contact info, we'd be happy to have a supervisor look into this for you.
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi Wendelina, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!