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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 4.3 stars from 5,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

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This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 86.7%
Positive
2,169
Neutral
166
Negative
168
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Reviews (5,414)

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student universe (619) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user nathanielwright029
Spain
1 review
0 helpful votes
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December 25th, 2024

Over an hour of queue time. Was told I would be emailed about the cost of a flight change that never came. When I called back my call was dropped, and I did not receive a call back forcing me to sit in an hour-long queue for a third time there the customer service rep was initially unable to find my reservation, and then when she did it took her an additional 20 minutes to find possible flight changes. Terrible overall experience. I definitely do not recommend if there is any chance you will have to call too switch flight as its impossible to get a hold of them

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Date of experience: December 15, 2024

Thumbnail of user roberth11363
California
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

$600 discount on tickets. I waited 2 hrs on call for customer service and never reached a representative which is why im giving 4 stars instead of 5. But after sending an email to them, I received a response instantly. Thank you to Student Universe

Date of experience: December 16, 2024

Thumbnail of user jonahs117
Virginia
1 review
0 helpful votes
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January 4th, 2025
Verified purchase

Traveling back home internationally, my original flight on another airline was severely delayed due to weather at the first stop, which meant I would miss my connection. I found this site with a non-stop flight on another (more reputable) airline the night before my scheduled flight, and was suspicious because the price was so reasonable compared to other sites. I even checked the flight directly on the airline's website and it was more than 3 times what StudentUniverse offered. I grabbed this flight, was able to select a seat at the time of booking, got confirmation codes for both StudentUniverse and the airline, and was able to hop on the airline's website to check into my flight within about 20 minutes. This site saved me probably 2 days, and was about $1,500 cheaper than any other last minute choice I had. Wonderful experience, thank you!

Reason I chose this business:

It came up on my Google search

Date of experience: December 25, 2024

Thumbnail of user yahairat4
Illinois
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I was able to get into the Amazon $25 flights but there has been so much confusion when it comes to confirmations through the travel agency. Hoping to get some clarity from there since they had no problem charging my account but can't confirm a flight.

Reason I chose this business:

I saw advertisements online for their cheap flights. The process was stressful but they have great deals.

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Value
Shipping
Returns
Quality

Date of experience: December 16, 2024

Thumbnail of user angelinaa126
Tennessee
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

StudentUniverse is a travel booking platform offering discounted flights, hotels, and tours for students, educators, and youth under 26. It partners with major airlines and provides exclusive deals, flexible options, and travel insurance. While ideal for study abroad or budget-friendly trips, eligibility verification is required. It's user-friendly with 24/7 support, making it popular among young travelers.

Reason I chose this business:

Students and young travelers often choose StudentUniverse for its exclusive discounts on flights, hotels, and activities tailored specifically for those under 26, students, or educators. The platform offers affordability, flexible booking options, and travel insurance, making it ideal for budget-conscious trips or study abroad plans. Additionally, its user-friendly interface and 24/7 support enhance convenience and reliability when planning travel.

Date of experience: December 14, 2024

Thumbnail of user anahim31
Arizona
1 review
0 helpful votes
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December 19th, 2024
Verified purchase

Very efficient, with the queue and refreshing throughout the wait times was great confirmation that I was still in line and could possible get a ticket. This deal helps me go home from college at a reasonable price during the holidays season which is what my family needed.

Date of experience: December 13, 2024

Thumbnail of user jamesg8062
Georgia
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

During the $25 sale the website is unreachable at all, even if you are just trying to view your itinerary or add/change things on your trip, you cannot do so until well after the tickets are sold out. If you try to call the support number you will be on hold for hours (not exaggerating). The reason I am rating a 4/5 is because they delivered on what said, they got me a $25 without much fuss. After that, everything else became a secondary issue.

Reason I chose this business:

$25 flights <3

Date of experience: December 14, 2024

Thumbnail of user mikej3117
Colorado
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

When it comes to booking flights, StudentUniverse provided a quick and easy solution for booking flights for students who need all the financial help they need.

My experience was quick and easy, and comparing prices from different traveling sites show that StudentUniverse provided the cheapest rates, along with coupons that made my flights more affordable.

My only complaint is that during the $25 flights (which is a great opportunity and is appreciated), I spend the last 3 days actively waiting 3-4 hours before the expected release time, only to get the message "Come back tomorrow" and not let into flight booking. It was a missed opportunity, and I was given the chance to be a part of that event.

Reason I chose this business:

I needed a cheaper option to purchase my flights and as a student, I needed everything I could get.

Given this opportunity along with my amazon prime student, this was an overall great experience.

Date of experience: December 16, 2024

Thumbnail of user mihirkumarp5
New York
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

For certain situations, waiting time was more than 15 minutes which is quite irritating. Also, I would suggest provide more information related to Transit visas associated with particular flight route or in general.

Date of experience: December 12, 2024

Thumbnail of user taylors1183
Massachusetts
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I participated in all 5 days of this special, and got access to the $25 dollar tickets on 3 of those days. I finally got the ticket on Friday, but on Wednesday and Thursday, every time I went to purchase the ticket, the option to put in my payment information was not available. I thought it would transition to another checkout page for payment but it just turned a lighter shade of blue and never let me through until the request timed out. The way that I finally got it to show was by trying 4 different internet platforms and when the sale started, only one showed an area for card info. Would recommend looking into this next year! Super thankful that you guys do this and it really is helping me this holiday season!

Reason I chose this business:

Because of the Amazon special and better deals!

Date of experience: December 13, 2024

Thumbnail of user gideonk35
Romania
1 review
0 helpful votes
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January 9th, 2025
Verified purchase

After buying the ticket couldn't get their site to get past a "sorry servers are busy" every time I tried over the course of two weeks to check my flight itinerary, but with that being said the tickets were real and all I had to do was go to the assistance desk to get my boarding pass.

Date of experience: December 30, 2024

Thumbnail of user kiml2165
New Jersey
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

I tried to reserve exit row seats for a surcharge, but the seats were never assigned. Had to do this through the airline directly. No answers to multiple emails to StudentUniverse about it. I waited on hold for 30 minutes with no one answering the phone. SU is helpful when booking one-way tickets to Europe but the customer service is non existent.

Date of experience: December 18, 2024

Thumbnail of user luisr1766
Rhode Island
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

Waiting in the queue for a few hours for the $25 promo was confusing at times; it would crash, reload, or sometimes not even load. I somehow managed to get back in each time, and was fortunate enough to be selected to purchase a ticket! Once my ticket was purchased I had trouble receiving and finding the confirmation numbers. But I simply went to the website of the flight company (Jetblue) and typed in the code I received and finally saw that they, too, recognized I was flying with them. So everything worked out! One thing I may recommend for future promotions similar to this, is when in the queue, some sort of indication such as a spot in line or amount of tickets left would be helpful.

Reason I chose this business:

I chose it for the promotion to save on flights. As a young adult right out of college, it is hard to book most flights to travel. Fortunately StudentUniverse made it possible for me to go see some family over the holidays.

Date of experience: December 11, 2024

Thumbnail of user williamw6822
Texas
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Very good experience. Good deal as well. I would recommend making buying ticket website different from account information, so that I do not need to wait in line just to check my already booked ticket

Date of experience: December 16, 2024

Thumbnail of user sorenf6
Virginia
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

We were looking for a quick flight to FL for spring break but everything was too expensive. I heard about their business thru the Amazon 25$ flight deal, and it turns out they offer some discounts during the regular season too! It was super easy to book and I had my confirmation from the airline in less than a day.

Reason I chose this business:

I heard about their business thru the Amazon 25$ flight deal, and it turns out they offer some discounts during the regular season too!

Date of experience: December 14, 2024

Thumbnail of user danielao72
District of Columbia
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Booking and finding flights at a great price is simple and hassle-free. With user-friendly tools and competitive rates, you can easily compare options, secure deals, and plan your trip effortlessly. Whether traveling for business or leisure, finding affordable flights has never been easier. Start your journey with ease today!

Reason I chose this business:

Deals and convenience!

Date of experience: December 12, 2024

Thumbnail of user jamesr8605
Florida
1 review
0 helpful votes
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January 9th, 2025
Verified purchase

I'm happy with StudentUniverse. I used it to get my plane ticket to South Korea and was happy to learn that I got a little discount for my ticket. I was also able to put in a promo code and get more discount.

Reason I chose this business:

I chose StudentUniverse because I am a student and was looking for some discounts on my airline ticket.

Date of experience: December 30, 2024

Thumbnail of user aiswaryar3
Massachusetts
1 review
0 helpful votes
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December 28th, 2024
Verified purchase

You may be good at what you do. But to expect people to give a review of atleast 50 words is diabolical and wrong from your side if you ask me. Even people with good opinion would find this exhausting and irritating. Thanks

Date of experience: December 18, 2024

Thumbnail of user dejae9
Georgia
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

The website was moving a little slow but i was able to receive my $25 ticket on the 3rd day so i am satisfied with my experience. It could be more organized at least letting users know what number place they are in line!

Date of experience: December 12, 2024

Thumbnail of user jca85
California
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

The ticket was supposed to be priced at $25 but indeed it was $45 due to "seating fees." I later discovered the airline lets you choose you seat regardless so felt I could've saved $25. Nonetheless, a flight to New York for $45 is a great deal. Thank you.

Reason I chose this business:

Amazon promotion

Date of experience: December 13, 2024

Thumbnail of user katherines2175
France
1 review
0 helpful votes
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December 18th, 2024
Verified purchase

I am a consistent student universe customer, but the site has not been loading these past few weeks and it makes it near impossible to find tickets. After 3 tries I was able to book my trip but 3 days later the app still won't load to show my tickets.

Date of experience: December 8, 2024

Thumbnail of user sankeertha
Louisiana
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I booked a $25 flight through StudentUniverse, and the experience was seamless! The platform is user-friendly, with no hidden fees and great options for students. It made travel affordable and stress-free. I highly recommend StudentUniverse for budget-friendly trips. Truly a game-changer for student travelers!

Date of experience: December 11, 2024

Thumbnail of user emilyf1339
California
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

This was a very stressful three days but we got it and we got finally got here! I got to visit my family for $208 that is honesty better than 800 i am very blessed and grateful to be spending christmas AND new years with my family

Reason I chose this business:

It’s the best!

Date of experience: December 13, 2024

Thumbnail of user eunices112
Indiana
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I was already anxious of not getting one of the $25 flights but it was a pleasant experience. There were no crashes in the system when waiting in line and I was able to even look at the flight times before even checking out. The website kept getting refreshed and when it was time to finally choose the flight it was all straight forward from start to finishing the purchase

Reason I chose this business:

I choose StudentUniverse because I saw that they had teamed with Amazon to do the $25 flights.

Date of experience: December 11, 2024

Thumbnail of user calliec84
California
1 review
0 helpful votes
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December 23rd, 2024
Verified purchase

I waited each day for the $25 flight drop and on the 4th day got lucky! Once in the site, it was easy to navigate and I was grateful to see that the flights actually were that cheap. Now I'll be able to go home for Christmas whereas before I wasn't sure because the flights were over $500. Thank you Student Universe and Amazon!

Date of experience: December 13, 2024

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StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

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Thumbnail of user daniellem21
Taylor T.
Typically responds within 11 days

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