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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
The date schedule helps in choosing when your travel dates are flexible and some of the student discounts are great!
Date of experience: September 3, 2023
First time: Booked wrong hotel room with hotel after telling me I had two bedrooms, argued with me about it, etc.
SECOND TIME: The day before I leave to go see my sick Grandmother, I look to check in to my flight that had been booked two months before. Long story short my flight didn't exist anymore: the airline I was using was a small contract airline that had cancelled all their flights. I WAS THE ONE that had to find that out. They never contacted me.
Then they tell me it isn't their fault my flight was cancelled and I had to go to the other airline. However this airline wouldn't respond to me. But it would respond to student universe for whatever reason.
None of the customer service representatives, and I mean NONE OF THEM, over the past 4 trips or so I have used know what they are doing. And they don't understand the fact that if I give them money, it is their job to refund me. NOT someone elses.
They are poor communicators, and youll talk to one person that will say we will email you the same day (they don't), so you call them again and another representative says something different.
TERRIBLE COMPANY.
Date of experience: May 28, 2019
Vince was great and very attentive and helpful! Highly recommend them to anyone with something wrong with their trip reservation!
I heard about student universe through a friend who is also traveling and I thought it looked like a very cool resource
Date of experience: May 2, 2023
Thanks for the review! We will let Vince know!^_^
This was easy and safe form of booking. And simple for reservation. Platform helped me gain discount on the booking.
As I was a student as well as it has disconnected prices for the student.
Date of experience: February 4, 2023
It made my week getting the flight that cheap! It was a shame the website crashed for over two hours, but hey, it was worth waiting! Thanks again!
Date of experience: December 8, 2023
Very good! StudentUniverse was very easy to use, and very helpful. I found some very cheap flights
Date of experience: June 6, 2024
Found flights and then was able to easily purchase them but got confused on picking my seat in the flight
Date of experience: March 7, 2024
Hi Allyson, thanks for the review! Feel free to contact our 24/7 customer service and we would like to answer your questions regarding seat selection. Thanks!
Very convenient and cost-effective to book through studentuniverse.
Navigation to site is also easy.
Date of experience: September 13, 2018
Everything was simple and straight forward. The one question I had was answered as soon as I called the help desk. Didn't even have to wait on hold!
Date of experience: August 23, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Thank you so much, easy to book and east site to use! Thank you!
Date of experience: June 6, 2024
I made sure to look for low prices and though this app I found my go to flight app. It's good cheap and clear for me. Keep up the excellent work!
Because I’m a student and mostly because of the deals. But this site has the best deals out of all my other flight apps.
Date of experience: December 3, 2023
I compared prices from several sites and found the best deal from StudentUniverse. The flight I ended booking was not on any other site.
The best flight at a very good price.
Date of experience: November 28, 2023
Was super easy to book my flight and it us a dependable experience. This was my 3rd time using student universe and we have never had any issues
For the student discounts for my collage flight back home
Date of experience: July 26, 2023
Smooth booking process through this site, also prices didn't jump up like they do on other sites when you have to reload the page.
Date of experience: March 4, 2024
Good service and make fast response and good experience to make booking
Date of experience: June 6, 2024
The add-ons might look necessary to those who are new to buying tickets. Really they are not necessary at all, cunning, sneaky, and annoying.
Cheap options
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 29, 2023
Hi B., sorry that you disliked the add-ons. However, you could simply click no or skip to proceed to the next steps. Have a wonderful flight!
This was a great experience from beginning to end. I was able to search for prices within my budget and the website was good.
I chose for its flexibility and also affordability as a student
Date of experience: May 18, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
Easy to book! Friendly customer service. Not very long wait times
Date of experience: June 6, 2024
Best prices and smooth navigation on the site. Very cooperative agents.
StudentUniverse is the New wave for students like myself and anyone looking to stretch their dollars.
Date of experience: June 6, 2024
It was a good experience and it was straightforward to navigate. I will definitely use it again especially after the great pricing is received.
Cheap and in my budget
Date of experience: June 11, 2023
I was able to find a great price for my flight to Europe and the registration/verification process of student status was fast and easy!
Looking for summer travel at an discounted price
Date of experience: May 6, 2023
Thanks for the kind review! We always have great deals for flights to Europe, and when you add our promo code, you could save even more!
It was easy and quick to book my flight. All the prices displayed at the website were feasible.
I choose Student Universe because of the Price they offer. Also gave me many options in my flights.
Date of experience: May 9, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, We're really sorry you've been disappointed in your experiences with us! If a flight is changed or cancelled, you should receive an email notification for the change at the email address on your account. However, flight changes and cancellations by the airline are out of our control, and so refunds and changes must be approved by the airline as well. If you would like us to look into anything further for you, we'd be happy to help. Just send us a DM with your email and invoice number.