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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
Easy to use and good for comparisons from one flight to another
Date of experience: May 22, 2024
Prices are not as good now a days as it used to be till previous years.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 4, 2024
I like the fact that you have One way option compared to be forced to put return dates
Date of experience: April 16, 2024
I had to rebook this flight due to a change in my original flight. It's my first time using Frontier Airlines so I don't feel off to a good start.
I didn't choose it, it came up when I was trying to book a flight.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2022
So fast to Get the flight ticket. Easy platfom to reach the best prices in the web. Just what I need
Easy to reach
Date of experience: October 12, 2022
Great and easy booking process; Site was very easy to navigate as well.
For the discount.
Date of experience: May 19, 2024
Booking was easy and airfare was was at a decent price
It was one of the cheapest
Date of experience: May 23, 2024
Excellent app for students, iam suggesting you to book flights through this app you may get discount
Date of experience: August 6, 2023
Easy to book, good price comparison and value for money thankyou
Date of experience: May 23, 2024
This is a review. Stop making me do stuff I don't want to do. Thats why 3 stars.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 14, 2024
Competitive price and fast response/assistance from the student universe team
Competitive price
Date of experience: May 23, 2024
The experience was definitely amazing and easy to follow
Date of experience: May 23, 2024
I found very interesing prices, for that I thank you.
I would like to see how can I use the platform for hotels in the future
Date of experience: September 4, 2023
I am a graduate student at Tufts university Boston. I got an opportunity in Canada for my summer internship. I decided to travel to Canada in June through Grey hound bus and than come back to US through air. I heard about student universe from a friend and he told me that the tickets are really discounted for students. So before travelling to Canada i decided to purchase a round trip ticket(From Toronto to Boston and after one day back to Canada* because i had a commencement ceremony which i need to attend on 2 august 2019). So i purchased a ticket from student universe the ticket was 220$ and while check out there was a box which is usually there in all website that i agree to the terms. I checked that and payment was done.
When i reached in Canada i heard that my visa doesn't allow me to come back to Canada again after my presentation on the 2nd august. So it was not in my control, shortly on 16 June i called student universe told my situation and asked them to change my reservation. They told me that the changing fees is more than the ticket and you should buy a new ticket. As per suggestion i bought a new ticket around 118$ one way. Than i requested them to refund my ticket which i purchased earlier by spending 220$, they said they can refund because its the porter airline. I called porter airline and told my situation that i am informing you guys almost 45 prior to my travel that i have situation and i cant travel on these dates, they said its all agent concern not ours. So i called student universe by long conversations they have still the same answer no we cant reimburse your ticket, even i was agreed to get 50% of it back but they didn't paid me anything. This kind of behavior by agent is not even acceptable in war zones. They are using student name and doing a business. They just focus on making money no other motives. I spent 337 dollars total and from which 220$ is gone to waste. They know how students get this much money by working atleast 20 hours job in a week. Please keep away from them and i am planning to file a case against them so that next time they will not do this to others.
Date of experience: July 3, 2019
Hi Gufran, We're sorry to hear you were surprised with the rules of changing tickets and travel plans. However, most of the tickets we sell are non-refundable, so we're unable to provide refunds in case of changes or cancellations. This would be noted in the terms of the ticket which you agreed to when you purchased initially. If you think there's anything else we should look into for you, we'd be happy to try and make things right. Just send us a DM with your email and/or StudentUniverse reservation number.
I have found excellent airfares, and I have never had a problem with this site. I will continue to use it. I highly recommend it.
Date of experience: September 13, 2018
My flight was canceled the day my flight is, the hassle that it gives is worse. Stay away from this website. This website will give you headache.
Date of experience: December 20, 2023
Surprised at the prices and options. It's been helpful as we're on a budget. Thanks!
Girlfriend did her research.
Date of experience: May 22, 2024
The overall flight ticket booking experience is perfect.
For the easy UI and student fares.
Date of experience: May 22, 2024
We thought this site was great, love student pricing and all. BUT when a problem comes up, it is clear that you are on your own and this company will not resolve it or is only going to resolve it for a list of fees - cute trick. The issue that occurred at the airport that caused the missed flight was resolved over the phone with the airline and they gave a green light to rebook at no cost (thank you KLM, you're the best), but the third party agency needed to call in, seems like a simple step… That was 9 hours ago. Divanni, who is 18 years old, was stranded for 11 hours in the airport waiting for 'an email' that has still never came, though updates were promised. There were two flights today that he could have been rebooked on. NO COMMUNICATION FROM SU. This is shockingly bad customer service, because flight cancellations and changes are obviously urgent situations, and airlines typically resolve it as quickly as possible. Student universe seems perfectly fine with stranding students, young adults, in precarious situations and trying to get more fees out of a desparate situation. We called at least five times because there were no emails or return calls. Called again this evening, and immediately after we see that the reservation has been deactivated and cannot be opened. Interesting. We are keeping documentation of all of this, and will work with KLM to report this to consumer protection authorities. DO NOT TRUST THIS COMPANY! THEY WILL ABANDON YOU WHEN ANYTHING GOES WRONG EVEN IF IT IS EASILY REPAIRABLE.
Date of experience: January 11, 2024
Hi Eva, sorry that this happened. We reviewed all the recordings and did follow the airline's guidance accordingly. It started with some baggage issue at the airport, which caused the passenger fail to check the bag and board the plane before the gate closed. The passenger was tagged as no-show by the airline. After being informed, our customer service reached out to the airline and was advised of rebooking per fare rules. We would like to work with the passenger to investigate the issue as we followed what was told by the airline. Thanks.
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi Liam, sorry for the inconvenience. You can always skip such review request; it's totally optional. Thanks.