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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
It was wonderful experience super easy and great rates
Date of experience: May 13, 2024
Cancellation terms are onerous. A little more flexibility would be nice.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 13, 2024
Spent a lot of time looking at different airports and dates and this website made it easy.
Date of experience: April 3, 2024
I was satisfied with my experience on Student Universe, and I'd purchase something from there again.
I chose Student Universe because of the great deals.
Date of experience: May 10, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
I was satisfied with the process of my purchase. I'd purchase something from here again.
I chose Student Universe because I noticed there was better deals on here versus other providers.
Date of experience: May 10, 2023
My girlfriend and I booked our flight tickets from Geneva back to NYC. We booked them separately, but made sure we had the same flight times and airline number. When we both clicked purchase, we were certain that the flights were the same and that everything was set.
Our mistake was perhaps to check the receipt, but the problem that occurred seems to have come from the Student Universe website. We both booked tickets for American Airline flights from Geneva to London Heathrow and then London Heathrow to New York JFK. However, a few days before, we noticed that my girlfriend's receipt had American Airlines flight, whereas mine had a British Airways flight. We figured out that the first flight was actually the same (my gf's ticket said American Airlines operated by British Airways, and was a different flight number, but same gate and time). However, the second flight was different, and required me to transfer from Heathrow to Gatwick.
We tried calling customer service to switch one of our flights but they said they couldn't because one was booked from American Airlines and the other from British Airways. We tried finding the British Airways equivalent of my gf's flight from London Heathrow to JFK, but by that time it was more expensive to change flights than to simply book a new flight.
I understand that customer service had to respect the respective airline's policies for changing flights, however, you cannot 1) change flight schedule without notifying the customer. Because there was no notification, there was no proof that we had actually made sure the book the same flights, even though we are 100% sure we did. 2) Student Universe needs to hold itself responsible for whatever mistakes happen in whatever algorithms they use to book flights through airlines. If I'm clicking on an American Airlines flight, it needs to book through American Airlines, not British Airways.
Customer service was polite, not complains about that, but I would stay away from Student Universe as the platform is simply not reliable and needs fixing.
Date of experience: May 23, 2019
Hi there! Sorry about the confusion—we definitely see how this could be confusing. We do have notices on our site that will alert the customer to flight details such as which airline is operating the flight or if an airport change is required for an itinerary. Sometimes a flight will be owned by one airline, but operated by another carrier—as you noticed with your girlfriend's flights. Of course, this will also be noted on the itinerary as well. However, we know that all of these small details can be very confusing when booking flights! Also, if the flight is changed by the airline, you will receive a notification email. If you'd like us to look into this further for you, feel free to send us your email address or invoice number and we'd be happy to take a closer look at what happened!
There are a lot of good deals and the way process the booking is easy to understand
Date of experience: March 31, 2024
I would like to know more info on when I'll actually get to see my tickets.
Recommended by a friend
Date of experience: April 14, 2024
Got problem about payment but i could fix it, how ever i had to contact bank by myself
Date of experience: March 14, 2024
I'm impressed with the website and app. Convenient and easy to navigate, happy with my experience.
Date of experience: May 8, 2024
Best experience cheap fare easier transaction, always student universe
Date of experience: May 10, 2024
After looking at several sites, this one gave me the best price for the flights I was looking for.
My first time using this site. Will definitely use it again
Date of experience: May 8, 2024
StudentUniverse had the lowest fares of any consolidator
Date of experience: May 10, 2024
The tickets were cheaper when considered to other site.
Referred by a friend
Date of experience: May 9, 2024
It was okay but difficult to find the transaction history
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2024
Hi, sorry for the inconvenience. Our customer service team has reached out. Feel free to ask any questions and you could also request past trips from them. Thanks.
It was pretty unstable, i try to use the mobile app to see my tickets but it's not appear
It’s cheap
Date of experience: February 16, 2024
Love this app cuz it rly got good prices for me as a student! I would use this app more cuz i love traveling but i got a tight budget.
Date of experience: March 25, 2023
Student universe offered immense financial relief in easily buying my flight back home!
Because I was looking for an option that was affordable and I am a student.
Date of experience: May 8, 2024
Excellent prices and customer service. Easy to get a hold of live people.
Excellent prices and customer service.
Date of experience: May 8, 2024
Great prices for longer flights from the US to other countries.
Date of experience: May 8, 2024
Happy that you got me the best price I could find!
Great Rates~!
Date of experience: May 8, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi Colette, sorry you felt that way. We follow the airlines' policies in terms of change and cancellation. We understand that some fare types come with very restritive terms, so we provide a series of add-ons (e.g. 48/72/96 hrs risk free cancellation) to help alleviate our customers' anxiety. Feel free to contact us if you have any questions. Thanks!