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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 4.3 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

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Positive reviews (last 12 months): 86.6%
Positive
2,167
Neutral
166
Negative
169
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Reviews (5,415)

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student universe (620) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user parvezm19
Vermont
1 review
0 helpful votes
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November 18th, 2024
Verified purchase

So far it was good an experience overall. Didn't cancel my ticket like the other websites after my booking and didn't try to charge extra money for increased in ticket prices after the booking.

Date of experience: November 8, 2024

Thumbnail of user biyaoc
Ohio
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

Really valuable flight! But difficult to get into the website! Need to wait long long time! But it worths.

Date of experience: December 12, 2024

Thumbnail of user vaishneviv
Malaysia
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

My aunt booked it for me through this app and im pleased, it shows me whatever my journey is throughout flying.

Date of experience: December 4, 2024

Thumbnail of user ronmela
Florida
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

It took a while to gain access but when I did, I found the best deal for my next trip when compared to other websites I was looking into.

Reason I chose this business:

It was recommended by a friend.

Date of experience: December 11, 2024

Thumbnail of user jainer1
New Jersey
1 review
0 helpful votes
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December 15th, 2024
Verified purchase

Easy process at a discounted rate. Definitely recommend to anyone especially if flying international.

Date of experience: December 5, 2024

Thumbnail of user angelinan61
California
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I was skeptical about this opportunity to get plane tickets this cheap but I'm glad I took the risk and now I can see my family this holiday season.

Date of experience: December 10, 2024

Thumbnail of user zackh125
Illinois
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

The experience to waiting in the queue and then selecting my flight and recievingall the information was easy and effortless.

Reason I chose this business:

Amazon Prime $25 ticket.

Date of experience: December 10, 2024

Thumbnail of user evrimf2
Wisconsin
1 review
0 helpful votes
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December 11th, 2024
Verified purchase

I got my confirmation right away to my email. Although there was a little problem during the payment. But I think it was caused by the bank.

Reason I chose this business:

Good prices, nice interface for searching flights

Date of experience: December 1, 2024

Thumbnail of user hamzam83
North Carolina
1 review
0 helpful votes
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November 23rd, 2024
Verified purchase

I booked my flight through StudentUniverse and initially received a booking confirmation within minutes, along with an airline confirmation number that was even verifiable on the airline's website. However, by the second day, that PNR (Passenger Name Record) stopped working, and the airline website said, "No reservation found for this PNR."

I called StudentUniverse multiple times, and each time it took around 50 minutes to reach an agent, who was difficult to understand due to a strong accent. Finally, on the fifth day, an agent assured me that I'd receive my ticket the next day. But by day six, I was told they hadn't been able to secure the ticket, and I would need to rebook – only now, the same flight had increased by $600!

The most frustrating part was having to call StudentUniverse and endure 50 minutes of irritating hold music each time before finally reaching an agent I could speak with.

This experience was not just frustrating but completely unprofessional. If you want peace of mind when booking a flight, look elsewhere!

Reason I chose this business:

Because it offered me the best price for my travel destination.

Service
Value
Quality

Date of experience: November 13, 2024

Thumbnail of user taherm7
New York
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

It was the value I could get for the ticket. Thank you student universe, I will be able to go back home and meet my family now!

Reason I chose this business:

My friend told me about it to get the best choices for the best value.

Date of experience: November 19, 2024

Thumbnail of user danielp4347
California
1 review
0 helpful votes
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January 2nd, 2025
Verified purchase

Good, really easy process as always. I'm always able to find a flight and get what I need

Date of experience: December 23, 2024

Thumbnail of user minhn171
Arizona
1 review
0 helpful votes
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November 14th, 2024
Verified purchase

I used Student Universe last year and they were great at speedy customer service responses. However, it is a bit hard to contact the customer service this year due to the long phone queue.

Date of experience: November 4, 2024

Thumbnail of user leas208
New York
1 review
0 helpful votes
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December 12th, 2024
Verified purchase

Process was simple and easy, the website was straightforward and got my confirmation email right after.

Reason I chose this business:

Best prices for students!

Date of experience: December 2, 2024

Thumbnail of user chimes1
New York
1 review
0 helpful votes
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December 16th, 2024
Verified purchase

I think i saved $10 which as a student, is still a lot of saving. I can buy myself a coffee for finals. Thank youuu

Reason I chose this business:

For discounts

Date of experience: December 6, 2024

Thumbnail of user lolarosed
France
1 review
0 helpful votes
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October 25th, 2024
Verified purchase

I've used student universe multiple times to book flights and I've never run into any issues! I've gotten great deals and it's a very reliable source and I would recommend it to everyone and anyone especially students!

Reason I chose this business:

I used it the first time because I had a flight voucher for study abroad, but have since used it many times cause I had a good experience with it and get good deals.

Date of experience: October 15, 2024

Thumbnail of user davidm16276
California
1 review
0 helpful votes
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November 16th, 2024
Verified purchase

I find that your site gives good information about flight times, seating options, baggage options with some good prices at times. I have used your services for the past three years.

Reason I chose this business:

Good deals at times.

Date of experience: November 5, 2024

Thumbnail of user revant1
California
1 review
0 helpful votes
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October 22nd, 2024
Verified purchase

Student Universe is a travel platform offering discounts on flights, hotels, and tours to students and young travelers. It provides affordable travel options, enabling students to explore new destinations on a budget. The platform's partnerships with airlines and accommodation providers help secure exclusive deals for young explorers.

Reason I chose this business:

I chose Student Universe because it offers exclusive discounts tailored to students, making travel more affordable. Its user-friendly platform simplifies booking, while the variety of deals on flights, hotels, and tours allows for budget-friendly exploration. The service is perfect for students seeking adventure without overspending.

Date of experience: October 12, 2024

Thumbnail of user np184
California
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

Had to call customer support thrice and each time I had to wait at least 45 minutes before I could talk to someone (even got disconnected from the call once without talking to anyone after waiting for 60+ minutes). The issue got solved ultimately but it took about 2 days worth of effort.

Date of experience: October 10, 2024

Thumbnail of user nifemia3
Washington
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

It was pretty good but I had to wait a while and wake up early to get into queue

Date of experience: December 16, 2024

Thumbnail of user piperb41
Kansas
1 review
0 helpful votes
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December 14th, 2024
Verified purchase

I'm ultimately happy with the price I got, especially since I was able to purchase an eSIM with my plane ticket. I'm hoping that works well in-country. The price of trip insurance was also average, which is of course better than overpriced. I also like the format of the whole website. It looks clean and feels pretty easy to use. I found the various specific filters helpful in choosing the right flight for me. However, I kept getting non-specific "error" messages when I tried to view the "My Trips" tap or log into my account on the site and in the app. I also had to wait around just to get onto the site due to high traffic even after Black Friday and Cyber Monday deals were over. This was annoyingly time-consuming and didn't seem to make sense after the holiday. It was also disappointing after all that to find that no holiday deals applied to my flight.

More significant, though, was the lack of guidance on how to connect my StudentUniverse booking to the actual airline and my loyalty account with that airline. It was frustrating as a student and first-time user of this site to be in the dark. I was lucky to have an aunt who's booked flights with travel agents before to help me figure it out. Basically, you go into your StudentUniverse booking and find the reservation number. The airline's website should have a place to "Find My Trip" where you plug in that reservation number and your last name. If you have an account with that airline, just make sure you're logged in when you do this and/or be sure to attach your loyalty number or account number to the flight reservation. You should also be able to attach your Know Traveler Number (KTN) for those with TSA Pre-Check.

Finally, even though I paid a lower-than-average price, I still wonder if I could've found a better deal with all the Black Friday and Cyber Monday sales had I looked a bit harder. StudentUniverse doesn't guarantee the lowest prices or compensate customers who find the same flight for a lower price, so that's something to keep in mind: it's still worth looking for other deals before settling on a StudentUniverse flight.

Reason I chose this business:

I'm a student studying abroad and I need to save money where I can on this trip, so I chose StudentUniverse because my university recommended it as a good place to find international flights as lower rates.

Date of experience: December 4, 2024

Thumbnail of user yaminin3
Texas
1 review
0 helpful votes
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January 7th, 2025
Verified purchase

It is good but the promo codes havent applied i want to see how it works

Reason I chose this business:

Friend suggested

Date of experience: December 28, 2024

Thumbnail of user tabassumt5
Texas
1 review
0 helpful votes
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October 28th, 2024
Verified purchase

This is my first time booking a ticket through Student Universe. It is great that they have a discount for the Amazon Prime members. I have one complaint that I have not got my e-ticket yet even after 24hour of the booking conformation :/

Date of experience: October 18, 2024

Thumbnail of user manisaic
California
1 review
0 helpful votes
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December 9th, 2024
Verified purchase

Good i always use student universe to travel any where the support is very helpful in clearing doubts

Date of experience: November 29, 2024

Thumbnail of user edithr228
New York
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

Great price but I wish I could see the flight info on the flight asap. It worries me even though I have the confirmation page!

Reason I chose this business:

Great prices

Date of experience: November 28, 2024

Thumbnail of user jorgem869
Massachusetts
1 review
0 helpful votes
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October 21st, 2024
Verified purchase

This is a very simple to use and booking my next trip was very straightforward, quick, and efficient. The prices in comparison to other sites I searched were also incredible. I am very pleased with those company utilizing Student Universe in the future.

Reason I chose this business:

I know someone who has used Student Universe before. They paid a fantastic price for their trip to begin with. Additionally, they encountered an unforeseen event which resulted in a need to change their return date. Customer service was able to assist them in a way that no other airline company had in regards to friendliness and flexibility.

Date of experience: October 11, 2024

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StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

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Taylor T.
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