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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 4.3 stars from 5,414 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

Proactively asks for customer feedback

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 86.7%
Positive
2,169
Neutral
166
Negative
168
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Reviews (5,414)

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student universe (619) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user br530
California
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

The customer service agent ended up helping me and went out of their way to help me out, but I had to call multiple times to finally get a hold of someone and it took over 30 minutes to be able to talk to someone

Date of experience: November 30, 2024

Thumbnail of user shuxuans
California
1 review
0 helpful votes
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December 8th, 2024
Verified purchase

The website was user-friendly, making it easy to search for flights and compare prices. The booking process was straightforward, and I received my e-ticket promptly. Customer service was responsive and helpful when I had a question about my itinerary. Overall, it was a hassle-free experience, and I would definitely use it again for future travel plans.

Date of experience: November 28, 2024

Thumbnail of user miaacreyes
California
1 review
0 helpful votes
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December 29th, 2024

I would not recommend booking with student universe, and do not purchase the insurance/"premium support". They charge extra and keep you on hold for HOURS. They also mention "cancellation refund" on their insurance but later claim your ticket is non-refundable (even if you cancel 7 days in advance) WOULD NOT USE THIS AGAIN. Disappointed!

Products used:
NONE. I canceled

Service
Value
Shipping
Returns
Quality

Date of experience: December 19, 2024

Thumbnail of user jacobm2298
Minnesota
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I waited 3 hours to get in for the promo deal, but I was finally in. I kept running into an error when trying to book the $25 deal for delta and American airlines (couldn't secure the tickets even on multiple flight paths). However, I was finally able to book the deal with United with a layover. I cant complain given that the flight was only $25 with the Amazon student promo! I'll now be able to visit my family in Phoenix for the holidays!

Reason I chose this business:

Amazon $25 Round Trip Promo Deal

Date of experience: December 9, 2024

Thumbnail of user kamalhaddad2000
Oklahoma
1 review
0 helpful votes
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December 18th, 2024

I had a flight with a layover in rome, i keave day 1 from the US and have a layover in rome on day 2 then i leave to my destination. There was a change in schedule and my flight from rome to my destination departs on day 1 before my flight from US to rome, which through email they promised to provide me with a refund. On a call minutes ago, i was told that they cannot give me a refund, and after telling them how its their responsibility to give me a refund for an absurd change in schedule thats out of my hands and i will not take flight credit they hang up mid sentence and refused to provide any accommodation for a change they are responsible for

Service
Value
Quality

Date of experience: December 7, 2024

Thumbnail of user williamk4562
Colorado
1 review
0 helpful votes
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December 10th, 2024
Verified purchase

I had a smooth experience buying my tickets on StudentUniverse and redeeming a discount code on my purchase. I purchased roundtrip tickets to and from Barcelona and am planning on expanding my travel experience in Europe. I was unable to find any open-ended return date flights, but I am looking forward to my planned dates abroad!

Reason I chose this business:

I was recommended it through CIEE and their system of offering a discount code.

Date of experience: November 30, 2024

Thumbnail of user sydneya140
California
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

I think if we were provided with a spot in the queue and given more information from StudentUniverse and Prime versus some random influencers in Tik Tok, more people wouldn't be freaking out or hesitant. While I did have to wait 3 hours, I'm very glad I got tickets (I paid $80 round trip—which is still better than what it would've been~$700). Let's just hope I am able to get on my flights without any issues!

Date of experience: December 10, 2024

Thumbnail of user jacobo793
Texas
1 review
0 helpful votes
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December 25th, 2024
Verified purchase

I am absolute honored that I am able to go home for the holidays. It was a little glitchy at first but after a while it started to work and I was able to get a flight. It was quick and easy and the confirmation came right away!

Date of experience: December 15, 2024

Thumbnail of user jane391
New York
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

Quick and easy booking! Many choices and a wide variety of options we're available. Navigating through the website was convenient. Will definitely use it for future bookings and reservations.

Date of experience: December 16, 2024

Thumbnail of user puiw6
California
1 review
0 helpful votes
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December 26th, 2024
Verified purchase

I found some fantastic deals that were significantly cheaper than other travel sites. The discounts specifically for students were a bonus, making it easier to stick to my budget.

Date of experience: December 16, 2024

Thumbnail of user heatherk1235
Mexico
2 reviews
0 helpful votes
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December 13th, 2024
Verified purchase

I was linked to StudentUniverse through Kayak, and I was able to find a flight at a great price. However, the look and feel of the website immediately made me suspicious of it; was I about to get scammed? Additionally, it felt very busy and a little difficult to navigate. A more streamlined feel would help. Lastly, while my confirmation email was immediate, it had no itinerary information on it. To get my itinerary, I had to click a link and log in to the website. This is super cumbersome. The itinerary hit my inbox the next day, but why have a delay? Send that itinerary with the confirmation like every other service!

Date of experience: December 1, 2024

Thumbnail of user prajaktaa2
New York
1 review
0 helpful votes
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January 12th, 2025
Verified purchase

Good experience good pricing please stop sendong me emails if I have received my booking confirmation which routes me to this page it is annoying

Date of experience: January 2, 2025

Thumbnail of user amandam4465
Texas
1 review
0 helpful votes
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November 30th, 2024
Verified purchase

Excellent service for flight tickets! The booking process is smooth, with clear options and competitive prices. Highly recommend for both domestic and international flights. A reliable platform that prioritizes user satisfaction and convenience. I Will definitely use StudentUniverse services again!

Reason I chose this business:

I chose DtudentUniverse because Competitive Pricing it offers affordable tickets with transparent pricing, avoiding hidden fees.

Date of experience: November 20, 2024

Thumbnail of user fazals7
Georgia
1 review
0 helpful votes
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December 5th, 2024
Verified purchase

This is very bad. I bought a ticket for December 4th and just received a notice that my flight was never booked and they are going to charge me whatever price the flight is going for now. I am definitely taking this to the consumer protection bureau

Reason I chose this business:

I was being foolish I guess

Date of experience: November 25, 2024

Thumbnail of user narukim
California
1 review
0 helpful votes
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November 25th, 2024
Verified purchase

The prices and times are displayed in a very clear manner, making it easy to find the flight you want to take. The service also offers plans such as baggage coverage, so you can go on your trip with peace of mind.

Reason I chose this business:

I found it by accident when I was looking for plane tickets including student discount on Google before and started using it.

Date of experience: November 15, 2024

Thumbnail of user zahidp6
Massachusetts
1 review
0 helpful votes
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January 3rd, 2025

One of the worst experiences. I had confirmed booking but once reached at Airport I found out that Booking is canceled
They didn't even bothered to inform

Date of experience: December 24, 2024

Thumbnail of user yamilethv2
California
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

First time trying prime $25 flights and I enjoyed the overall experience from finding out about this deal trying to secure my flight. Would definitely recommend for anyone eligible to do.

Reason I chose this business:

Amazon prime.

Date of experience: December 12, 2024

Thumbnail of user hashima23
Jordan
1 review
0 helpful votes
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December 6th, 2024
Verified purchase

My ticket is still on hold on the official website and not confirmed as reserved yet. I contacted you and sent emails, you did not respond yet. After calling you, the customer service informed you need 24-48 hours to withdraw the money but you did not inform me officially that on the website which made me worried all the time.

Reason I chose this business:

Better prices

Date of experience: November 26, 2024

Thumbnail of user samanthav875
Florida
1 review
0 helpful votes
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December 22nd, 2024
Verified purchase

I waited patiently for two days, and finally, on the third day, I was able to get my flight. It does take some time, but if you're patient, it's definitely worth it!

Reason I chose this business:

I’ve heard a lot about it and decided to give it a try, and it’s been an amazing experience..

Date of experience: December 11, 2024

Thumbnail of user jonass137
New York
1 review
0 helpful votes
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November 20th, 2024

They are absolute scammers. Booked a flight, no ticket. They only sent me tickets AFTER check-in for my flight closed, so not only could I board but I also lost the whole flight. Contacted StudentUniverse multiple times before check-in closed, nothing. Dozens of emails and calls, and nothing. It's been over a week now - and nothing. They just stole my money and hiding from me now. Already filed a complaint to Better Business Bureau, next will be Police and the federal Consumer Protection Bureau. This company is beyond disgraceful.

Products used:
Flight ticket

Service
Value
Shipping
Returns
Quality

Date of experience: November 10, 2024

Thumbnail of user nimae8
California
1 review
0 helpful votes
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November 29th, 2024
Verified purchase

In multiple occasions, when trying to pay for different routs I got the error message that I'm not eligible for this trip or price or something like that. There were no mentions of what is the eligibility criteria!

Reason I chose this business:

Cheaper prices

Date of experience: November 19, 2024

Thumbnail of user eviel36
California
1 review
0 helpful votes
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November 27th, 2024
Verified purchase

Bought an trans Pacific flight during holiday season; clicked price option in Google Flights that led me to StudentUniverse. Purchase was successfully made on one single page, no "next pages" and such; confirmation code issued immediately and also found valid on airline website.

Reason I chose this business:

For once, cheaper than buying directly from the airline. It was ~7% off.

Date of experience: November 17, 2024

Thumbnail of user aliciad580
California
1 review
0 helpful votes
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December 24th, 2024
Verified purchase

I am so blessed, lucky, thankful, and overjoyed from having gotten this opportunity! It's one of the biggest blessings of this year for me because I never have money to fly places. Thank you so much!

Reason I chose this business:

Because I am a student and god knows I cannot afford luxuries right now in my life.

Date of experience: December 14, 2024

Thumbnail of user robt1104
Iowa
1 review
0 helpful votes
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December 21st, 2024
Verified purchase

I've searched all over for a way to contact them and I've called 7 different numbers for their customer service none of which work that is absolutely unacceptable

Date of experience: December 11, 2024

Thumbnail of user arianaa86
Florida
1 review
0 helpful votes
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December 20th, 2024
Verified purchase

My Bf tried getting the deal to join me and he was stuck loading after being let in. Called and put on hold. Emailed and got no answer and tickets ended up selling out. This sale is a mess

Date of experience: December 10, 2024

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From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

Company Representative

Thumbnail of user daniellem21
Taylor T.
Typically responds within 11 days

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