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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I have booked the ticket with insurance, but now when I need to cancel the ticket they are charging me 600$ for cancellation. This is crazy! Worst customer service for students, the representative seemed that he did not even know what he was taking about! He Confused me and did not provide any information on how my travel insurance may help me get my money back.
Date of experience: April 4, 2018
Great opportunity for affordable flights for students as well as faculty.
Date of experience: August 14, 2024
Couldn't book the flight for many attempts. Had to try many times and wait hours
Nice discounts
Date of experience: August 14, 2024
Very efficient and fast booking, still waiting for boarding passes not sure when they arrive to my email
Recommended to me
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2024
Was quick and easy to get my booking, really liked the flexible flight selection.
Cheaper flights
Date of experience: August 14, 2024
Easy to book. Compared other sites and student universe had a lot of options.
Good prices
Date of experience: August 14, 2024
Quite affordable prices and good connecting flights. I do not have to done searching a lot.
Because I am a student
Date of experience: August 14, 2024
I was shopping around for best flight deals and I found this site in the internet. It was the lowest price but then I found out that the seats selection and baggage need to be paid for after you booked with them. So I ended up paying paying more than I expected. I didn't want to cancel after I paid due to all the hassles. Be careful about student universe site. Make sure you understand all the details of the purchase before finalizing it.
I thought it was the best deal.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 7, 2024
Hi Donna, we display baggage info at the flight search result page and you can click the fare type to view it before you add the flight to cart. We follow the airlines' policy in terms of baggage allowance. Seat selection is not mandatory and you can always skip it before you finalize the payment.
My flight was cancelled and they didn't take any responsibility to help me to get the money back. For 2 month they keep telling me that they are waiting for the airline's answer.
If your sure you just need a flight, this is a cheap option. If you care about other things like service, I do not suggest this company.
Date of experience: September 10, 2020
Hi there, we're sorry you feel this way! Unfortunately, it has taken a long time to get everyone situated with refunds in cases where they are available because airlines have been so overwhelmed with the number of refund requests. We are working as hard as we are able to get refunds and credit for everyone, but the process has had significant delays. If you'd like us to look into anything further for you, please DM us with your reservation code and we'll be happy to check in on it.
You guys messed up my reservation with my partner and now we are stuck in Madrid until we can come up with the money to fly back home. Thanks a lot. You really $#*!ed us. Worst company on the planet. I've never been treated so poorly by a billion solar company.
Date of experience: July 4, 2019
Hi there, We're really sorry to hear about that! We'd love to look into this for you and see if we can make this right. DM us your email address and/or StudentUniverse reservation number and we can look into this for you.
Daughter trying to change her fought for 9 hours and they hung you on her. Causing extreme anxiety with no where to turn. You should be ashamed of yourselves. Never have I encountered such appalling customer service, such a horrendous website. You have no intention of helping anyone who cannot get on the plane. You are disgusting
Tip for consumers:
DO NOT USE
Products used:
Flight centre
Date of experience: June 15, 2021
Hi Linda, we're sorry your daughter wasn't happy with her customer service experience. We'd love to make sure her flight gets taken care of and help resolve your situation. We'd also like to look into why the call got disconnected—please direct message us on here with the reservation number so we can look into this. Thanks!
Everything came.out ok getting my tickets
Just didn't like the fact that after dont agree to the last part of the contract it doesn't allow u to change it but instead it charge u wo no going back like ok damn 150 more for my tickets that didn't have me so happy after all but I didn't have no other choice I hope everything goes well in the flight thankz
It came out here I didn't choose it I was just looking for a cheap ticket but didn't came out to cheap after All of well
Date of experience: April 22, 2024
I had never known about this website till I was redirected to it while shopping around for international tickets. The prices are very competitive and it was a great experience booking tickets for the first time with them. Everything went smooth without any issues.
Better flight options and definitely better rates!
Date of experience: March 1, 2023
The service was great. He tried hard to figure out the way to change my flight. I appreciate his help.
Date of experience: July 18, 2024
Awesome site! I use them for booking international travel and each time have saved at least $300 compared to other sites. I'm surprised to read the negative reviews on here - I've been using this site for years and still recommend it to this day.
Date of experience: September 13, 2018
I stumbled upon this website looking for flights from London to the US. The prices were extremely reasonable; so reasonable in fact that it made me skeptical truly. However, I took a leap of faith and booked. Once I booked I read further and found a disclaimer that stated confirmations can take up to a few days. My trip was coming up very quickly, and I immediately feared that I had made the wrong decision. I contacted the 800 number and was promptly connected to a representative who resolved my issue within 5 mins. He verified my booking and was able to process the confirmation immediately. The pricing, customer support and easy to navigate website along with very clear easy-to-read receipts and itinerary will certainly bring me back as a repeat customer. I am very happy with this company!
The prices were amazing reasonable with so many options listed.
Date of experience: November 14, 2023
Helped me find different options for flights through email and made it easy to purchase online for my flight
Date of experience: July 6, 2024
I use studentuniverse every time I fly anywhere. I consistently have to fly across the country to travel from home to college, and sometimes have a complicated flight route if I want to visit my girlfriend first. I always check multiple websites, but I consistently find the cheapest flights on here. I really appreciate the ease and the consistency with which they best cover the scope of all possible flights using all airlines. They find better flights than their competitors every time, which is why I always recommend them.
I was recommended it a couple years ago, and now it's all I use!
Date of experience: November 17, 2022
My experience was "painless", the site is easy to navigate - entered my request, clicked tracking, then submit. I was able to monitor the flights that I wanted, also checked airlines websites for other schedules. Once I've made my choice, it was just a matter of clicking buttons, simple and organized from start to finish. And the price was competitive.
Planning a trip is always complicated, it takes time and energy, especially to foreign countries so I've decided to choose StudentUniverse since they are IVHQ's partner. I trust them for their experience with volunteers, booking is less complicated and price is affordable.
Date of experience: November 15, 2022
More expensive than origin company. They take an extra substantial fee. Charged in USD despite using a NZ website booking a NZ flight, so cost me a lot in currency conversion fee. Got charged to cancel within 24 hrs. I wish i had not made this mistake.
Date of experience: September 13, 2018
Hi David, apologies for the confusion. We are indeed a US based site and all our prices are in USD. Also, as stated in our terms, unfortunately not all flights are eligible for free 24-hour cancellation. We appreciate your feedback and please let us know if there's anything else we can do to help.
Student Universe offer an appallingly low level of service! Absolutely atrocious approach to travel refunds! The airline company cancelled my flight from Perth to Kalgoorlie in Western Australia on the 29th September 2022. The airline company approved a full refund the same day and made notes on their system for the Travel Agency to see and verify the full refund. After 4 frustrating calls on a weekly basis they still continue to withhold the full refund. Very lame excuses and no action. I will never use this Agency again and i strongly advise all other people to never use Student Universe again! This is a real blight on one of Flight Centre's subsidiaries. If i could give a minus rating i definitely would.
Tip for consumers:
Do not use this site if you ever require a refund. Appalling processes and service. Worst Travel Agency in the WORLD.
Products used:
Air Travel booking
Date of experience: October 31, 2022
This is my first time booking my ticket on StudentUniverse. My sister booked her flights internationally before and everything was good.
I chose StudentUniverse to find and book flight with student discount price
Date of experience: July 16, 2024
I cannot say enough good things about Student Universe, especially "Charles".
My daughter had booked a trip to Europe for the summer. Due to a medical condition that needed surgery in the middle of her trip, she flew out to do her semester abroad, but needed to return early. The airlines AND travel insurance would not refund her return ticket OR allow us to change her return flight. Charles fought for us 100% and to my surprise, a month later, a found a credit for her return flight from British Air. Thank you Charles! During a very difficult time for my family, Student Universe was compassionate and efficient.
Date of experience: July 26, 2017
Thank you so much for sharing this story, Sue! This is the kind of service we strive to give every customer and we are glad you had this positive experience :) We hope your daughter is doing well.
I thought that SU would be able to provide student pricing much lower or even slightly lower than booking through a normal website or directly from the Airlines. It is not the case. The prices are the same.
Also, once ticket is paid is not possible to do any modifications to the reservation unless we contact you by email or phone.
Thought prices would be much lower than normal.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 1, 2023
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there,
We're sorry you had a negative experience. Unfortunately, cancellation and change fees are standard across the travel industry and not all types of travel insurance covers cancellation/change fees. Please let us know if there's anything else we can do.
Thanks,
StudentUniverse