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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
The "flexible" table was a great way to see which arrival/departure combinations gave the best deal. I appreciated the quick booking process and quick confirmation. Flight confirmation takes a few minutes to come through, but all pertinent info is clear and readily available.
I learned about it from a friend who always uses it to find flights to and from school, so I wanted to try it out for myself.
Date of experience: January 18, 2023
This company will not work with you. They will take your money. I purchased insurance through them and they did not refund me despite the policy. They also went against united states aviation laws and changed my flight without me knowing. I got confirmation from the airline as well as insurance for a full refund and they still refused. I will never use them again.
Date of experience: June 1, 2020
This company might call themselves StudentUniverse, but the truth is that their tickets are not cheaper than on any other site. In 2019 I flew 70 times and frequently compared the prices to StudentUniverse - and not ONE single time did they have a better offer. This is a normal travel agency masqueraded as helping out students. If they find you a deal, go directly to that airline and it will be cheaper. Interestingly enough, they were often MORE expensive than a standard ticket I found on other websites. There is no reason to book here.
Date of experience: July 27, 2021
Hi there, we're sorry you didn't find the deals you were looking for. Actually though, many of our tickets are discounted up to 30% off—perhaps the routes you were searching we didn't have discounts for, or perhaps you weren't seeing our cheapest prices which are reserved for those logged in with verified student accounts. Regardless, we do have cheaper tickets on many routes, and you can also use our promo codes or shop during sales for further savings. Feel free to reach out directly if you have questions about finding deals!
Don't pay the extra for your dietary requirement, not only because you can do this for free usually yourself but because even if you do student universe won't bother to add it for you and you'll go hungry on your long distance flight.
Date of experience: September 11, 2019
Hey there! We're really sorry your dietary requirement didn't get added to your reservation—can you DM us your email or reservation number so we can check what went wrong and make it right for you? Thanks!
Another company trying to steal your money instead of helping. I called to change my flight because I have an exam and they charge $50 for that. I had to look for a cheap flight because she chose the most expensive flight on that day. I found a flight cheaper than my original flight, she didn't bother to give me back the extra $68. She counted it as the same price. They deserve 0 star. I would never use that website!
Date of experience: May 4, 2022
Hi John, we follow airlines' guidance regarding flight change and cancellation. As in the terms, change fee may apply; when you request a flight change, you may be required to pay the fare difference if there's any. However, as we wish our customers could receive price match when there are cheaper flights available, the airlines do not have such an option yet. If you happen to know any airlines that would refund the fare differences after the free change/cancellation period, feel free to let us know and we would be more than willing to partner with them and get more benefits for our customers. Last but not least, good luck with your exam!
The airline they booked my flight through cancelled the ENTIRE flight. Studentuniverse was "unable" to find any other flights that matched my itinerary, even though I had provided several options, and refused to refund me my money. Currently cant pay next months rent in order to fund another flight to my program.
Date of experience: July 11, 2019
Hi Sophee, We apologize for the inconvenience. When re-booking flights due to an involuntary cancellation, we are bound to certain fare and ticket class rules and restrictions, which may be why we were unable to book the options you provided. We'd love to look into this further for you though and see if we can help you out and fix this problem! Can you DM us your email address and StudentUniverse reservation number so we can look into this for you?
I had to cancel my flight due to a personal family emergency as my grandmother had a stroke. I waited for five hours for them to tell me nothing could be done. The woman I talked to was nice. However, I first wanted to change my destination- that was not possible. Then, I wanted to get some kind of refund- again, not possible because it didn't happen to an immediate family member according to the airline. I will never fly through student universe again and will make sure all of my friends and family do not, either. Again, the woman I was finally able to talk to after waiting for five hours was nice (and the reason I will give a star) but everything else about this company is absolutely awful. Never again will they get money from me.
Date of experience: March 8, 2020
Hi there, we're so sorry to hear about your grandmother and hope she's doing okay. We understand your frustration and are sorry we couldn't help you further. However, we have to abide by airline policies with respect to change and cancellation fees. If you want to follow up on this or would like us to submit a special request to the airline, feel free to reach out directly.
Sam assisted me with every necessary step. He's was a pleasure to talk to and very helpful.
My account was charged twice for the 'Travel Insurance' so he spoke with the accounting department to have one of the charges reimbursed. I'm currently waiting for the reimbursement to reflect on my account.
Thank you,
Jason A Bellotto
Good rates for the flight.
Date of experience: November 22, 2022
StudentUniverse is affordable and the website was easy to navigate.
I chose StudentUniverse because the plan tickets were affordable.
Date of experience: August 10, 2024
I have always had good experiences booking with Student Universe, and this was another example. I was looking for a multi-city flight and was able to compare possible destinations and travel dates easily on the website. The choice I finally settled on was both substantially less expensive than other options I considered on Student Universe and other travel websites (including those of the airlines themselves), and the schedules were also the most convenient.
I have always had good experiences booking with Student Universe, but this time I checked out the possibilities because a colleague told me he had just found the best prices there for his upcoming trip wo Europe.
Date of experience: April 26, 2023
YAS! Congrats on scoring such a great deal! We are so happy for you, and wish you safe and happy travels!
Make Seat selection much affordable so that people with long legs can buy it
Date of experience: September 11, 2024
Still I didn't get any confirmation about my booking please look into on this
Date of experience: August 10, 2024
The site is easy to view and navigate, however, it might cause some confusion when using a coupon as it charges your credit card with the hole amount before discounts. This might come as confusing and some people might think it's a scam, however, the response from the Contact Us e-mail was easy and quick about my inquiries.
A friend recommended it to me
Date of experience: November 24, 2023
I really appreciated that this service was here for students to get their travel needs without taking out (yet another) loan! This site really came in clutch for my trip to study abroad with my school!
They seemed to value the needs of a student, while also cater to their needs as this may be their first time booking their own flights or anything!
Date of experience: November 14, 2022
Hi Jordan, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
It was good except for the checkout. The end donation pop up was quick and the button to donate was so close to the done button that I misclicked it and it charged me for the donation when I didn't want to. Oh well.
Date of experience: April 27, 2024
Hi, I got charged for the ticket and then an extra amount that went to Student Universe. What is that about? And then today I got a note that Scandinavian refunded my money back. So what is happening to my reservation?
Date of experience: March 30, 2024
Overall the costumer service is great. However, I think some parts need to be improved. For example, when booking tickets if there is no student discount for the flight, then it should be mentioned during purchase or takeoff from the website. In addition, for the manual booking, I think the amount of the ticket and other fee should be send to customer. This is a way to let us know what we paid for. Lastly, as for choosing the seat, I think we can choose it by ourselves for pay some extra money.
This is the first time I used StudendUniverse to book tickets. Hope, I will have second chance to do it!
Date of experience: December 1, 2022
Whole process is smooth and easy to understand. All costs are upfront and no hidden fees.
Date of experience: September 4, 2024
My credit card (that I rarely use) was compromised within a day of booking on this site. I booked a trip to and then within 24 hr had emailed to get a refund, which was posted on their site and the airlines site as something they allowed. The only way is to email them though and they took a few days to get back to me and then told me that I was outside of that period. When I provided logical proof they went ahead and made up another story. Everytime I came back with proof thay "found" another reason to deny me. HORRIBLE service
Date of experience: April 19, 2022
Hi Destina, sorry this happened. Could you dm us the 6 digit reservation code so we can look up the case? Thanks.
Everything was smooth. From booking to choosing seats to checking out.
Because I have not tried it before.
Date of experience: September 10, 2024
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, we're sorry you feel this way. The insurance we sell is through a third-party; we're not in control of their policies or responses. However, if the insurance company offered you a full refund due to the insurance policies, then they should be able to refund you directly. We don't really have any say with what they may or may not decide to do. If there's something further we can look into for you, please feel free to message us directly.