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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I am very happy that I got immediate response and also my ticket was confirmed
For better experience and immediate response
Date of experience: July 7, 2024
The website advertised reduced prices for students when in fact I paid the normal amount if not more than I would purchasing through the company itself. Furthermore the website was in USD rather than AUD which creates a significant price difference (Almost DOUBLE). The website only made me aware of this after I paid :(
Wouldn't choose it again
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 3, 2022
This is my first time using the site. I booked a flight for my college student to come home for Thanksgiving. I'll update my review after he gets home.
To see if they offered better rates for students.
Date of experience: November 14, 2022
I had a problem with buying a ticket but I finally managed to do it!
I LOVE STUDENTUNIVERSE! Cheap tickets 💅
Date of experience: July 12, 2024
And after I switched it was okay bdbfbdbbfbfbfbfbbfb
Date of experience: October 5, 2023
I'm not a frequesnt flyer whatsoever, so I'm glad I was able to find a cheap ticket so easily. Definitely the most affordable options I've found. Thank you for the wonderful service <3
Honestly, this service had the cheapest listed flights, and I am quite poor. Glad to be a customer!
Date of experience: February 18, 2023
I had a good experience talking with agents associated with student universe. I appreciated the patience they had and also their willingness to accommodate me.
I chose student universe because initially I thought it would apply some kind of student discount.
Date of experience: May 15, 2023
It needs to be refreshed and worked as a program. Lags and is very slow especially when trying to use it on a school network. Also needs more airlines along the side such as American.
Flights are cheater.
Date of experience: December 10, 2023
I and some of my friends have to change our flights from Buenos Aires to Thailand today due to the corona Virus. The first thing is SU is offering to change flights without cancellation and changing fees if it is bc of Coronavirus. But they pretend to not know about Convid by not asking us the reason to charge us a 150$ fee each. We had to cite the policy on their website to avoid paying this 150 fee
Then one of my friends successfully changed the flight with 70$, which is a good thing. But after that,, every one of us was charged different fees due to some bs reasons they made up. I was charged 210 for booking the ticket late while some of my friends, who booked their tickets 1 week later, were charged 150 and 178. I questioned the fee and was told that the booking date was not the reason, it was because some classes are out seats and we had to pay more to update our class. Then they offered me 150$ fee like nothing has happened. The funny thing is we ended up having the same class, while the price on their website decreased, I guessed the flight was not full as they told me. So I'm not sure we're ripped off or not but I feel like the fees they asked based on nothing but arbitrary numbers popping up in their head. And the whole experience to me was like we were bargaining for some groceries at a market instead of buying flight tickets from a credible flight agency. Unless this event is explained to us clearly, I'm pretty sure no one in my school would use SU again.
Date of experience: March 13, 2020
I compared many ticket booking websites, and Student Universe offers a quite comparative price. But there are still too many pay options.
Mainly because of others' recommendation.
Date of experience: May 4, 2024
I have me a very good experience booking with student universe. The website had good flight options at good prices and they were easy to pick. It was very easy to navigate
Student universe was recommended by CIS abroad for the best flight options.
Date of experience: October 30, 2023
Website pricing page was as user friendly as any. Followup and confirmation were prompt and accurate.
Best prices and user friendly.
Date of experience: June 6, 2024
I'm taking a trip to Australia on a working holiday visa and this site found me a one way ticket for $500. That's way cheaper than I'd expected to get all the way to Aus.
Date of experience: September 14, 2018
The booking was pretty easy and straightforward. I am glad that I chose Student Universe DESPITE the negative reviews I saw on various traveler websites. I am glad that I booked my tickets through Student Universe.
Date of experience: October 31, 2023
We booked airfare to and from Scotland but with two different cities in Scotland (Arrive Glasgow and Depart Edinburgh) StudentUniverse got the reservations right. No fuss!
Best rates for European travel flights.
Date of experience: April 7, 2024
Great rates. Fast service. Excellent experience.
Date of experience: April 7, 2024
Got stuck in Thailand because if this company's incompetence. My flight was delayed so I rebooked with the agent just to be told by the airline that the ticket wasn't confirmed and I cannot travel. Every time I called them there was a 90 minutes wait and international call charge AVOID AVOID AVOID
Date of experience: December 12, 2021
Hi there, we're sorry about this! Without more info on your booking information, we're unable to look into what happened here—would you be able to send us your reservation code or invoice number so we can look into this and help make things right for you?
It was easy and fast it was very easy to go and see the flight information and had great deals with and good list of options and extras to add onto the flight
Date of experience: March 4, 2024
I had a credit card issue as I used Discover and a non US-based airline didn't accept it, I got a another type of card and successfully booked the flight with a cheaper price compared to the market at the same time.
Date of experience: May 13, 2023
I was skeptical but so far purchasing my ticket and receiving my confirmation was seemless. Let's hope travel goes the same way. If not, I'll update my review.
Date of experience: June 15, 2023
It took only a matter of minutes to find my flight and go through the process of placing my order. The prices were cheaper than any of the other travel discounts available to me.
I included it in my research because it was suggested by the Study Abroad Program. I chose StudentUniverse because the prices were the best.
Date of experience: April 19, 2023
Thanks for the kind review! We are so glad you saved some $$ with us. Have a great trip!
They are just credit card scammers!
I received a letter, where they have asked me to send them my bank details: photos of my card, my ID and my signature...
Please, don't trust them
Date of experience: September 28, 2021
Hi there, we're sorry you feel this way. However, sometimes we have to ask for additional verification if we are unable to find a match on the card data provided to us. If you give us a call or email us, we'd always be happy to explain further. We've reached out to you directly to see if we can help with anything.
They claim that they follow the full refund within 24hrs policy but they charge you a cancellation fee of 40$. I asked them for a receipt but haven't received any. This is definitely a con business.
Date of experience: December 14, 2022
I continue to use the site because of the customer service. I accidentally booked a flight on the wrong date and the person who I spoke with was able to cancel the booking for me immediately.
I will continue to use the site because of the customer service and the great deals I find on the site. I have called a handful of times with issues booking flights and reservation changes and they are always dealt with very swiftly and I am very satisfied!
Date of experience: October 26, 2022
Hi Alexis, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, we're sorry you felt our policies were not transparent. With airline policies and governmental restrictions changing almost daily, it has been difficult to keep everything up-to-date, but please know that we have been doing our best.
In no way would we try to pretend not to know about the coronavirus—it's the main thing on our minds right now too! The cancellation fee was probably quoted to you if you had asked about a refund, rather than cancelling for a credit. The reason why you and your friends probably had different fees when changing is due to fare differences. When you change a flight—even if the airline has issued a free change waiver, which many have—you still need to pay any fare difference between your old flight and the new one. This is standard across the travel industry, and as supply and demand of flights was changing rapidly throughout March and April, flight prices were changing too. The fares may change at any time, which is why some of you paid more or others less. There are more classes for seats on the backend than just Economy, Business, and so on. For example, an airline might sell a number of seats at $100, a few more at $150 and so on. So if one "class" (i. E. all the ones at $100) are sold out, the price may change and fluctuate as airlines adjust to the demand. Hopefully that helps explain it a bit more and we're sorry the process isn't more straightforward! Unfortunately, in times of a global pandemic, things are a bit hectic and changing all the time. We hope you'll let us know if there's anything else we can do for you.