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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

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Positive reviews (last 12 months): 86.6%
Positive
2,143
Neutral
165
Negative
168
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Reviews (5,415)

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student universe (620) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user murphyr16
Japan
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Everything has gone to plan so far and looking forward to check-in and boarding

Date of experience: July 6, 2024

Thumbnail of user tanmayar
Indiana
1 review
0 helpful votes
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July 25th, 2023
Verified purchase

I have always had trouble finding student deals as I am a non traditional student in her late twenties/early 30s. With prime student account I was able to get a good price.

Date of experience: July 25, 2023

Thumbnail of user brynnz2
Arizona
1 review
0 helpful votes
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March 25th, 2023
Verified purchase

This was my first time booking a flight and the way it is set up on Student Universe made the process very simple, I wasn't stressed at all. It was a great first time experience!

Date of experience: March 25, 2023

Thumbnail of user emmanuelk209
Washington
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

From flight times to seat selection, everything is set up to make booking tickets simple and straight forward.

Reason I chose this business:

Price and value.

Date of experience: April 24, 2024

Thumbnail of user emmab999
Pennsylvania
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

My experience with StudentUniverse was very good and quick.

Reason I chose this business:

I chose StudentUniverse because it was easy to navigate, found a cheaper flight, and convenient

Date of experience: July 6, 2024

Thumbnail of user guidob26
Florida
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

All good. Efficient service and very easy to navigate. Thank you.

Reason I chose this business:

It was good to be able to get a quick callback response from a live person to resolve my inquiry.

Date of experience: July 6, 2024

Thumbnail of user josec2293
AE
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

Thank you for assistance in my enquiry. I received the confirmation

Date of experience: July 6, 2024

Thumbnail of user tesfalidett
Louisiana
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

The customer service was so helpful, considerate and professional

Date of experience: July 6, 2024

Thumbnail of user dongwookk1
Illinois
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

It was great. I don't like the character requirement for this review.

Date of experience: July 6, 2024

Thumbnail of user salinas5
Canada
2 reviews
3 helpful votes
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March 20th, 2020

Cancelled my flight less than 24 hours after purchase (where I was supposed to be refunded the full amount), and they only got to my cancellation 5. DAYS. LATER. So they gave me a credit. A credit does not even include the money you spent, it just provides you with a replacement trip, no matter the price of the new flight. The flight now dropped half the price and so I basically lost half my money.

HOW, do you run a company and not respect your own policies? How do you only process a request for a cancellation 5 days later and then put it on me as a client, when I did my individual part and cancelled my trip during the allocated time in order to get a refund? It is your responsibility now as a company, to adhere to your own damn guidelines. Not to mention the phone line was backed up for 4 days. I called on a Thursday to also attempt to cancel my flight and they put my name on a list. You want to know when they got back to me? On a Monday. Not to mention that they have no problem calling customers back at the unreasonable times of 2 am and 5am.

Very extremely excessively dissatisfied with this service, I will NEVER be booking with this incompetent company ever again, and neither should you. Would give 0 stars if I could.

Oh & FYI, flighhub and kayak have better $#*!ing prices than this "Student" website bull$#*!.

Date of experience: March 20, 2020

Thumbnail of user hopeg152
Maine
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

Easy and affordable experience! Booked within minutes and actually worth it compared to other standard pricing!

Reason I chose this business:

College student looking for an affordable airline ticket.

Date of experience: May 9, 2024

Thumbnail of user agnieszkan10
Florida
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

It was very easy to book with this site! I totally recommended for kids that are going to college and abroad!

Date of experience: April 12, 2024

Thumbnail of user vihaans1
New York
1 review
4 helpful votes
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November 6th, 2018

I had the worst time with Studentuniverse.

I found a great price for a direct flight on united. I clicked on the flight and it loaded for a moment, then said "Sorry!" the flight wasn't available on the airline anymore. Fine. I can deal with clickbait sites giving one or two promoted prices for clicks.

I selected another united flight which was a little more expensive but still great. I went to book it but I every time I went to the payment page, it said my session was expired and I couldn't purchase the ticket. I tried reloading and using a different browser. The page would bug out even worse on safari.

So I called customer care. They asked me to verify my account by sending student documents. Fair enough. I typed up an email, the whole time the customer care rep on the other end kept confirming the details of the flight over the phone because apparently their website was facing issues. I was fine with booking it over the phone. Anything for that price. I sent them an email, then the person mentioned I needed to send MORE documents to verify that I was a student. Okay. I began to take more pictures. Halfway through, and this is at the 30 minute mark on the phone, the rep informs me that there is not, infact, a student deal on the flight I selected. He mentioned it was 300$ more expensive than the flight listed on the site. I was so done. After that, he had the audacity to ask me submit a bug report to their technical support, and to continue to find a student deal for a united flight on their site.

Never going back to this again.

Date of experience: November 6, 2018

Thumbnail of user rachelb252
Rachel B. – StudentUniverse Rep

Hi Vihaan,

We're really sorry to hear about your frustrating experience. We sent you a private message because we'd love to look into it for you and try to make things right. We don't use clickbait sites which promote prices for clicks, but our pricing is dynamic and subject to change. Sometimes prices can change while you're booking, or the amount of tickets available at a given price can sell out. If you can send us the information we requested via direct message, we can look into your case and try to make things right!

Thumbnail of user billg1133
Oregon
1 review
0 helpful votes
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March 21st, 2024
Verified purchase

I needed to book some details of my trip to Ireland and used Student Universe, it was easy and finished very easily in a few minutes website was great Thanks

Reason I chose this business:

Was sent to them, never heard of them

Date of experience: March 11, 2024

Thumbnail of user himaniy2
Massachusetts
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Thank you for having decent prices to book flights to back home.

Date of experience: July 4, 2024

Thumbnail of user arkas5
Albania
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

It was a pretty simple process through Student Universe to book the flights for home

Date of experience: July 5, 2024

Thumbnail of user alizaa18
AE
1 review
0 helpful votes
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July 15th, 2024
Verified purchase

Will continue to use this! Used it before had a good experience

Date of experience: July 5, 2024

Thumbnail of user thomasr374
Pennsylvania
2 reviews
0 helpful votes
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September 14th, 2018

The last few trips I took this year were last minute. SU had the cheapest flights for the last minute travelor. The also have monthly specials of 10 to 20 off per flight.

Date of experience: September 13, 2018

Thumbnail of user wzl
Singapore
1 review
0 helpful votes
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May 25th, 2024
Verified purchase

Great service! The pricing is excellent, and I appreciate the prompt email responses. Highly recommended for their efficiency and customer support.

Date of experience: May 15, 2024

Thumbnail of user magnusk2
Washington
1 review
0 helpful votes
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September 14th, 2018

They helped me rebook my flight to a more convenient time as well as adding the $10 off my first flight coupon.
Would recommend StudentUniverse to a friend.
Thank you

Date of experience: September 13, 2018

Thumbnail of user muhammada853
Pakistan
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

It helped me a lot, I was struggling to get this good price and then I saw this option. Thank you StudentUniverse

Date of experience: May 10, 2024

Thumbnail of user somchais1
Germany
1 review
0 helpful votes
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February 3rd, 2023
Verified purchase

I bought flight tickets through your website, but when I received then purchase confirmation, I couldn't find the information about the luggage allowance.

Reason I chose this business:

Affordable price

Date of experience: February 3, 2023

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thanks for the feedback! We've submitted a ticket to investigate and our customer service team also sent you an email explaining your baggage allowance. Feel free to contact us if you have any other questions or suggestions!

Thumbnail of user aymanb27
Virginia
1 review
0 helpful votes
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July 13th, 2024
Verified purchase

This was my third time booking with StudentUniverse, and it was great.

Reason I chose this business:

Reliability and effortless

Date of experience: July 3, 2024

Thumbnail of user syedimtiazhaqqih
New Jersey
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

Reasonable price, great customer service. Easy and simple to use online booking system.

Reason I chose this business:

I am using this service more than 10 years without any issues. StudentUniverse give you choice to pick up the prices and dates from their calendar, anytime you call customer the live customer service is there to help you 24/7. Only thing in there website is No option to do the airline reservation for minors like other do, if you have minor traveling (under 13) you have to call the StudentUniverse to do the reservation and they charge $15 which is totally unfair.

Date of experience: July 4, 2024

Thumbnail of user charlesb3853
New Jersey
1 review
0 helpful votes
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July 14th, 2024
Verified purchase

The site is pretty straight forward and has no issues booking it.

Date of experience: July 4, 2024

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From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

Company Representative

Thumbnail of user daniellem21
Taylor T.
Typically does not respond to reviews

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