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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
7,001 reviews
There was a mistake made on my end while booking. They were able to resolve the issue immediately and gave me piece of mind
Cost is more affordable
Date of experience: May 14, 2024
It was easy to find the specific flight I wanted. Very great deals on flight prices!
Date of experience: June 17, 2024
I've never left a written online review... but I waited around 1.40 hours to hear back from someone today because of flight cancellations. The wait time listed was 20-30 minutes. Since it took this long (I realise we have COVID, but this was excessive, and included calls from different numbers etc.), flights then got $150 more expensive during that time, which I think is VERY furstrating as Student Universe evidentally don't have appropriate staffing levels, that I then need to pay this extra amount. The final flight amount was also more than what was listed on their website as apparently I couldn't access some discount or something. I certainly won't be using Student Universe again, and would not recommend anyone to do so.
In response to the comment below from Student Universe, I DID leave my number for a call back THREE times, plus a message since my call was within 24 hours of the flight (as per the recorded messaged from Student Universe). This was different than the discount. The flight got more expensive because of the extended wait and not the discount. I also sent an email with my feedback and asked for a response, and haven't yet received this.
Date of experience: April 23, 2021
It was crazy. First day I can smoothly check the promotion ticket after 9 am. Second day I set an alarm at 2am and got the ticket at 3:45. The third day I couldn't get into the website at all.
Date of experience: December 7, 2023
Great deals and options! I was panicked because another flight had increased prices but luckily found student universe
I'm a broke student
Date of experience: May 12, 2024
Found it to me really simple and easy! The whole process was seamless.
Date of experience: June 27, 2024
So happy with this service! Discovered it recently and think it will become my go-to from now on
Date of experience: June 8, 2024
So far I got my booking confirmation. I have never booked a flight through student universe so I am wary.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 8, 2024
I thought I was out of luck and wouldn't be able to afford a flight until I remember this website and it had deals for spirit airline that I hadn't found anywhere else!
Date of experience: November 13, 2023
Not user friendly at all when you get to the final steps. Too many things to add to the cart, not an easy purchase.
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 6, 2024
Hi Sabah, sorry you felt that way. We provide a set of add-ons for all customers based on their needs. However, they are completely optional and can be easily skipped. We always want our customers to have more options rather than none. Thanks for choosing StudentUniverse.
I tried making a booking through other sites but most wouldn't take my card while giving me the best price. This site had both
For good prices and a good experience
Date of experience: May 22, 2024
Student Universe is a great application for students, the rates are great and the experience booking a flight is seemless
Date of experience: May 21, 2024
Using the site was very user friendly. I found exactly what I needed and where. I really liked where I could sort by the arrival time.
Discounts for students.
Date of experience: May 6, 2024
I booked a flight from South Africa to London using the Student Universe website as I had done a lot of research on flights and it was advertised as the best deal I could find. Although an American website, it gave me the option to view the prices in my home currency, the South African Rand. When I confirmed the ticket and paid the invoice displayed an amount in Rands but the amount that was deducted from my account was over R1000 more than what I had confirmed. When I queried it I received very much automated responses that told me that all transactions on the site happen in USD so the discrepancy has to do with the exchange rate and it was my fault for changing the currency to my home currency. This is an option that their website openly provides. There is no chance that changes in the exchange rate could have created an R1000 difference within a couple minutes. Besides the fact, my invoice states that prices are in USD unless otherwise stated. My invoice was otherwise stated, it stated the price in Rands so that's what I should have been charged. The automated responses indicate to me that they do this all the time and they know they do it. Absolutely shocking that there is a company out there functioning to trick students who work as hard as they can to scrape enough money together to travel into overpaying for their tickets. If you are not in the USA I highly recommend you do not book through this website. If you are in the US, please consider not supporting them either based on the principles of how they operate.
Date of experience: September 15, 2018
Very customer friendly, prompt.
Additional supportive documents were required, after submitting them, we received quick response.
Thank you.
Had very good past experience with your services.
Date of experience: May 8, 2024
This gift was truly amazing to receive and I feel lucky to have been one of the 3000 people who got a ticket.
I chose Student Universe because it really helps students in need.
Date of experience: December 9, 2023
I was able to find a deal that made my flight much cheaper than it would've been, and also used the discount for being a new member!
I chose StudentUniverse because I came across it and saw many good reviews on it with nothing too complicated.
Date of experience: November 1, 2023
I put in a wrong name on the ticket I was purchasing. Student Universe helped me connect to Spirit Airlines and this has been fixed
Great deals
Date of experience: October 17, 2022
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi Jeanette, we're sorry you weren't satisfied with your experience! Unfortunately, we have had longer-than-usual wait times recently due to changing Covid-19 restrictions, but you can always leave you phone number in the queue and receive a call back from a team member so you don't have to wait on hold. The flight price you saw on our website may have been a student discounted airfare, which perhaps you weren't eligible for. If you'd like us to look into anything for you, please let us know, we'd be happy to try to make your experience a better one.