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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
Proactively asks for customer feedback
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7,001 reviews
Team was super helpful in correcting an error on a ticket and ensuring we got a promised credit due.
Date of experience: December 10, 2023
Yes I received my booking confirmation and my flight ticket
They help students with good deals
Date of experience: June 23, 2024
Very easy and affordable, and I was able to get a flight very quickly
Date of experience: June 23, 2024
Compared to every other site I looked at to book my flight, Student Universe had found a low price flight with great airline!
Date of experience: May 4, 2024
I had to call your office to follow up my ticket, wanna say thank you for Chris who answered the phone and was very friendly and helpful.
Best rate and customer service
Date of experience: December 13, 2022
Easy to book ticket via student universe. It helps in booking tickets as low cost compared to other airlines
For easy booking flights
Date of experience: November 14, 2023
Very efficient, friendly customer service. Promptly helped me with a payment issue. I feel secure with my travel plans!
Found on Google, had great prices
Date of experience: June 16, 2023
Appreciated the prices. Will be using this again for sure. It is great for college kids on a budget.
Date of experience: March 6, 2023
Please keep the website with updated flight
Was not able to book a cheaper one
Said the airline error
Cheap flights
Date of experience: October 31, 2022
Good but sometimes it doesn't work straight away
Very cheap prices compared to standard companies so it is great
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 19, 2023
Thank you for providing all the details in a well versed manner via your policy for booking and conditions.
It's a well thought out website that gives good updates via email notification.
Date of experience: October 10, 2022
The flight options presented to me were well-organized and I was able to make my necessary plans with ease!
The student discounts and organization of the site makes flight purchasing a smooth process.
Date of experience: July 1, 2023
Awesome! Great site excited to travel with best friend all over the world. Glad to have found this website
It is the best!
Date of experience: May 7, 2023
It is the best!
Date of experience: May 6, 2023
Not trustworthy. Didn't offer me a refund when I was eligible. Hidden fees for cancellations. I don't recommend them.
Date of experience: April 21, 2021
Hi there, we're sorry you feel that way! We are always happy to honor airline policies regarding refunds and flight credit, so if you feel there's been a mistake, we'd definitely like to look into that for you. All of our cancellation fees are outlined in the terms and conditions of your ticket, which you can view before booking. Please send us a PM with your confirmation number and email address if you'd like us to look into your situation.
Received flight details. I used this app for the past 3/4 years. It's good.
History with yiu
Date of experience: June 23, 2024
Very good experience every thing was so nicely and easily done I recommend it
Some one told me to use it and was very easy an nice good customer service by mr Luke thanks
Date of experience: June 23, 2024
The website is clear and easy to understand, but I would like if there was an option to download the itinerary directly
It was recommended by an advisor
Date of experience: April 5, 2024
Very helpful! Lots of fluff at the end of the payment process, did not need to buy more stuff
I had a voucher
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 19, 2024
I tried switching my flight and they wanted to charge me extra despite the fact that United Airlines don't charge any fee to switch your flights!
Date of experience: January 9, 2022
Hi there, we're sorry to hear this! We always adhere to airline policy when it comes to flight changes, and most airlines require the fare difference to be paid when switching flights. Please DM us directly through Sitejabber with your reservation code if you feel there's been a mistake and we'd be happy to look into it for you.
My friend recommended Student Universe to me. I found the best possible prices here. I have booked flights a few times and never had a problem!
Date of experience: September 13, 2018
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Thanks for the kind review! We are just doing our job so always feel free to ask any questions. Have a wonderful trip!