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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

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Positive reviews (last 12 months): 86.6%
Positive
2,143
Neutral
165
Negative
168
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Reviews (5,415)

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Reviews that mention popular keywords

student universe (620) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user annabesse
New Jersey
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Easy and cheap, got exactly the flights I wanted for much less than through other sites. Very happy!

Date of experience: April 12, 2024

Thumbnail of user sobhag
Pennsylvania
1 review
0 helpful votes
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November 7th, 2022
Verified purchase

It's was very good experience didn't have any problem while selecting my ticket everything went on really verey well while booking the ticket.

Reason I chose this business:

It’s accessible

Date of experience: November 7, 2022

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hi Sobha, thanks for the generous review! Don't forget to use your referral link (click here for more info: https://refer.studentuniverse.com/) and share it with your friends. Every time a friend you refer makes their first purchase, you'll get a reward up to $20 for every valid referral. Your friend will get also get up to $20 off their first flight. Enjoy your trips and keep saving for more with us!

Thumbnail of user norminan
California
1 review
0 helpful votes
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October 16th, 2022
Verified purchase

My paid tickets for two is nice but I'm confused if I need to pay for our seats for this flight? Please help

Date of experience: October 16, 2022

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hi Normina, thanks for the feedback and question. Different airlines have different policies in terms of seat selection. Most airlines allow free selection, and some only within 24 hours before departure. It also depends on the specific route you fly. However, you can always check on the airline's website and manage your booking online for seat selection. Thank you!

Thumbnail of user jeffm1260
Arkansas
2 reviews
0 helpful votes
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June 5th, 2023
Verified purchase

Always the best prices, many, many options, and great follow-up. Some of the other travel sites would do well to mimic student universe.

Reason I chose this business:

Best prices and Customer service.

Date of experience: June 5, 2023

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Thumbnail of user sophiay240
Minnesota
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Student Universe was extremely helpful, and easy to navigate. It was easy to find my flight and change the information to find the exact flight.

Reason I chose this business:

CIS Abroad recommendation!

Date of experience: April 11, 2024

Thumbnail of user mariama136
California
1 review
0 helpful votes
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April 9th, 2023
Verified purchase

Very easy to book, follow up was prompt and precise, and had a great deal for tickets. Will definitely book through them again!

Date of experience: April 9, 2023

Thumbnail of user elzatk
Illinois
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

I've reserved my flight from Chicago to Austin and found the best offer in Student Universe. It's good service with the best offers

Date of experience: April 15, 2023

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Thumbnail of user chaow14
Michigan
1 review
0 helpful votes
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December 14th, 2023
Verified purchase

When I purchased the 25 dollars student discount, I started to wait in front of the computer at 3AM, but the website was stunk. Fortunately, I successfully placed my order at around 5:30 AM.

Reason I chose this business:

It is cheaper.

Date of experience: December 7, 2023

Thumbnail of user manosk11
Florida
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

All was smooth and simple and good so far during booking process. It would have been nice to have you around when we were students! :) Thank you SU.

Reason I chose this business:

Competitive and heard service was good, so decided to check it out. Thanks.

Date of experience: November 25, 2023

Thumbnail of user rajeevk64
Texas
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Good and satisfactory experience of booking the ticket using your platform.

Date of experience: June 15, 2024

Thumbnail of user carolinef244
Massachusetts
1 review
0 helpful votes
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April 18th, 2024
Verified purchase

My experience was easy and great. I was simple to find flights and the options and price were amazing

Date of experience: April 8, 2024

Thumbnail of user madisonb475
Maryland
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

It was easy and reliable to use I had no problems and was not confused

Date of experience: June 14, 2024

Thumbnail of user jonathang1191
Wisconsin
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Everything went well with the booking: one star lost for the clucky and somewhat confusing interface during the booking process.

Reason I chose this business:

I chose StudentUniverse because I had received a voucher code from CIEE to use on the platform.

Date of experience: April 28, 2024

Thumbnail of user jimmyt197
Canada
1 review
1 helpful vote
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September 26th, 2022

Great website and app makes is easy to search for best flight deal. I booked a flight and saved on it when I compared against other travel websites.

Products used:
a flight with a hotel booking

Service
Value
Quality

Date of experience: September 25, 2022

Thumbnail of user alexandere272
Portugal
1 review
0 helpful votes
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April 7th, 2024
Verified purchase

Entering the TAP website with the record locator, it is unclear that I can check luggage.
No access to seat allocation (even if I want to pay).

* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: March 28, 2024

Thumbnail of user je378
Colorado
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

It was great! Super convenient to use. It was easy to navigate and easy to put the code in

Reason I chose this business:

It was offered by my university

Date of experience: June 14, 2024

Thumbnail of user emilyk19
Wisconsin
1 review
3 helpful votes
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June 30th, 2015

I thought Student Universe was reliable until I cancelled my flight I booked through them with United Airlines and they left out very important information about cancelling flights.

Before I even cancelled the flight I asked what the conditions would be, it was explained to me that I would be charged $400 ($100 from Student Universe and $300 from United Airlines) and I would receive a flight credit for the amount of the original ticket price. It was also explained that I would have to use the flight credit with United Airlines within 300 days of the original purchase date.

What was not explained to me was that I have to go to the same destination. When I called Student Universe for the third time to finally book my new flight, this was finally revealed to me months after I cancelled the flight. This wouldn't be so bad if I didn't have to pay an extra $300 for the increase in the price of flights to my original destination, meaning I am having to pay an extra $700 just to be able to use the flight credit that I originally paid for. I think it is absolutely ridiculous that I am being charged all these extra fees when Student Universe and United Airlines already has my money and they can't even be clear about the details of getting a flight credit from a cancellation, even in their email they send after a flight is cancelled.

So I warn you, before you cancel a flight with Student Universe make sure they tell you all the conditions and rules or you may have to pay almost twice as much as your original ticket!

Date of experience: June 30, 2015

Thumbnail of user serahk1
Wisconsin
1 review
0 helpful votes
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April 14th, 2023
Verified purchase

Loved booking a flight with StudentUniverse. The booking process was smooth and rates are very student-friendly.

Reason I chose this business:

StudentUniverse offers affordable rates for students.

Date of experience: April 14, 2023

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Thumbnail of user hukhtap
Georgia
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Ui needs more work. It's a little confusing to locate things

* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: June 14, 2024

Thumbnail of user andreaa1163
New York
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

It was very easy to book my flight. Received booking confirmation right away.

Date of experience: June 14, 2024

Thumbnail of user amys3103
West Virginia
1 review
0 helpful votes
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March 22nd, 2023
Verified purchase

Very easy process I was nervous about booking international flights, and this was easier than expected

Reason I chose this business:

The volunteer organization we are traveling through had the site suggested in our confirmation

Date of experience: March 22, 2023

Thumbnail of user evanm392
GB
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Easy to book website with unbeatable prices thank you student universe!

Reason I chose this business:

Great reviews

Date of experience: June 14, 2024

Thumbnail of user mercya27
Texas
2 reviews
0 helpful votes
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April 10th, 2023
Verified purchase

Love it, low and affordable price with student universe. Will definitely recommend to friends and family.

Date of experience: April 10, 2023

Thumbnail of user gauravg54
India
1 review
0 helpful votes
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May 7th, 2023
Verified purchase

Some students spend all their credit limits on other payments, so please include other payment options

Date of experience: May 7, 2023

Thumbnail of user oliviam872
New Jersey
1 review
0 helpful votes
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March 14th, 2023
Verified purchase
• Updated review

Easy to use and will definitely recommend others to look at StudentUniverse before booking their flights/accommodations!

Reason I chose this business:

StudentUniverse had the best prices I could find.

Date of experience: March 14, 2023

Easy to use
March 13th, 2023
Verified site experience
• Previous review
Reason I chose this business:

StudentUniverse had the best prices I could find.

Date of experience: March 13, 2023

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From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

Company Representative

Thumbnail of user daniellem21
Taylor T.
Typically does not respond to reviews

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