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    StudentUniverse

StudentUniverse

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Overview

StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.

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Positive reviews (last 12 months): 86.6%
Positive
2,144
Neutral
165
Negative
168
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Reviews (5,415)

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student universe (620) customer service (319) booking process (81) booking confirmation (81) booking experience (78)
Thumbnail of user xinc14
Georgia
1 review
0 helpful votes
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June 5th, 2023
Verified purchase

I had a good experience booking on Student Universe. I was able to book a ticket with a good itinerary and price that is less than 2 weeks away. I also got to use some coupon. I highly recommend StudentUniverse.

Reason I chose this business:

Cheap ticket

Date of experience: June 5, 2023

Thumbnail of user isabellec109
Texas
1 review
0 helpful votes
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May 24th, 2023
Verified purchase

I had to book flights that required some complicated layovers and booking from different sites. Student Universe made the whole process so easy by combining all the flights and putting all the tickets into one streamlined ticket! I would definitely purchase from this site again!

Reason I chose this business:

Had the tickets I needed at the price I wanted

Date of experience: May 24, 2023

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!

Thumbnail of user helenv643
Colorado
1 review
0 helpful votes
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November 29th, 2022
Verified purchase

I had various people asking for validation information, but it was finally accepted, after many uploads. I learned I should've set up my account through my school email, so totally my fault with confusion!

Reason I chose this business:

I’m a student looking for good value in travel fares so I can go abroad as part of my education (mental health counseling).

Date of experience: November 29, 2022

Thumbnail of user ricardol258
California
1 review
0 helpful votes
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June 20th, 2024
Verified purchase

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Date of experience: June 10, 2024

Thumbnail of user sandram3741
Washington
1 review
0 helpful votes
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February 9th, 2024
Verified purchase

I found the cheapest price compared to all other sites. Student Universe was easy to navigate and I received my flight confirmation promptly. I will go here first in the future to make all of my travel plans.

Date of experience: February 9, 2024

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thanks for the kind review! Feel free to let us know if you have any questions. Don‘t forget to subscribe to our emails for more travel discounts. Have a great trip!

Thumbnail of user berka2
California
1 review
0 helpful votes
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September 19th, 2024
Verified purchase

I was able to find a flight and seat within the date and period that I needed to return.

Reason I chose this business:

Student universe offers great prices for students, especially when it comes to traveling abroad.

Date of experience: September 8, 2024

Thumbnail of user annaz38
New Jersey
1 review
3 helpful votes
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October 15th, 2019

This one star is only for good customer service. I order two flight tickets from the company yesterday and found that the numbers in my bank statement didn't add up right. I had surcharges which were not showing on the original invoices after my purchase. I call the customer service and one representative patiently went through the verification process with me and confirmed the surcharges were true. However, after I ordered a complete refund, the confirmation emails I received were STILL showing inconsistencies with LESSER money being refunded to my account. This difference is even greater than the surchatges! I absolutely DO NOT recommend you guys to purchase tickets from this website. Why am I fell like I've been tricked by this company.

Date of experience: October 15, 2019

Thumbnail of user rachelb252
Rachel B. – StudentUniverse Rep

Hi Anna, We're really sorry to hear about this and we'd love to fix it and make it right! Can you DM us your StudentUniverse reservation number or invoice number so we can look into what happened? Sometimes the reason why the surcharges are applicable is because you've paid in a different currency—all of our flights are charged in USD. If that's not the case here, though, we'd love to look into why this happened and make it right. Let us know!

Thumbnail of user stephenl1837
Virginia
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I found quite competitive prices.
Best platform with the cheapest price amongst all the platforms i searched.
Thank you, studentuniverse!

Date of experience: July 10, 2024

Thumbnail of user yeshap5
Spain
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

Very good experience. The website allowed me to get a deal as a student which is very appreciated.

Date of experience: August 6, 2024

Thumbnail of user elijahm191
Minnesota
1 review
0 helpful votes
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January 20th, 2023
Verified purchase

I got my flight for cheap. It was easy and I was able to look at a bunch of different options. They had a bunch of big airline companies that you know and trust, and I was able to see my exact route and any stops I would potentially have to make. Lastly as I said it was much cheaper than anywhere else when looking at flights.

Reason I chose this business:

Friend told me

Date of experience: January 20, 2023

Thumbnail of user erinr594
Spain
1 review
0 helpful votes
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August 16th, 2024
Verified purchase

I got such a good deal and was able to talk to a real human on the phone when I had questions!

Reason I chose this business:

I have used them in the past and have always saved money!

Date of experience: August 6, 2024

Thumbnail of user kaustubhs5
Arkansas
1 review
0 helpful votes
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August 8th, 2024
Verified purchase

Always trust this site- give great prices and are the most useful site for students to use.

Reason I chose this business:

Been using it for a long time

Date of experience: July 29, 2024

Thumbnail of user suhanis7
India
1 review
0 helpful votes
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August 17th, 2024
Verified purchase

Seamless experience, good discounts and the service was also good

Date of experience: August 7, 2024

Thumbnail of user karens855
Nebraska
1 review
0 helpful votes
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February 10th, 2019

My son used SU uneventfully when he was in college a few years ago, so I wasn't hesitant to go to them again today when we needed to buy a one way ticket for our daughter's study abroad trip. Her professors and some other students are on a particular flight; when we checked directly with that airline, a one-way ticket from DFW to Madrid was sitting at $1476! Student Universe had the exact same non-stop flight on the same airline for $648! Say what?! Since it's a direct flight and her date to fly is non-negotiable (not planning any changes or cancellations anyway), it seemed like a no-brainer. As long as she gets on the flight, I'll bump that rating to 5 stars!

Date of experience: February 9, 2019

Thumbnail of user jillv38
New York
1 review
1 helpful vote
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September 14th, 2018

Good prices -- even great prices if you are *******% sure that the will be no changes.
Alas, the hoops to go through when a legitimate cancellation happened due to a medical emergency were childish and unprofessional. Had I not "been on the case," I doubt the refund would have come. The backing and forthing between Student Universe and the actual airline was tedious to put it nicely. So, yes, fine for basic booking but HOEP nothing happens to need a change for whatever, human and real reason.

Date of experience: September 13, 2018

Thumbnail of user shivanin9
Georgia
1 review
0 helpful votes
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April 13th, 2024
Verified purchase

Since this is my first time booking my flights tickets via SU, I found everything well. Though, I did choose for travel protection which I don't usually do if I'm booking my own flights. Just added risk proctoring while booking tickets from a 3rd party site.

Reason I chose this business:

It was more convenient and the data available on flights was great.

Date of experience: April 3, 2024

Thumbnail of user emilyh179
California
1 review
4 helpful votes
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August 18th, 2018

I was nervous at first booking with Student Universe, mainly because they don't exactly have the best reviews. But I saw that the poor reviews were mainly for people who weren't able to change their flights or get a refund, even in emergency situations. Since I wasn't planning on changing my dates or flights, I went for it, and everything worked out perfectly. I flew to Dublin for about $200 cheaper than any of the other booking companies. I'd definitely book with them again. Thanks Student Universe!

Date of experience: August 16, 2018

Thumbnail of user cinthiav9
Peru
1 review
0 helpful votes
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January 22nd, 2023
Verified purchase

I was having so much trouble trying to book a flight using the credit that I had from a previous trip. I called costumer service concerned, alarmed and annoyed. However, the lady on the phone calmly explained to me what was happening and I realized I had made the math wrong. Then, she kindly proceeded to offer options and solutions that could accomodate my itinerary and my budget. By the end of the call I was pretty much satisfied.

Reason I chose this business:

Budget friendly

Date of experience: January 22, 2023

Thumbnail of user andreat661
Hungary
1 review
0 helpful votes
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November 26th, 2022

Dear student universe!
I have not yet shopped with you, but I am planning to do so now. I found a very good price for a flight. Before buying, I would like to ask you that I am 48 years old. Can I still buy a ticket?

Date of experience: November 26, 2022

Thumbnail of user seongp
Illinois
1 review
1 helpful vote
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July 7th, 2022

I was supposed to have a flight on July 5th, but it got canceled. Apparently, Air Canada notified all the travel agencies on June 29th that they need to reschedule their customer's flights. However, all my flights got canceled over and over again without any notifications. They messed up and are not willing to pay the penalty for a flight that is on a different day, because it is more expensive. They take no responsibilities and just say "I understand" whenever I get frustrated over their lack of communication and dedication.

Update: Although I had to pay an additional fee of about $240 CAD, they managed to book me another flight from a different airline, which satisfied me. I still did not like the fact that it took hours of stressing and phone calls to get this result.

Products used:
plane ticket

Date of experience: July 7, 2022

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Thank you and again we are sorry this happened. If you have further questions, please do not hesitate to contact us.

Thumbnail of user ss613
New York
1 review
4 helpful votes
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April 29th, 2020

Student Universe worked hard on my behalf to get a full refund from British Airways who wanted to charge a $300 cancellation fee. They also waived their student Universe cancellation fee. The only reason I gave them a 4 star and not 5 was because it took a long time. It probably wasn't even their fault they had to wait for the airlines approval. Every time i reached out they always got back to me. In the end they have a happy customer. I will still have to wait two more weeks for British Airways to issue the refund to me. Thank you student Universe!

Date of experience: April 29, 2020

Thumbnail of user rachelb252
Rachel B. – StudentUniverse Rep

Thanks for your review! We're happy to be able to help and advocate on your behalf :)

Thumbnail of user laurab3942
Alaska
1 review
0 helpful votes
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October 30th, 2023
Verified purchase

I was shopping for last-minute tickets. Every other website I checked was at least $100 more than StudentUniverse. I checked reviews, and it looked legitimate. I bought my ticket, and in less than an hour it was on the airline's website as confirmed. I'll shop here from now on!

Reason I chose this business:

Low prices and lots of good reviews.

Date of experience: October 30, 2023

Thumbnail of user gregs1083
Colorado
1 review
1 helpful vote
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April 14th, 2022

Avoid using this company at all cost. Their customer service is horrible, it has taken over three weeks and hours on the phone to get a refund on the refundable ticket I purchased and they charged BS fees to get that done. They told me for weeks that they couldn't refund my ticket, the airline would refund the ticket directly, even though SU charged my card and not the airline. Only after I made a rep from SU do a conference call with the airline did they finally agree to cancel the flight with the airline and refund my money and it still took them over a week to accomplish this task.

Tip for consumers:
Avoid this site

Service
Value
Returns
Quality

Date of experience: April 14, 2022

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hi Greg, sorry this happened. Could you please dm us your reservation code? We will look into this case. Thank you!

Thumbnail of user sumeetv1
India
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Firstly, I want to say that I am really excited that my match is coming to meet me all the way from Dallas to Jackson. We vibed and hence, the profit for united airlines. I hope you provide him with good service and lighten up his mood so that when he land, he is in a good mood and excited as myself when we see each other for the first time.

Reason I chose this business:

As I am a PHd student and he is a master's student, we are currently saving for our future and want to get the cheapest flight available. Hence, we chose studentuniverse.

Date of experience: April 2, 2023

Thumbnail of user bridgetd284
Egypt
1 review
0 helpful votes
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November 24th, 2023
Verified purchase

Frustrating that prices are much cheaper for younger students than for graduate students like myself who are older and are less likely to have family financial support than our counterparts in their twenties.

Reason I chose this business:

Cheapest ticket I could find as a student

* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Date of experience: October 29, 2023

Thumbnail of user daniellem21
Taylor T. – StudentUniverse Rep

Hi, sorry you felt that way. Many of our airline partners do not place additional age restrictions on full time students looking to book discounted travel. However, there are some instances where age is factored in as a requirement. As an agent, we are ultimately bound by the terms and conditions imposed by airlines and do not have the ability to override their rules. We are vigorous advocates for student travel and firmly believe that travel helps contribute to a more rounded education. We fully support the view that student airfares should be accessible to ALL students irrespective of age and will continue to proactively lobby for all eligibility rules to be updated to reflect this.

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From the business

StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.

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Thumbnail of user daniellem21
Taylor T.
Typically does not respond to reviews

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