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StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
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7,001 reviews
I always get amazing deals on student universe and have been using it for a long time. This time did not disappoint, as per usual.
Date of experience: June 19, 2024
The oral booking experience was good. However, after booking, I was expecting the confirmation and itinerary to reflect immediately in the Airlines website/app. Why does it take so long to get the confirmation reflecting in the airlines website/app?
Date of experience: November 26, 2023
Hello i have been confirmed by student universe of flight dhaka to Adelaide but its not disclose yet how much kg of luggage should i take as carry-on.
Best for price
Date of experience: April 25, 2024
Although we have used aggregators for our flights for a number of years, we were new to Student Universe. Our flights were booked successfully after phoning the very patient customer service representative.
We book flights annually to our European home, and always need to book a for a good price. We were pleased to find this new site and especially like the focus on student services. The donation option is a nice addition.
Date of experience: February 13, 2024
The interface design is nice and it does not take long to receive the flight tickets
Date of experience: July 27, 2024
Good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!good enough!
Date of experience: December 7, 2023
I like the booking price, but the booking confirm email was too late sent out for me.
The price is best
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2024
Efficient and affordable for students travelling internationally!
Great service
Date of experience: August 3, 2024
Issue was resolved promptly. Also got the ticket for a really discounted price.
Thank you
Date of experience: August 3, 2024
STAY AWAY - I live in Tokyo and booked in March an air fare with Student Universe for my companion to join me from London. The booking was was for late October 2019. The situation changed and my companion will not be able to take this flight. Despite this being a full seven month sae way Student Universe will not refund one penny or provide any form of credit note. With so many options available you would be much better off learning from my mistake - check Monondo, Chipmunk and Matrix. Fly safe.
Date of experience: April 19, 2019
Hi Maurice, We're sorry to hear you were disappointed. However, we can only offer free cancellations within 24 hours of the booking. Anytime after that and the ticket will be subject to change and cancellation fees, as is standard across the travel industry. Please let us know if there's anything else we can do for you.
Great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job great job
Date of experience: November 11, 2023
S. U. booked my son on Norwegian Air from Newark to Rome and back. Norwegian Air stopped flying to Newark and rerouted him to JFK, 2 hours away by car. No accommodation was made and SU did nothing to help us. On the day of the flight, the flight was cancelled and we were told there was no other flight for 2 days. Again, SU did nothing but offer a refund. The price of flights were more than double. They kept telling us there was nothing they could do. They were worthless and a waste of time as I spent more time on hold than speaking to a customer representative.
Date of experience: December 13, 2019
Hi there, we're sorry to hear about the travel changes and cancellations you encountered! We know having to work through last-minute changes can be very frustrating. If you send us your invoice/confirmation number and/or email address on the booking, we can look into this for you and see if there's anything else we can do. However, we are bound to ticket restrictions by each airline and may not be able to rebook onto another flight if nothing else is currently available. However, we can certainly look into this and do our best to come to a favorable resolution!
I was directed to this service by an outside booking website. Becuase an airline website was down, Student Universe sent me a follow-up email saying that the booking "could not be completed", and to wait and book with the airline. As that was the communication, I waited until the following day, and booked my flight through the airline website. I then received communication that they had processed the flight anyways. I have appealed this several times and did not receive a refund, though I paid for the same flight twice. They have passed me off to try to deal with the airline instead.
Automatically directed here, did not choose it
* StudentUniverse attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2023
Was so easy, the flights were incredibly cheap is comparison to what I've seen before. I am so grateful for this site!
I received a travel grant through my study abroad program, CIEE.
Date of experience: June 18, 2024
StudentUniverse had the best price among the TripAdvisor list I found for an international event I was told about with 3 months to plan. The process was straightforward.
I hadn't looked at the StudentUniverse emails after I booked it closely enough to know I needed to click a link to confirm the flights, so look out for the email.
Also, when I was looking at flight seats, the legend wasn't entirely clear. The two options below the green standard option had the same color box. The only way to differentiate between a seat with more room was the price range, which threw me off a little while I was trying to make the ~9 minute cutoff time with the price locked in.
Best flight prices
Date of experience: May 8, 2023
Thanks for the review! We recommend booking 3-4 months prior to departure date for international flights for better prices.
Half of the trip was well received, but your platform does not show the return flights which was problematic with immigration services who need to determine length of stay.
Date of experience: May 8, 2024
Utilizing the StudentUniverse platform was the exact type of virtual customer experience anyone would appreciate. The content was self explanatory, accessible and concise.
This platform was extended to book travel accommodations.
Date of experience: June 27, 2024
First time using StudentUniverse, thought it was a joke when they offer discounts but here I am with my booked tickets to London within 2 weeks! Thank you. Am really grateful.
Efficiency and reliability
Date of experience: April 18, 2024
Absolutely terrible service! I booked a hotel in Miami for 2 double beds in June (almost a month before I was going). As soon as I got to Hyatt, they told me they couldn't find my reservation. I called StudentUniverse and after almost a 1.5 hour hold, they told me that my reservation never went through. Funny since I NEVER got an email saying that and instead got emails confirming my reservation and a transaction of almost $300. Well, they offered to relocate me to Hyatt. After almost 3 hours on the phone and they were like "well book a similar type of room as your original". I originally booked 2 double beds + 1 sofa bed. I got 1 double bed + 1 sofa bed instead for 4 people.
They just keep going back and forth and keep me on hold for HOURS. Terrible terrible service. Never use them.
Date of experience: July 9, 2021
Hi there, we're really sorry to hear about this and would like to make this right for you. Can you please DM us on here and send along your confirmation number and email address so we can look into what went wrong? Thanks!
StudentUniverse had the best price for a complicated flight from FTE to LAX. The ticketing was a bit slow to flow into my email so I called them to be sure it was ticketed. I was able to easily get a real person on the line and they emailed me the confirmation immediately. Thoroughly impressed will be a repeat customer.
Date of experience: September 16, 2018
Heard about this for the first time and it's nice to be able to book flights to low prices. :)
Date of experience: August 31, 2024
I received my StudentUniverse Booking Confirmation. I need to upload that information onto my program's portal--as I am sure other students traveling abroad are required to upload such flight information. To do so, however, requires the flight information to be in pdf format. I do not see how/where that pdf option is available. As a result, I am having trouble getting my Thailand flight information into my program's portal.
Recommendation from CIS Abroad.
Date of experience: June 14, 2023
Hi, sorry for the inconvenience. We suggest you screenshot the flight information and export it to pdf online for free, or with Photoshop if you have it on your computer.
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi, sorry for the inconvenience. Our customer service team has reached out. Feel free to ask any questions. Thanks.