- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Backed by the National Science Foundation
- For Business
StudentUniverse has a rating of 3.9 stars from 5,415 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service, and easy process. StudentUniverse ranks 1st among Student Travel sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
7,001 reviews
Great price very easy to book flight. The woman from customer service was polite and effective. I would highly recommend this site to friends and family
It was the cheapest
Date of experience: February 18, 2023
I normally don't write reviews but student universe is absolutely not a trust worthy company. Yes their price might look appealing but you have to ask yourself how do they make money as a business? They are a for profit company not a charity. The answer is through withholding flight cancellation fees. By booking through student universe you lose all the privilege you get from booking with an airline directly. In my case I booked with west jet, and my flight was changed WITHOUT any notice whatsoever, on west jet website it clearly states in case of a flight change made by the airline, they will contact you with an option to either accept the change or receive a full refund. Student universe ACCEPTED the flight change without contacting me or NOTIFYING me. And when I asked student universe where my refund is at, they offered a "student universe credit", and it must be used on the exact same travel route by the exact same airline. Meaning if your original flight was supposed to travel from point A to point B, you can only use your "credit" if you travel from A to B again in the future. And if your next flight is cheaper you just lose the money difference. And don't ever buy into the whole "oh we just follow airline policy" it is straight out lies to make themselves look like they give a crap when they clearly don't. I hope nothing but the worst for this company.
Tip for consumers:
Avoids at all cost
Date of experience: December 29, 2021
Today I call to confirm about some information that to be clear and the lady help me a lot she went out off her way to explain what I needed she is a truth agent to help thanks
It’s the first time booked with them so far is good I have to wait till December to see how it goes with my trip
Date of experience: April 16, 2024
I was skeptical because the price listed on here was much better than other sites. I was expecting hidden fees or something like that, but it was all gravy and I got a good deal on my flights.
Date of experience: April 2, 2024
Nice and professional support Thank you! We looking forward to god our trip
Date of experience: August 23, 2024
Amazing discounts! The app did not work while checkout had to do go book via internet
Date of experience: July 22, 2024
I booked a flight with student universe and it was cheaper than the other flights I could find to and from the same destinations. But when I checked my credit card statement I was charged an extra 30 dollars which was never shown in the invoice OR receipt. Currently am in the process of trying to get my money back.
DO NOT BOOK WITH THEM.
Date of experience: January 9, 2018
Ruby, did you use a promo code on your booking? With some of our promo codes the full amount of the ticket is charged to you and then the promo code amount is credited back. Alternatively, this could be a foreign transaction fee depending on where you booked from. Please let us know if it is not either of these scenarios and we will further investigate.
This was the first time I have heard of Student Universe. I compared their price vs the official airline and Student beat them by a lot. I will start looking at StudentUniverse for my future travels.
Date of experience: September 13, 2018
Team has been great help. Contacted me when the traveler and card holder were different. I really appreciate that they were looking out for my cousin who paid for my flight.
Cheap and best flights available.
Date of experience: November 8, 2023
Easy access; helpful information/ discounts; easy to book a trip
Date of experience: August 22, 2024
I love you guys. I literally saved $430 dollars booking this way, and was able to get a direct flight. I cut my travel time down by about 5 hours from the original flight I was looking at on google.
Because I'm a broke college student
Date of experience: March 19, 2023
The entire process was so user friendly! Thank you! It took away a lot of the anxiety I had for booking a flight that matched my needs, travel time, layover time and price!
I read good reviews and I’ve been a part of education all my life! I love supporting it!
Date of experience: March 9, 2024
Student Universe allows for a great user experience, as categories like cheap, fast, and other are broken down for customers to choose what is most important to them for the flight.
Student Universe is the cheapest option I have seen for my flight, and I am glad that I chose it.
Date of experience: October 18, 2022
It's easy to book a trip, and flights seems only available on this site, but not others. However, not sure why it takes a week or so to get the e-tickets.
Have the flights that I want.
Date of experience: May 26, 2023
Hi, thanks for the feedback. In most cases, e-ticket numbers will be available within 24 hours of booking, however, there are times when it takes longer than that depending on the airlines. You could always contact us and we would help facilitate the process by communicating with the airlines.
The process of booking with StudentUniverse was very easy and helps when prices are affordable. They even check in with you to make sure you've received all of your booking information.
Date of experience: May 17, 2023
Thanks for the kind review! Feel free to let us know if you have any questions. Have a great trip!
I felt that I got a pretty good deal on my ticket, especially considering that I got extra insurance. Also, the website was pretty user friendly overall.
I got a $100 discount, and I heard that I could get better deals here.
Date of experience: April 23, 2024
Student universe provides amazing deals for students and allows them to have amazing experiences and trips home while still working on degrees! Would %100 recommend.
Date of experience: December 6, 2023
I struggled to find a good and affordable booking service until I found student universe. I was hesitant at first, but it ended up being a pretty good company
Date of experience: April 10, 2024
Was quick and easy. I went through kayak.com and it took me to this site once I chose my flight. Hopefully the travel goes as easily as this booking was online.
Kayak chose it for me
Date of experience: April 15, 2024
This feedback will be published on StudentUniverse's Sitejabber review page to help future customers make better decisions. Please be respectful and follow the review guidelines.
Date of experience: November 2, 2023
Very good service for students. Every higher studies aspirants should choose this option as they are cheap, provide good service and facilities to go with.
Date of experience: September 13, 2018
StudentUniverse empowers students & youth to see the world with our exclusive travel discounts. Save up to 30% on flights, hotels, rental cars & more.
Hi there, we apologize that this was your experience. It appears there may have been some confusion on what the airline's policies were for your ticket (bearing in mind that some airlines have different policies for different types of tickets or certain regions/routes), but we'd be happy to look into it and go over it with you with the aim of finding a favorable solution. Please DM us on here with your reservation number and contact information if you'd like us to look into it.