Stuffed Safari

Answer: Hi Mary! The cat does have a setup inside to make a purring sound. There is a bit of a learning curve to the sound device in order to produce a realistic-sounding purr. The sound maker consists of what I am guessing is a ball inside of the puppet (it's inside the puppet so it can't be seen). The ball rolls back and forth across what sounds like a ribbed surface to make a purr-like noise. Here is a link to a video by Folkmanis demonstrating the sound: https://www.youtube.com/watch?v=K-UlEHOqhHA. If you have any other questions regarding this item, please call us at our toll free number (866-534-6604) or email us at support@stuffedsafari.com. We do not monitor Site Jabber for questions every day so we may not see it for a few days if you post a question here. Emailing us at our support email address will get a reply much quicker. Thanks again for your business - have a great day!

Answer: Hi Ana! We would be happy to help you with that. If you can call our office today at our toll-free number (866-534-6604), we will be happy to look up your order and add the promo code. In the future, if you have any questions regarding your order, we suggest emailing us at support@stuffedsafari.com or calling us at the toll free number above. We do not monitor Site Jabber for questions every day so we may not see it for a few days if you post a question here. Emailing us at our support email address will get a reply much quicker. Thanks again for your business - have a great day!

Answer: Hi Sonya! Duties are charged by the country that the item is being imported into, not the retailer that is shipping the item. We do not collect any duties or taxes for Canada, but depending on the size of the order and where you are located, it is possible that the Canadian government or your local government may charge a duty fee when they deliver your package. You would need to contact your local customs office to find out what your local thresholds and duties are. Here is a link to the Canada Border Services web page with some more information on it: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html

Answer: Hi Nora! Thank you for your inquiry. I would be happy to address any concerns regarding some of the reviews here. Let me start by assuring you that we value all reviews, both positive and negative, and value every customer that shops with us. We strive to make sure every order is right, but we are human and are certainly capable of making mistakes. If we do make an error we certainly want to know about it so we can fix it to the customer's satisfaction. None of us at Stuffed Safari ever want to disappoint any customer. You asked in your question if we could justify the emails regarding "regarding snippy customer service, late arrivals, misinformation on stock of orders, and horrifying return policy". In instances where we have genuinely disappointed customers, any justification that I could give really doesn't apply. If we failed, we should fix it - plain and simple. And in these instances, we did work to fix it to the customers' satisfaction, but unfortunately it's not often that someone will make the effort to come back to a review site and update their post. I can tell you we will do what is necessary to remedy a problem, whether that means disciplining an employee, bringing in deeper amounts of inventory, moving to a bigger warehouse, changing vendors, etc. We are always looking for ways to improve our business for our customers. With that being said, I want to mention a few things regarding these reviews. First, please note that the reviews span a period of over 7 years. In that period of time, we have processed hundreds of thousands of orders - we shipped out nearly 100,000 orders last year alone. In that same period of time, there were only 9 reviews posted here, and 6 of them were 5 star reviews. Second, please be aware that these reviews are a very small portion of our reviews online. For example, we are a Google Trusted Store merchant and have over 1300 customer reviews on their site alone in the last 12 months (https://www.google.com/shopping/seller?q=stuffedsafari.com&hl=en-US) and a 4.9 star rating. As a Google Trusted Store merchant, Google verified that all of those reviewers actually placed orders with us and contacted those customers directly to obtain reviews of their orders. If you are not familiar with the Google Trusted Stores program, you can read more about it here: https://support.google.com/trustedstores/answer/1669878?hl=en&ref_topic=4544280. On the SiteJabber site, there is no vetting of reviews that are left and anyone can leave reviews for any business. If you (or anyone else) have questions regarding anything about our business or an order, we are always happy to answer any questions or address any concerns. Please feel free to contact us directly at 866-534-6604 M-F 9am - 5pm CST or by emailing us at support@stuffedsafari.com. Thank you again for your question!

Answer: Hi Nora! Shipping depends on a lot of different variables - where you are located, the amount of the order, how quickly you need it, etc. We offer free shipping on orders over $75 that are shipping to the United States. If you have questions regarding shipping, please feel free to call our office toll free at 866-534-6604 M-F 9am - 5pm. All of our shipping rates are also located on our website - you can locate that information by clicking on the 'shipping' link in the footer of the website. We invite you to call us, chat with us on our site or email us directly for quicker responses to your questions. We do not monitor the SiteJabber site daily, so asking a question here can result in a delay in response. Thanks again for your question!