I ordered a Raccoon plush for myself and not only did they listen to my request for one with a sweet round face (since all toys have sewing variations), but it was shipped out the same night. I got it just a few days later, 3 days earlier than expected. The whole shipment took 2.5 days and my buddy was at my front door. Great quality, very soft and adorable. Will definitely be ordering again from here next time I want a stuffed animal I can't find in stores. Also, much cheaper than the toy brands actual shop.
Looking for a cute stuffed naked mole rat that was just about true to size. Not only is this a very good quality plushy. It also delivered extremely fast, all the while customer service was very helpful.
10/10 would recommend to a friend!
I'm very happy with the product and service! I placed the order last Friday and then called them to ask if they could make sure that it arrives by this coming Saturday (8 days later), as I'm flying out to spend time with my girlfriend and this is a present for her. They assured me that it would come on time, and indeed, it was shipped out on Monday and arrived on Wednesday. The product itself is very high quality and also very adorable! Highly recommended.
I ordered items that were in stock and then my order was delayed in shipping because the items were not available. My options were to wait or pay additional fees for shipping. Two of the stuffed animals I ordered were in terrible condition and they were shipped in a box with no protection not even tissue paper. Obviously quality control is not a priority. I tried to get a response to no avail except a message saying that they were a family owned business. I expect better service. Additionally, I notice the company does not post any reviews on their website unless they are positive.
Ordered three weeks before Xmas received at tracking number which was never acknowledged by the USPS. After several calls leading up to the holiday, still no package and finally they credited my account for unreceived merchandise. Did some research and found the same item and received within four days. No high shipping charges just good customer service.
I would not recommend this company since what they promise you and what doesn't get delivered on that promise are very different.
When I first read about this company upon considering placing an order with them, I was met with a lot of mixed reviews but decided to take the gamble. I'm glad I did because the service was quick (I received my order within a week.) and the quality of what I ordered was better than anticipated. (I ordered the leafy sea dragon 14.)
I ordered a product o their site however due to issues on their end they were out of stock, they called and emailed me to let me know. I was able to pick another item with no issues and received the product in time for Christmas. Awesome experience
I ordered a flying squirrel stuffed animal from stuffedsafari.com on 8-13-20. The description on the site indicated it measures approx. 12 inches and had a picture. I received a flying squirrel that measures 16 inches and wasn't the same item in the picture. Disappointing. I got a full refund but won't order from them again.
It's a really nice website, but you should really only order stuffed toys you really want that you cannot obtain elsewhere (if you don't live in America or Canada) and you should endeavour to order more than one at a time because if you live in Australia (for instance) and you order only one item, the cost of the shipping will generally be more than twice the cost of the toy. That's the only bad thing about them; they stock a much wider range than "Stuffed with plush."
After several emails notices of delays on a gift, I purchased I finally just canceled my order as they wanted me to pay for an upgrade due to the fact they couldn't get it together on their end. What a joke! Pay for an upgrade after already waiting 3 weeks! Right after I wrote this review and placed an order with another Co. One of the Owners (Shannon) called to make things right. If I had not already placed the order I would have. Very impressed that she took time to call and explain what happened, and try to make it right!
Answer: Hi Nancy! I'm afraid that is not one of our discount codes. Unfortunately, we don't have any control over what is posted on the discount code sites, but if you want to call our customer service team toll free at 866-534-6604, they would be happy to give you the current code that is available when you call. Thanks!
Answer: Hi Mary! The cat does have a setup inside to make a purring sound. There is a bit of a learning curve to the sound device in order to produce a realistic-sounding purr. The sound maker consists of what I am guessing is a ball inside of the puppet (it's inside the puppet so it can't be seen). The ball rolls back and forth across what sounds like a ribbed surface to make a purr-like noise. Here is a link to a video by Folkmanis demonstrating the sound: https://www.youtube.com/watch?v=K-UlEHOqhHA. If you have any other questions regarding this item, please call us at our toll free number (866-534-6604) or email us at support@stuffedsafari.com. We do not monitor Site Jabber for questions every day so we may not see it for a few days if you post a question here. Emailing us at our support email address will get a reply much quicker. Thanks again for your business - have a great day!
Answer: Hi Ana! We would be happy to help you with that. If you can call our office today at our toll-free number (866-534-6604), we will be happy to look up your order and add the promo code. In the future, if you have any questions regarding your order, we suggest emailing us at support@stuffedsafari.com or calling us at the toll free number above. We do not monitor Site Jabber for questions every day so we may not see it for a few days if you post a question here. Emailing us at our support email address will get a reply much quicker. Thanks again for your business - have a great day!
Answer: Hi Peter! We would be happy to try to help. It sounds like you updated the address and just need to click the submit button again. If you can call our office at our toll free number (866-534-6604), one of our team members will be happy to assist you. You can also email us directly at support@stuffedsafari.com.
Answer: Hi Sonya! Duties are charged by the country that the item is being imported into, not the retailer that is shipping the item. We do not collect any duties or taxes for Canada, but depending on the size of the order and where you are located, it is possible that the Canadian government or your local government may charge a duty fee when they deliver your package. You would need to contact your local customs office to find out what your local thresholds and duties are. Here is a link to the Canada Border Services web page with some more information on it: https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
Answer: Hi Karolina! We sincerely hope so, but the answer depends on a lot of things outside of our control... for example, where in Canada you are located, how backed up Canadian customs is, etc. If you can call our office at our toll free number (866-534-6604) and provide them with your last name or order number, they can give you a much better estimate of delivery time.
Answer: Hi Nora! Thank you for your inquiry. I would be happy to address any concerns regarding some of the reviews here. Let me start by assuring you that we value all reviews, both positive and negative, and value every customer that shops with us. We strive to make sure every order is right, but we are human and are certainly capable of making mistakes. If we do make an error we certainly want to know about it so we can fix it to the customer's satisfaction. None of us at Stuffed Safari ever want to disappoint any customer. You asked in your question if we could justify the emails regarding "regarding snippy customer service, late arrivals, misinformation on stock of orders, and horrifying return policy". In instances where we have genuinely disappointed customers, any justification that I could give really doesn't apply. If we failed, we should fix it - plain and simple. And in these instances, we did work to fix it to the customers' satisfaction, but unfortunately it's not often that someone will make the effort to come back to a review site and update their post. I can tell you we will do what is necessary to remedy a problem, whether that means disciplining an employee, bringing in deeper amounts of inventory, moving to a bigger warehouse, changing vendors, etc. We are always looking for ways to improve our business for our customers. With that being said, I want to mention a few things regarding these reviews. First, please note that the reviews span a period of over 7 years. In that period of time, we have processed hundreds of thousands of orders - we shipped out nearly 100,000 orders last year alone. In that same period of time, there were only 9 reviews posted here, and 6 of them were 5 star reviews. Second, please be aware that these reviews are a very small portion of our reviews online. For example, we are a Google Trusted Store merchant and have over 1300 customer reviews on their site alone in the last 12 months (https://www.google.com/shopping/seller?q=stuffedsafari.com&hl=en-US) and a 4.9 star rating. As a Google Trusted Store merchant, Google verified that all of those reviewers actually placed orders with us and contacted those customers directly to obtain reviews of their orders. If you are not familiar with the Google Trusted Stores program, you can read more about it here: https://support.google.com/trustedstores/answer/1669878?hl=en&ref_topic=4544280. On the SiteJabber site, there is no vetting of reviews that are left and anyone can leave reviews for any business. If you (or anyone else) have questions regarding anything about our business or an order, we are always happy to answer any questions or address any concerns. Please feel free to contact us directly at 866-534-6604 M-F 9am - 5pm CST or by emailing us at support@stuffedsafari.com. Thank you again for your question!
Answer: Hi Nora! Shipping depends on a lot of different variables - where you are located, the amount of the order, how quickly you need it, etc. We offer free shipping on orders over $75 that are shipping to the United States. If you have questions regarding shipping, please feel free to call our office toll free at 866-534-6604 M-F 9am - 5pm. All of our shipping rates are also located on our website - you can locate that information by clicking on the 'shipping' link in the footer of the website. We invite you to call us, chat with us on our site or email us directly for quicker responses to your questions. We do not monitor the SiteJabber site daily, so asking a question here can result in a delay in response. Thanks again for your question!
Stuffed Safari has a rating of 3.2 stars from 76 reviews, indicating that most customers are generally satisfied with their purchases. Stuffed Safari ranks 8th among Toys Store sites.