Stuffed Safari

I ordered twice from this site. Both times for items for my daughter's baby shower. The first order was acknowledged and then I was advise that it would ship within a week to a week and a half. It arrived in about 2+ weeks but that was plenty of time for the shower. On March 21st I ordered 3 additional items from them. Once again I received an acknowledgement followed by an email saying that the items would ship in a week to a weekend and a half. On April 6th I called customer service and explained that the items were time sensitive and needed by April 12. I was assured that the items would ship on Monday, April 9th and be received by the 11th or 12th.
On April 12th I received an email telling me that the items had shipped that morning. Obviously, they weren't going to do me any good when received. A subsequent email told that the item would be received by the 14th. They weren't.
Although the website seems to have a great selection I cannot recommend the site. Their customer service is not helpful and the "family" that runs the business seems to think cunstomers' needs cam and should be ignored.
Use this site at your peril.

I originally placed an order for a 5 FT. Alfie Teddy bear on the 8th of Sept. 2011. I am in Afghanistan, so I ordered it for my wife as an anniversary present which was the 12th. The shipping listed was for 3 day delivery. I have yet to receive my product, today is the 28th. After receiving my email from them….
"Thank you for your recent purchase of brand name quality stuffed animals from www.StuffedSafari.com! We're emailing to inform you that due to an unexpected demand for one of the items that you ordered, the processing time on your order may be slightly longer than our average 1 to 3 days. We are very sorry for any inconvenience this may cause."
I was disappointed that it would not be delivered on time, but because I understand that unforeseen events transpire I decided to continue with the wait for my order. In the mean time I actually gave them a second chance…. I ordered all 16 of the Lubies as a birthday gift for my niece. 2 were permanently out of stock (yet still listed as in stock on the site). I received half the order almost on time, and the other half lists as shipped but there is no tracking information affiliated with the number they provided me. Shortly after placing this order I called to check the status of my first order and the woman said it would ship in a week… 2 weeks later order status still says processing and I am now trying to get a call in during their 6 hour window of office hours to cancel my order and ask for a refund. Being in Afghanistan makes this difficult. I would take advantage of their "Change/Cancel order" option on their website but all it does is re-routes you to your "order status" page which has no options available to cancel your order from. I informed the woman on the phone of my current situation, but I guess dodging rockets, IEDs, and suicide bombers is not enough to warrant prompt service or sympathy from these folks. The purpose of me buying the 5 ft bear for my wife was to provide her with a little more comfort at night while I am away. If America is in a recession how is it that businesses can afford to perform at this level of competence. I will not do business with this company again.

I honestly don't know why this website has such horrid reviews and by the looks of the reviews, it honestly seems like people just don't know how to shop on the internet and then have one bad experience and make a review about it because loyal shoppers never seen to make good reviews. I honestly felt the need to order from this website to either see if the service was that awful or just that it's nobody knows how to online shop. I review as a hobby I can also say. I review restaurants I've visited that are ran by family business just as I have reviewed the variety of products I've bought since I've purchased many, many things over the years online from plushes, to games, to DVD's, to jewelry, and much more from a variety of websites and I can guarantee you that 95% of these websites are all about customer service because if customers aren't happy, they don't make money.

This business is family owned and they care very much about their customers. Which should be blatantly obvious that Shannon has taken her time to create an account here and responds to the various reviews on here. If that doesn't cry, "I care about my customers!" Then I honestly don't get what does. As an eBay AND Amazon seller myself, I can vouch that sellers do try very hard and mistakes may happen as I've made some mistakes when selling online as well.

As from my own experience, I HAVE received emails from them. They're automatic, so if you didn't receive them... You flat out don't know how to internet and misspelled your email. I ordered a plush on sale that was the very last one in stock on Saturday late in the afternoon and it was shipped this afternoon (Monday) via Fedex with a tracking number. I call that fast service since there's no post on Sunday. The first email summed up said, "Thanks for your order. Here is order number." & it CLEARLY stated it usually takes 1-3 business days to process the order and up to 10 when very busy. Shipping time is NEVER a seller's fault. You need to call USPS, UPS, Fedex, etc. My second email stated that it was shipped and provided a tracking number. Mind you, each number stated that you can always email them or call their toll free number, which again... cries out, "I care for my customers!"

Take it from someone who orders from China often, I wait weeks for packages sometimes, but the website always sends the package out the next day. It has to go through customs if you live in another country and it's still the shipping company's job to get it to you.

Five out of five stars for this website who has an organized website, a great customer service, and ships items out fast.