Summit Racing

Got my part number off the website, ordered, shipped wrong part, Called to notify, Dude on phone was helpful, sharp, knew his job and got things quickly resolved... I'll know for sure when I receive the proper order... I will re post either way in a few weeks... dc mcgill

Websites a hassle but i got the rights parts lol ppl r roo dumb to order right free shipping as promised proper parts quick delivery from 5 different locations! And everything came on point in good condition packaged well free stickers receipts in every box fair prices

Just at quick kudos to Summit's customer service crew. They really went above and beyond to take care of an issue with a product on my current project. I can not tell you have much I appreciate them taking to the time to listen to the special circumstance surrounding the issue and making a final decision based on customer service versus simply hiding behind a company policy. Amazing! Signed, Customer For Life!

I have ordered several things from Summit lately and have had GREAT transactions. They usually have what you need when others don't. It may be a little more expensive but its there. When they say they are shipping out "next day" - that's exactly what they mean. I've paid for next day services before and didn't get the parts for a week. With Summit, the items came earlier than anticipated. I have had nothing but good service from Summit.

I have been a Pro Shop member for several years. The savings seem to have been significantly reduced recently. Promotional sales are frequently a better deal.
I have been promised a "call back" on several occasions from sales persons - but not received one. I then would call again and start all over with another sales rep because the original person could not be reached.
Today I encountered a sales representative who perused my request to the
Fullest extent. I am very pleased with his effort.
Thank you Fulton. You are a refreshing person to deal with in a so so marketing environment.
Robert Pigott

Tried to have a price match done, Summit said the competitors item was out of stock.
Found a competitor who had the item in stock, Summit matched their price, but the item was out of stock for Summit, when it showed it was on stock, I received an email saying delivery date would tentatively be Sept 15. Over two weeks out? Shameless, looks like Jegs or Amazon will ge the go to for orders.

I purchased a blue print engine a year ago and recently had light blue smoke coming from my exhaust. I called and Ken was very helpful in everything. Turns out I had a fuel pump issue leaking oil into the gas and I didn`t need anything. Love the engine! Ed Mullen

I ordered a part to pick up today and they didn't tell me they where closing early. So I drove 2 hours and a half to find out they close early. Talk with customer service on the phone for them to tell me. They can't change nothing but give me free shipping. When it's already free for order over $99. Never again will I do business with a $#*! up place like this again.

I purchased a set of headers on their site, confirmed they would fit using the "check fit" tool. They arrived and did not fit. I was told to send them back, submit the receipt for shipping and I would be reimbursed the shipping costs along with a full refund. That is not the case. I was refunded only the purchase price. I won't do anymore business with Summit Racing and suggest others avoid them.

Bought engine and after running it, engine had a couple leaks. Summit says only internal parts are warrantied so I have to eat cost of fixing leaks. No quality if they can't build engines that won't leak.

Called today to send back some items. They were past 6 month return but couldn't because of Covid. Other items were returned some months back which my help sent back. We didn't have an issue until today speaking with Rep named George. I explained to him that I had covid and just came across these items to be returned today. Long story short, he sure was a total $#*! to me. Very rude. So, I will never buy from them again and told him... "I hope you sleep well tonight, you $#*!ing bastard" and hung up. Wow how compassionate folks are when it comes to money huh?

Do not buy from this place Customer service is non existent, if you need to speak to anyone you will not get through over 5 hours via phone on hold and never reached a live person. They will blame covid or even Trump but neither has stopped at least email correspondence!

Order a engine timing set ford5.4L.
Delivered it was fast.
Installed parts didn't work email complaint nothing happened waited for a month to responses. Got tired of waiting went to dealer ship bought new set now is working.
Order parts 7/7/2020 summit complains 7/15/2020 try to call no answer.
I did my product review around 10/6/2020.
Stating what happened then they responded my first email from 7/15/2020.
How that works now they want the part back is melting in metal recycling I'm not waiting that long.

Summit racing is horrible any more. Ever since they relocated their headquarters to Texas; nothing is in stock, items are discontinued, but yet still In the catalog. Costumer service is awful! Good luck if you have a problem with a order...So sad, the place was top notch at one point...

Provided and also told on the phone shipping delivery dates all about a week late! So much for that 3k go to jegs they actually have knowledge in engines and that general department the summit people can't do there own oil change I'm sure plus there rude if ya do ask a question

Placed over phone order for #69-230. It stated complete kit. Opened box to discover kit was missing gaskets, contacted summit to be treated with disrespect and harsh accusations making me feel like I was not telling the truth. Requested a return label only to be given a difficult time. I feel that they will deduct the gasket amount from my return even though I never received it in the kit. Summitracing has become a very dishonest and disrespectful place to shop. I am out $30 out of pocket. That's how they make their money. So for now Go Jegs thank you

Very pleased from the service and fast response I received dealing with Summit Racing especially from a International Customer from New Zealand... parts have turned up extra quick and as described 10/10

Ordered a part online. Realized it was the wrong part with a few minutes. Tried to cancel it online wouldn't allow me. Called the customer service department and she said no problem order is canceled be back on my card in 4 to 5 days... 12 hours later 11:59 pm I get an email from summit racing saying my part has shipped overnight shipping be here tomorrow. Called customer service its midnight they are closed. Robot system says parts shipped can not cancel 30% restocking fee and I have to pay shipping back to summit...

I searched the internet for the best prices and who could get me my parts (brake pads, rotors and calipers, front and rear for 2006 Dodge Ram 3500) the fastest. AutoAnything.com had comparable pricing, but the items weren't going to ship right away and some would one set of calipers were a month out. So, I went with Summit Racing. Everything shipped out the next day and I had every had arrived 1 week later, including items shipped from the manufacturer (Centric). So, I save a lot of money (over $500) just in parts over what a repair shop quoted me (just for the parts), which made me happy. Not bad, saving over $70 a day by waiting.

Date: 7/15/20 1:30 pm... I have been on hold now for over 46 minutes! Pathetic. I was told to send receipt by "Sierra" for a crank re-balance job after finding a defective crank. Invoice was sent via email on Tuesday, 6/9/20@ 12:17 pm. I have not heard one thing from them. Pathetic service

I placed an order nov 7 for next day delivery no problem i sent the item back nov. 9 2022 it is now dec. 11 2022 and no signs of my money back.i been emailing summits customer service now they stop answering. I gave them my tracking # order # and still nothing.

Ordered a roll bar a few weeks ago. While the item did arrive from their warehouse in more or less the said time, Summit added a hidden $40 shipping charge. Consequently they defrauded the part invoice by showing the purchase price+tax and a total $40 above that. The numbers didn't add up, and when I brought up the issue with them several times the "rep" said there was no record of it and they couldn't break out the invoice to show where the number came from. Essentially fraud.

Been trying to get ahold of someone for four days now. Have entered my phone number in the text back line about fifty $#*!ing times( and I'm not exaggerating) not once did it register the right number. Needless to say I'm a little pissed. If anyone from summit customer service is reading this and cares to reach out my phone number is *******565 it would be greatly appreciated since I've exhausted every other option of getting ahold of someone.