Summit Racing

I called and spoke with Allison, and she helped me out with New tires for my Camaro. I got a set of Mickey Thompson drag radials.

The warranty company that they use to warrant there engine make you go to diagnost that will cost you more than 1000 dollars without telling that you will have to pay for the diagnost at the end.
They want to pay a rate of 40 dollars for a mechanic
The amount in florida for any kind of boat mechanic
Is between 100 To 150 an hour
At the end they sent me a new block after 30 mechanics working at 2 different boat repair shops
Said engine has some sticking pistons.
I had to pay my mechanic twice 2600 dollars
To put my block togheter with the parts from older
Engine and also to take the parts of of the damage engine and when they sent a new one they had to assemble together
I want everybody to laugh when you hear that
They only pay 800 dollars
Don't buy anything from them because they don't back there product
I believe that they buy it cheap to sell it high
But think twice to buy anything from them
I talk to zack and he did not want to get involved
Only telling me that warranty is on the engine
Company

I ordered a dash pad on May 10,2020. It had an original estimated ship date (ESD) of 6/?/20. When I looked into my order, It was given ESD of 7/20. It has gone that way every time I would call to inquire. Customer Service (CS) original response would be "I don't know". When I demanded that they call OER and find out status, they would always say that they talked to someone called "Ernesto, and no ESD, and yet their ad for the part (*******) would always show a future date. It currently shows May 10,2021. Some Customer Service employees would not give me their surname. I would request to speak to a Supervisor, and would later find out I was transferred to a team leader. Not a Spvr! I would have them tell me they would bump my issue up to management, and I would not get a return call. I would call the extension they gave me, and it would go to a generic voice mail. I even tried getting in touch with OER, and they never responded to my email. I've written to Scott Peterson, president of Summit Racing at email (*******@summitracing.com). Some guy named Carson responded with the same old "valuable customer, blah, blah, blah". The only good advice I got from these people was to order from another company, and complete sale with company that responds first. I ordered from another company on 12/17/20, and on 01/08/21, I completed the sale, and received my dash pad on 01/11/21. OER was the company that provided the product. I found out that this company received a total of 13 dash pads. To this date, Summit Racing has received none. I had to pay over $100.00 more, but it was well spent money, to not have to deal with those people anymore. I am 72 yrs old, a Vietnam combat veteran and had been a loyal customer for many many years My overall rating would be ZERO, but no button for that. Just happy that this ordeal is over, and Summit Racing has lost a good and loyal customer.

I am extremely disappointed in the customer service that I have been given with this order and hope that this email will open the eyes for whom ever is in charge
1) I ask if this was an original power steering install kit for a 69 Mach, 1with a 390 engine, 4 spd car with all the parts and was told yes when that was far from the truth this kit has no pulleys to which to attach the belt from the power steering pump pulley and the steering gear won't fit a 390 engine the steering gear hits the exhaust manifold and won't let the box sit flat on the frame? The pump is a gm pump they have made a different bracket that is sold separate, not O. E. The sales and tech support team had no idea so they pasted me around from person to which no one knew what to do after spending 3 different calls of over 45min each, For a shop to spend this much time on the phone and still not get any help is insane. They ended on Fridays call with call to the vender while I waited on the phone for the 4th time and said that they were sending a different steering gear box then 45min later they called back and said sorry it's the same as you have now? This is enough to make you pull out any hair you may have left so please send a call tag for this order and will try something else
2) We also ordered a power brake kit and upon opening the box found a new foot pedal for an automatic again I called and was told that they made a separate pedal that they would swap to make this work we made this order over a week ago and still have not seen it
3) The car has now sat on a lift and wasted over 20 hour of our time our billable hour is $122.00 total of $2440 We feel that you take some responsibility and reimburse Tim's Automotive for this major over site
4) Please contact us with a resolution asap or we will turn this over to counsel after Jan 1,2020

This was a 5-star review. Then it became a 4-star review. Now it's 3. The trend is not good.

There are still many good things about Summit. Customer reviews of the products they sell are posted whether they're good or bad; reading them is often helpful. Summit is clear and accurate about which parts they have in stock. They show realistic manufacturer ship dates. They charge me correct sales tax. They get shipments out as fast or faster than any competitor. They are very good about giving shipping updates. They have always been good about returns. They still have some employees who "get it"; one is named Elaine. Elaine fixes messes made by other employees.

Now let's talk about the not-so-good things:
1) Their product recommendations are worse than useless. After multiple ridiculously-bad recommendations, I gave up completely.
2) Some of their employees should never be allowed within arm's reach of a phone. I'm still steaming over an episode where Summit made a mistake and sent me the wrong part, but the so-called "customer service" rep insisted that I had to pay for the replacement part. There was literally nothing I could say to change her mind. I got it resolved by asking to talk to someone else; I got Elaine, and she instantly agreed with me.
3) Too many times, I have submitted a product question and had it get rejected unreasonably. Recently I was trying to assemble a complete console for a 1980 Camaro. Summit sold such a console, but it had a note that said "some additional parts required for a complete console". So I asked what additional parts were required. My question got rejected because it "wasn't relevant". Huh?
4) Their CEO can't be bothered to reply to an email. I know he got it because it didn't bounce. The non-answer stands in stark contrast to a few other CEOs that I have emailed over the years. Every other time, it has led to a great conversation.
5) Sometimes product quality will disappoint you. I received a wheel today that had a bunch of very noticeable flaws in the paint. I can't believe they sent it to me looking like that.
6) Their so-called "Beat A Price Guarantee" is a joke. I called today to see if they would match Jeg's on the price of some coil springs. They wouldn't match it, let alone beat it. So what is the "guarantee" worth? Nothing.

My first order from Summit was in 1989. I've spent at least $20,000 there, perhaps twice that. My Order History page for just this year lists dozens of orders. I've been a loyal customer, but today, when they wouldn't even match Jeg's on price, I realized that the loyalty is one-way. And it's just about gone.

I own an automotive company and regularly do orders from summit and have for years, sometimes large orders! Recently i was blocked from my account due to a screen that said suspicious activity. In the meantime i made an order from jegs because time was an issue. I sent a mail to them a week later to have it released. Never heard anything. I called and got someone tonight at customer service 1/27/20 at around 9; 30. I gave her all the information to clear this bogus hold and was informed i hadnt done anything wrong, it just happens sometimes. Then she wanted me to go through this long page to identify myself to which i told her i didnt have that kind of time. I told her everything she needed to identify me from phone numbers and addresses to accounts and she still wanted me to go this process. I told her i didnt have the time to complete it right now and i would have no choice but to order from jegs again. At that point she was rude and short and basically told me oh well! Thats where my problem lies! I am a business and i spend alot more with this company than the average mechanic. I have had problems in the past where i was told a differential would be here in a week to 10 days, and took 2 months from the manufacturer. I was even ok with that, thankfully my hotrod customer was understading. What i dont like is being treated like shes doing me a favor by allowing me to spend my money there. I even felt like i went above and beyond to try to get this resolved. She was not helpful in trying to find a solution and her story changed several times along the way. This seems to be an all too familiar story of american big business. They start out big, very helpful and very good customer service then it turns in to a money machine that really doesnt care if you buy or not. There are other options out there, jegs, speedway, etc and i will search for a company that appreciates customers and service better than what i was shown at summit. Motorsports in this country has been taking a major hit, you guys arent immune!