Summit Racing

I ordered a Traxion ProGear Wide Body Creepers 1-100 from Summit. The price was hands down the best I could find.

Shipping was quick and I received my new creeper in 3 days.
The creeper was sent in a plain cardboard box which had normal looking, it has been tossed into a truck type of damage on the outside, nothing that would have made me reject shipment.

Long story short creeper was bent/defective. It really wanted to only roll in in right hand circle. The bend in the creeper's 'outrigger' was outward so I think it was likely a manufacturing defect and not a shipping issue.

Called their support line. LONG hold for answer. Rep told me that they had new CSRs in training so they were shorthanded. Very nice CSR. I explained what was wrong with the creeper and he assured me that they would inspect one and box it up and send it to me.

They sent me a new creeper immediately (received in 2 days) as well as a pre-paid return label,

The new creeper was boxed up with extra rigid corners taped onto outside of box and was very well packed.

I called summit and got tech advice and they sold me the wrong product and after following thire advice i bought the wrong stuff and they wanted to charge me 20% return fee for their mistake.

My package supposed to be tomorrow but it's going to drive late because they can't get there crap together and get the package out fast enough and so now I'm out of a car cuz they couldn't get their s*** together my brakes are locked up and I ordered all new brake parts from them cuz it's cheaper but they use UPS which sucks major donkey wieners and so now I'm not getting my package too late so it means I can't get to work so don't use them or go through them if you don't want your package on time

I ordered a front sway bar and fuel sending unit for my 66 Belvedere. Sending unit came and was not like the original, the one they sent had a return line I needed to figure out how to plug. I called and they said it was the right one and just plug the return. Also, my car has a 5/16" fuel line and the one they sent was 3/8". I contacted the manufacturer of the $60 sender and they had no reference to that particular number, they said it was probably a specific unit made for Summit. I will try to install it but told Summit my concern was if the sending unit was going to be accurate in m car. Second item I ordered was a ADDCO sway bar. Before i ordered it i did some research with ADDCO and found out it was a 15/16" rod when Summit advertised a 1 1/16". I called Summit and they told me if ADDCO says it is 15/16" then it is what they said and Summit catalog is wrong. Part came in a box that looked like something someone made in their garage out of used cardboard, and when i opened it the bar was scratched up like it was installed before. When installing, the ends were not aligned with the dropdown rods (the ends were twisted)? And they were not the same angle on either side. I do not send things back and got the bar to work. But for the money spent it was interesting. I am very dissatisfied with Summit, i have used them in the past with no issues but this was different.

HAD A MESS WITH SHIPPING AND DIDNT RECEIVE ALL MY PARTS. THEY SENT A SECOND ORDER AND WAS MISSING A $540 PARTS THAT I ASSUMED WENT ON BACKORDER BECAUSE THEY SAID ONLY HAD 1 LEFT. NOW NO PART AND NO REFUND.

On April 28,2022 I had ordered a new steering wheel and adapter for my Ford Mustang, I was then advised that the item was on backorder and would be shipped on May 16,2022, I understand backorders and this is not a huge problem. On May 13 I receive another email saying delivery has been delayed to July 14. Not happy with this at all. On July 11 I get a confirmation that the order will be shipped on July 14th, great. On July 18 because I have not heard anything regarding shipping or a tracking number I send an email inquiring about it. July 19th I get another email telling me the order will now be shipped on Oct. 12th.
All these delays is unacceptable and on TOP OF EVERYTHING THIS FIRM BILLED MY CREDIT CARD WAY BACK IN APRIL. THEY EXPECT ME TO WAIT FOR AN ORDER FOR 6 MONTHS AFTER THEY HAVE BEEN PAID FOR IT.
Never again Summit Racing.

I guess i should of read these reveiws before i bought a 1300 dollar holley sniper efi that doesnt work and is about to blow my camaro up from over reving! And no body answers the flipping phone!

Confusion between UPS and us over a return, only 2 out of 4 return labels used. They made it right, thank you.

I contacted Summit Racing after receiving an email that said we had a refund posted to our account. However We had been waiting on a part that was scheduled for delivery that day.
With no hold time, I was directed to customer service. The customer service representative that I spoke with (sorry I cannot remember her name I am terrible with names) was so polite. I explained my issue and after reviewing the account it turned out that Fed Ex had returned our package to them as undeliverable however Fed Ex tracking showed that the package never left their facility let alone tried to deliver it.
The representative apologized for the error although it was not the fault of Summit Racing, and promptly went to work on reordering the item and again sent it out 2 day Fed Ex. This time the package was delivered as promised and in excellent shape.
The only bad experience with the ordering process was the fact that I had to pay the shipping charge again. THIS WAS NOT THE FAULT OF SUMMIT RACING and the blame is solely on Fed Ex themselves. They are the ones who should be refunding the first shipping fee as they never processed the delivery but turned around and marked it as undeliverable and sent it back to Summit Racing.
The entire phone call took less than 10 minutes and in the end we received our part as promised by this wonderful young lady.

Sales person that hang up on you or are unfriendly and ignorant.
Not willing to help. Dont seem to earn Business

Back ordered parts and slow refund problems I paid with pay pal and now I am waiting for a check in the mail to be refunded stay away

I ordered a ecm before Thanksgiving in 2020 and it is March 29 21 still no item and can not get a hold of anybody for an update won't answer phone or messenger no live chat no message BEWARE!

Several yrs ago I purchased a wilwood drum to disk conversion kit through summit racing for my 1966 F100 2 wheel drive pickup with a Ford 9-inch rear end. I was on the phone with the salesman from summit for a good 45-90 minutes where he kept putting me on hold calling wilwood brakes to confirm the part that I needed. I wanted drum to disc matching disc brakes on all four of my truck wheels. The next year I called in to purchase the front drum to disc conversion kit where I was informed that they do not sell or make a kit for my truck / model. I ended up doing some research which The summit racing tech should have done for me being I was on hold so many times for so long and after my research I found master power MP made a bolt on kit for my truck. Ifinally got around to installing the front drum to disc Master power drum to disc conversion kit. It was a sweet bolt-on system it is worth every penny! I got around to finally trying install the rear wilwood under disc conversion kit where I come to find out it's the wrong offset! So I was hoping to just exchange the brand new kit (still in the box in a brand new packaging open one time) and I was informed by summit and wilood that they would not help me because it was too old and it was no longer in their system, yet the kit was still in the packaging and all I wanted to do was exchange it for the one that would work for me. They pretty much both told me to take a flying leap and would not stand behind their own product. Summit racing offered me a little bit of a discount if I would have purchased the kit that I needed LOL unbelievable

Always ship real fast. Overnight cutoff time is late in the day. Customer service is great too. Thanks

Ordered cam and lifters was told they are on shelf week later no cam called said 2 more weeks! Never will I buy from yall again

I bought parts from, Summit Racing and they gave me refund and treated me right! I'm happy with, Summit Racing and will continue to do business with, Summit Racing, James Pepper

Nobody take phone. Mail response take weeks. Promise promise and do nothing. Better order chinese this people can be trust.

Clutch went out in my 07 rx-8. I called ACT to purchase a clutch and they advised me to purchase from Summit as they were cheaper than buying from ACT directly. I thanked them, and then called Summit Racing. After speaking to their salesman James, he informed me not only did they have the part in stock, but if I placed the order before 10 pm that my order would be shipped that day. I went online later that night to purchase it, WHICH ALSO SAID IT WAS IN STOCK, and would take 3-5 business days to ship. I placed the order, 5 days later, no email ever received, I checked my order status to see where it was at. It still said estimated shipping 3-5 days. I contacted customer service, and after 15 minutes was told that it wouldn't be expected to ship until the week of Feb 5th. Even tho I placed the order Dec 26th. I was stuck out of state, missed christmas and new years with my family, and summit does not care about their customer. They told me they would cancel the order and I would receive my refund in 3-5 days. 4 days later I checked on where my refund was, and they told me I needed to WAIT FOR ACT TO CANCEL THE ORDER. Summit stated if ACT doesn't cancel the order, then I would have to pay full price, wait until the part ships, then return it myself because, "We'd have to eat the money if they shipped it to us" quote from Customer service manager Zak. This company would rather the customer get bent over and rammed from behind then to give you your product or your money. I have never ordered a part from here, and never will again, and will continue to advise others to avoid this company.

You can't log in... to see your account every time there is always something that take all your time like this 100 words

3rd of April 2023 I placed and paid the order # *******.
5th of April 2023 the order was canceled.
6th of April 2023 the person signed the letter as Winston informed me that my bank denied to accept the return of the money and Winston has to send me the check.
I check with my bank. It informed me that there were now attempts to return the money.
6th of April 2023 I asked Winston to send proves: copies of attempts to send me money back, the tracking number of parcel with check, the date and number of check that was "sent to me".
Winston refused to give these information.
I decided that no check was sent to me (till now 14th of April no check arrived) and insisted on return of money.
7th of April 2023 Winston informed me that on 6th of April instead of check the money were transferred to the card from which the order was paid.
I waited one week, and because I didn't receive the money back:
13th of April 2023 asked Winston to send bank's confirmation that on 6th of April money were paid to the card.
Winston again refused.

Might have to tweak the colors. (pearls) lime green is Yellow.
Ask for refund on the green tint. Expand the lime green Toyota to see the tint green.

In these trying times Summit Racing has excelled. Great shipping options. Good follow through awesome

There delivery is horrible. Then after you 45 min to talk to someone they hang up on you. Hello jegs