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Super.com has a consumer rating of 3.7 stars from 2,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 7th among Plane Tickets sites.
This company responds to reviews on average within 2 days
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
This was my first time booking through Super.com. If I'm being honest, I'd never heard of it previously; but I ended up highly satisfied with the results and have already recommended to several friends. The reservation went seamlessly, and the deal I got was incredible!
Shopped around to find best price for hotel in Barcelona I liked. I came across Super.com and compared price of hotel of my choice with another 3 sites. Super.com price for the same type of room was the best. I was initially a bit worried if it's not a scam, but all went well!
We missed our flights coming home from Central America. It was beyond our control, and very expensive. We had to stay over to catch new flights the next day. We found a hotel on line. It quoted a room with an acceptable price, but when we went to book, the taxes and fees were added on and it was then unaffordable. My husband was discouraged and talked about sleeping at the airport.
I went to super.com found the same hotel, the same room, only even cheaper than the original amount. I booked the room.
It was so easy, we were skeptical, almost expecting it to be a scam, but 20 minutes later we were checked in without problem. We had a great stay, in a great place for $70 cheaper than the original quote.
We were very pleasantly surprised.
I was very happy with the price I was offered I ended up booking two nights I received an email for the first night but not the second but was able to print both from your site
Very good price
My family and I were skeptical because the deal was too good to be true, but we were pleasantly surprised! The hotel was beautiful, the deal was beautiful, and we were given a discount code on top of that. It was awesome, will definitely be checking this out for future traveling.
On the same day super.com got me a hotel room for a lower rate than I could get from the hotel as a member of their rewards program! The service is easy to use and I received the discount without having to join anything.
First time user of the website and all the information was clearly provided and ease of completing the booking and payment. We hope that the Hotel room and amenities are as advertised when we go to stay. Thank you. R.
Ok sufficient procedures were taken care of. Satisfied. That's it.
Great easy and cheaper than others but haven't used the hotel yet to comment further
Cheapest overall
Had never heard of super.com but my husband told me about it. We got a fab deal on a great stay in Torremolinos and was kept informed at every point. Will use them again for sure! Thanks Super.com!
Made reservation through Super.com called hotel 6 day prior to arrival hotel did not have confirmation number given to us by Super.com hotel. Called Super.com they didn't help us and disconnected call. Called back to speak with a supervisor 3 more times but they must had blocked my number could not get through to speak with someone. Called credit card company to cancel will be getting that money back. Super. Comm scam sight even hard to understand people we spoke to on first call.
Don't trust these guys. Shady at best. Believe me you are better off paying full price. Booked through super.com and checked into our "overbooked" hotel. The hotel was willing to reimburse us but because we booked through super the hotel would need to credit them and then super could turn around and credit us. Super wasn't interested in this effort. The chat was a dead end and after calling and being on hold for 37 minutes I talked to someone and then was hung up on. The hotel was kind enough to call super but again super was not willing to help. Don't use these guys!
Hi Janna,
Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth.
We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
We appreciate your cooperation and look forward to assisting you.
The river and Mountain View was wonderful. The beds were comfortable. The rooms were clean and the kitchenette came in handy. The service was quick. We will stay again. Jamie H
Confirmation Number: B_*******
Paid a lot of money to the super.com, arrived to the hotel, spent 3 hours on check in as the hotel didn't get the confirmation and any proof of the full prepayment. My ticket has been forwarded to the "urgent team" that seems not as urgent as it is supposed to be.
After 3 hours of waiting got a reply from "urgent team" who told me that upon checking and verifying all the information they discovered that there's a hotel mapping issue with my booking and my reservation was confirmed at the 3-stars apart hotel instead of 5-stars superb luxury hotel that I booked. The only solution that I could get from them is a payment refund and a booking cancellation. This website took 3 hours from my life and ruined my holiday.
If you don't want to ruin your holiday choose the websites for hotels booking more carefully.
I attached the fotos what they really booked for me
Hi Alexander,
Thank you for bringing this to our attention. We want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by issuing you a full refund back to your account and sending you a credit available for your use.
The full refund was already processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.
We apologize for any inconvenience you may have experienced, and we appreciate your understanding in this matter.
User experience was great on super.com It was my first time using this platform and I found it very user friendly, and the rate as the specific hotel I booked was nearly 40% cheaper than the next cheapest online platform.
I found a very serious web page that are very responsible with reservations, I was with doubts but my reservation at the hotel was awesome! Very, very good deal, not a scam, no hidden fees
Ok my room was very clean i slept good everything thing was a100 i enjoyed my stay thank you i recommend my friends and family to visit when they need a room
I had a nice experience the desk worker was very helpful and nice and fast i will recommend my people to visit it also was nice and clean i will be back thank you
Be careful - Super.com have a no refund cancellation or change policy - I booked and paid for and international Hotel months in advance but our flights have just been changed - so tried to change our booking date and contacted the hotel as soon as I found out which is 1+ month prior to arriving and they said I first needed confirmation from Super.com - -(see photo) contacted Super com and they just said - sorry nothing we can do. Ok - valuable lesson - yep my mistake but I'll never use them again. Customer service and business model borders on being a scam.
Hi Tony,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We are sorry that you had trouble with the dates of your reservation. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. It's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
I WILL NEVER DO BUSINESS WITH THIS SHAM COMPANY AGAIN! I BOOKED WITH THEM FOR A THE UPCOMING MEMORIAL DAY WEEKEND IN KEY LARGO. I GOT A CONFIRMATION AND VOUCHER ASSURING ME THAT EVERYTHING WAS BOOKED AND ALL I HAD TO DO IS SHOW UP AND SHOW THEM MY VOUCHER. I TRIED CONTACTING THE HOTEL ABOUT A SPECIAL REQUEST AND THEY HAD NO INDICATION I HAD A ROOM RESERVED. I SPENT THE NEXT THREE DAYS GOING BACK AND FORTH BETWEEN SUPER.COM AND THE RESORT WITH NO RESOLUTION. SUPER.COM KEPT TELLING ME THEY WERE HAVING TROUBLE CONTACTING THEIR "TRAVEL PARTNER" TO GET THE HOTEL CONFIRMATION NUMBER. IT'S NOW AFTER 10 PM MY TIME AND I JUST HUNG UP WITH SUPER.COM WHO NOW TELLS ME THERE ARE NO ROOMS LEFT AT THE HOTEL. THREE DAYS AGO, I COULD'VE BOOKED THROUGH A REPUTABLE COMPANY OR DIRECTLY WITH THE HOTEL AND AVOIDED THIS, BUT SUPER.COM STRUNG ME ALONG AND NOW THE ENTIRE RESORT IS COMPLETELY SOLD OUT AND I HAVE TO FIGURE OUT WHERE I'M GOING TO STAY SO I DON'T HAVE TO SLEEP IN MY RENTAL CAR. THEY APOLOGIZED FOR THE "INCONVENIENCE" AND I TOLD THEM THAT WAS A SERIOUS UNDERSTATEMENT FOR THE POSITION THEY'VE PUT ME IN, AND IF I WANTED TO LET THEM WASTE MORE OF MY TIME, I WOULD LITIGATE, BECAUSE NOWHERE IN THEIR TERMS AND CONDITIONS DOES IT INDICATE MY CONFIRMED BOOKING MAY NOT ACTUALLY BE RESERVED.
Products used:
N/A. This is their travel division, so the reservation is the product.
Hi Maria,
Thank you for bringing this to our attention. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused.
In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
Our Support team was able to address and resolve the issue. Please note that a full refund was processed back to your account, and it usually takes 3 - 5 business days to reflect. Processing times depend exclusively on the bank; therefore, you must reach out to them for an exact timeframe.
We trust this explanation provides clarity on the matter.
We found this app casually, we wanted ti stay longer in a hotel and and everywhere was so much money. So we booked another night thru Super.com for an incredible price... now every single booking, event the last minute, we do it thru this page
So easy to use, don't have to have an account. You can register as a guest. So many night I paid full price for rooms. Super.com can save you money on many other things, you should check it out.
We booked one week in advance a 5 star hotel (Hyatt Regency Grand Reserve) in Puerto Rico for a very reasonable price. We booked a King bed with a garden view, but upon arrival got a little downgraded king-bed room. After showing at the reception what kind of room we booked, they had no problem changing it for us a few moments later.
Long story short, we got a very good deal, but also because the hotel staff was very nice and helpful.
Also, we weren't charged anything extra upon arrival.
Like I said, best price for my needs. Have been using Super.com for over 6 months now.
I tried booking a hotel room in Vegas. It would let me checkout with a certain price, but then in the end say "Booking incomplete due to sold out room price". I have everything saved so the time during checkout is less than 2 minutes. I tried several times, which is my fault because I continued to have faith it would go through. However when I looked at my card I had 4 charges for those different amounts during checkout. I called and they informed me it is just a hold but it will be released in a few business days.
Hi Kayle,
Thank you for bringing this to our attention. Our system updates in real-time, and sometimes, due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking.
If the rates are sold out, we recommend exploring alternative dates for your stay or considering nearby hotels with available rates but please note that the hotel rates we sell are dynamic, which means that they are always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
In instances where the booking doesn't successfully go through, no charges are incurred. Instead, an authorization hold or pre-authorization is initiated, reflecting as pending in your bank transactions. This service is facilitated by your card provider, where they temporarily reserve the approved amount, thereby reducing the available funds until the merchant completes the transaction. Since your desired purchase was unavailable and the booking didn't proceed, Super Travel has not executed any charges, and your card processor will release the hold accordingly.
The duration for this release varies based on whether you used a debit or credit card and is subject to the issuing bank's policy.
We trust this explanation provides clarity on the matter.
If I could give this company zero stars I would. Everything starts out nice you build up a nice credit line then even though you pay on time they keep cutting the amount in half. You will get hung out to dry by them eventually and it always comes when you most need it. They do nothing to help you and an Indian u can't understand is customer service. Cheap piece of $#*! company out to scam people. $#*! em I hope their building burns down with the owner inside it
Hi Joe,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
We want to bring to your attention that you can use advance twice per month and Cash Advance will increase over time based on account history! So next time, after successful repayment, Cash Advance should increase!
Since we're unable to locate your account based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
We appreciate your cooperation and look forward to assisting you.
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Hi Gary,
Thank you for sharing your recent experience with our Support team. Your feedback is invaluable to us, as it guides our continual improvement and growth. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We'd like to provide you with some insight into the booking process with hotels. It's common practice for many hotels to process third-party bookings closer to the check-in date. Consequently, they may not be able to provide their internal reservation number at this time.
In addition to the reference code B_xxxxxxx that you received when making the reservation, the hotel will be able to furnish you with their Hotel Confirmation Number (HCN) as the arrival date approaches.
It's important to understand that as a third-party platform, we have limited control over the hotel's internal processes. Some properties only reveal reservation details internally as the check-in date nears, while others have immediate access to this information once the reservation is completed.
We've checked our records and see that your reservation is already canceled last May 05,2024 within the refundable period. It usually takes 3-5 business days to be processed. Processing times depend exclusively on the bank, therefore you must reach out to them for an exact timeframe.
We trust this clarifies matters for you.