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Super.com has a consumer rating of 3.7 stars from 2,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 7th among Plane Tickets sites.
This company responds to reviews on average within 2 days
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
I booked a room and immediately noticed a typo on the confirmation. I called the hotel and they said they would gladly fix the issue if super.com contacted them. Super.com refused to do so. When dealing with them on their chat they (melodyn) just kept sending the same template message over and over. I will never use this company again and will tell everyone I know about the horrible customer service
Tip for consumers:
Never use super.com
Products used:
Didn’t use the hotel reservation at all since super.com wouldn’t fix the typo even though the hotel said it wasn’t an issue to change
Super.com was great. It was fast and easy. Most of all it beat all the other hotel web sites for price. I love it.
Very easy to book and lowest price. I will use this website again. There is a lot of hotel range and the prices are the lowest.
Quick and easy with great options.
Definitely will book with you again.
I booked a room and it said free cancellation. When I found out that I can't go I can't cancel and still have to pay for the room. God forbid I haven't got any of the reasons that you are allowed to cancel but really it's just a con, dupe, very misleading. Definitely won't be booking with them again. Wouldn't even give one star
Hi Claire,
Thank you for bringing this to our attention. Regarding your booking, you have booked this with flexible rate, which means that you are entitled to a full refund if you cancel within the grace period. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable.
I reviewed your booking and noticed that you purchased Enhanced Refund for your booking. This means that there is a refund application in that was attached to your booking confirmation email which you can follow to get a refund for your booking.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Full transparency, I was directed to Super.com through Trivago and Trivago may assist me with a refund. However, this doesn't diminish the fact that their customer service simply told me, "sorry we can't issue a refund for quality issues, it is best to speak to the hotel management about it"!?!? The story: Super.com had a Motel 6 listed which was $10 per night less than any other site on Trivago so I clicked on Super.com and paid for the reservation in advance to save the money. They sent me the confirmation, all good. A few days later when I arrived at the hotel, IT WAS NOT A MOTEL 6!? It was a drug den, fleabag Budget Inn(sorry Budget in Cocoa, FL but it's true). It was both scary and disgusting. I went inside and asked about Motel 6 and the person at the desk said, they bought it from Motel 6 over 3 years ago. I contacted Super.com and... That is what they told me. They wouldn't even address the issue that they booked me at a nonexistent Motel 6. Avoid Super.com or this could happen to you. Can't trust that the actual hotel is still there...
Products used:
I had to crash in a friend's hotel as everything else was sold out. It was inconvenient and an imposition for my friend.
Hi Sean,
Thank you for bringing this to our attention. We're sorry to hear that the accommodation did not meet your expectations due to bad condition of the hotel.
Please understand that, as a third-party booking service, hotel standards, amenities, staff and other guests' behaviour are beyond our control. However, we recognize their importance.
For swift resolution, direct communication with hotel management is recommended. They can best address concerns and enhance your stay.
If the accommodation refers you to us, exceptions to policy may apply, so please obtain written confirmation of the agreement for our Support team.
We trust this clarifies matters for you.
Simple transaction. Just like i like. I found the perfect hotel and booked it!
Price and availability
The price was great! I have been looking at this hotel for a while and you offered the best price. I even did a search to see if Super.com was legit and found it to be according to the reviews. As long as things go well going forward, I am sold.
Wonderful experience.
""BEST IN BUSINESS"
Wonderful experience.
""BEST IN BUSINESS"
Wonderful experience.
""BEST IN BUSINESS"
Very good.
It was simple clean straightforward I didn't have any issue with the site or my bookings.
Excellent booking experience easy and best pricing matched and confirmed by kayak long term membership is always a pleasure with cash back incentives you can't go wrong.
The Super.com website is very easy to use. The hotel prices are very competitive.
Online research showed that the hotel prices were very reasonable
Best rate and was able to cancel and upgrade to a suite very easily
It was such an easy experience to book my room and check in. I loved the way the system recognized my iPhone calendar and then sent me a text. It was great, I'm definitely going to use Super again.
I highly recommend this service, great prices and overall awesome service and experience.
Looking for hotel found good price using Super.com Check out the site.
I book two hotel rooms and it was an easy experience saved $10.00
Recommend by a friend!
Requested a refund...due to an honest mistake. Made a rectification reservation via super... but no refund on original booking
No communication back from them
It was cheap... but wont be using again
Hi Mahesh,
Thank you for bringing this to our attention. We are sorry that you had trouble with the cancellation of your stay. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.
They get you to book by quoting lower rates than many other sites but leave off service charges and taxes that reputable sites include in the price you pay.
Best to book directly with the hotel or through an honest site like Booking.com
Tip for consumers:
SENT AN EMAIL COMPLAINT AND THE REPLY WAS FROM A CHATBOT I THINK !
Products used:
HOTEL BOOKED
Great breakfast, super food, very friendly staff. Nice room with a full sized fridge. Nice pool. Already planning a return stay!
I compared several sites and super.com offered the lowest price! I was a bit scared about having to "unblock" the offer with a whatsapp code, but it went smoothly. Now I only expect that the hotel will be as described.
Expdq5xbpbm confirmation code
Confirmation number B_*******
Attention scam! I had booked for 3 nights at San Diego orange cottage tree and the host Carlos never sent us the check-in informations! I call him and he told us that the reservation had not been finalized! But I had a confirmed and paid reservation through the Super.com portal. So I call them and they assured the reservation is confirmed and I can check in! Carlos the host at the end told me that he will send the check-in instructions via email which will never arrive so I can't access the bungalow! Super.com does nothing to help me. They just write me after 2 hours that I can do the checkin because is confirmed but they also told me that they can't contact the host… crazy! So I had to find another accommodation at 1 in the morning! I asked for a refund for the reservation and they replied since it was a non-refundable reservation it was not possible! Truly? Are they joking or are they all scammers? I was unable to use the accommodation because Carlos (Oramge tree cottage) was unavailable for check-in! Two cheats in one! Stay away from this portal and place!
Hi Al,
Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We want to acknowledge that, as a third-party booking site, unforeseen incidents in the travel industry may occur beyond our control. Despite these challenges, our dedicated Support team was able to address and resolve the issue by having the payment settled with the property.
We also want to bring to your attention that the property has confirmed with us that there was no problem with your booking as the payment has been settled. They informed us that you refused to pay the mandatory hotel fees that is why they were unable to check you in.
It's important to mention that hotels commonly implement a security deposit as a standard procedure. This is merely a temporary hold on your credit card, contingent on a property inspection. The hold is lifted if no incidental purchases (room service, mini bar, Wi-Fi, etc.) or damages are identified. We appreciate your understanding of this industry-standard practice.
Please also note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Thus, we are not able to provide a refund for this booking.
We trust this explanation brings clarity to the matter.
I've got the vaucher after payment that I need to pay additional resort fee of $2,146.16 for the stay and the amount of the charge is subject to change. It never stated in the booking information. Customer service didn't help.
Hi Mikhail,
Thank you for bringing this to our attention. We understand that encountering unexpected fees can be surprising. It's important to note that hotels often have standard practices of charging a mandatory deposit and/or resort fees directly to guests.
Please note that the listing did include the room rate and hotel fees in their listing. Super Travel displays the room rate and then the additional hotel fees are in the hotel's terms and conditions section, both pre-booking and in the customer's voucher post-booking and payment receipt. This is separate because they are not charged by Super Travel but rather mandatory payments to be made directly to the property and at their sole discretion.
We hope this clarification addresses any doubts or concerns you may have had.
Hotel was a great choice! Booking was easy, hotel was clean, updated and in a central location to everything we came to town to do. Highly recommend and would book through Super.com again.
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Hi Justin,
Thank you for bringing this to our attention. We completely understand how important it is for every aspect of your travel to align perfectly with your plans. It's worth noting that once a reservation is made through us, we are unable to modify the dates, as these are set based on your initial search criteria.
If your first-choice dates are unavailable, our system helpfully suggests the nearest available alternatives. To ensure a smooth travel experience, please take a moment to verify all your booking details, including dates, location, and price, before finalization. It's also beneficial to review our cancellation policy, so you're well-informed about your options if changes are needed.
We hope we have clarified your doubts and concerns.