Super.com

Tried to cancel a reservation cause an emergency but got hung up by a very rude woman, don't book to their website

Did extensive search. Found the price on Super.com is better than other booking sites. 1st time to use this web site and worked out great.

Easiest booking site, literally 3 minutes from start to finish. I found my booking site. 100% recommended.

I love the service. I will definitely book again! It was easy and fast to book and I saved over $70 bucks!

Easy website good choice of rooms and of course excellent price.Good communication through WhatsApp and email.

On 11/7/2021 I unknowingly booked a room at DisneyWorld's Swan Hotel through Snap Travel. I thought I was speaking to the hotel itself--the messaging on Google was confusing. My bad, but boy did I pay the price. At 5:30 pm EST on Nov. 7, I booked five nights (2/18-2/23/2021) at the hotel for $393/per night. When the reservation agent was confirming the reservation, I realized that she had mistakenly booked only four nights. She put me on hold for three-four minutes to rebook the extra night, and when she returned she told me that the price had jumped in that period to $487 per night. When I asked her to honor her original price--after all, this was her mistake--she said she couldn't. When I called Snap Travel to complain about this, the agent said she couldn't help and then refused four times to put me through to her manager. This took about fifteen minutes. When she finally did put me through, the manager (Michelle) was unavailable. Then ensued about 10 days of back and forth on phone and by email, with Michelle never answering the phone when I tried to return a missed call. She insisted that she couldn't refund the balance ($470). In the end she gave me a credit of $100. I have rarely waded through such a miasma of horrific service for such an unsatisfactory result. If you care at all about your money, under no circumstances entrust it to this company. To me, they are borderline fraudulent. Janice Billingsley NOTE TO WEBSITE: I'M NOT ABLE TO DOWNLOAD MY RECEIPT AT THIS TIME.

Great experience with super. Definitely recommend if you want affordable prices with this current economy.

Super.com is super because it is fast, efficient, simple and secure; I'd recommend it to friends and family

I booked my hotel stay with them I was able to get that in my budget at great price and enjoyed a wonderful stay over there

This review is not only for the Hampton by Hilton Usaquen but also Super.com and Hotelbeds. I will be posting this review under their names also.
I'm a US citizen. I travel to Colombia frequently. I recently stayed at Hampton by Hilton Usaquen Bogota. When I checked my credit card there was a $50 charge I didn't recognize. I expected additional charges because we charged meals to the room. I contacted them to ask what it was and they said it was VAT. It's a tax on Colombian citizens. My wife is Colombian but is a US resident and I showed them her green card. After arguing with them about the charge for over an hour they informed me that Hotelbeds actually charged me the VAT tax. They even sent me an invoice from Hotelbeds. I've never heard of Hotelbeds and there's no way to contact them. I booked with Super.com who apparently uses Hotelbeds as an agent. Now the whole time I'm chatting with the hotel I was also chatting with Super.com who kept insisting I contact the hotel and refused to help me. They never even mentioned Hotelbeds. Finally I got a call from Super.com and the representative had also never heard of Hotelbeds and continued to refuse a refund or help. I'm currently waiting for a super.com supervisor to contact me. But no one will take responsibility or offer a refund for an erroneous charge. I want my $50 dollars back! This review is a warning to travelers. If you use Super.com, or stay at a Hampton by Hilton you can expect to be screwed by Hotelbeds. Check your credit card, not the hotel bill or Super.com invoice because they won't show the VAT fee. Again, I have no problem with the room charge or other charges but I was taken advantage of because I'm an American with a Colombian wife. My advice is to avoid Super.com and Hampton by Hilton. I still have no idea who Hotelbeds is because you must be a business with an account with them to contact them.

I booked two rooms for two two nights in art'otel Battersea Power Station… great location … great price ….pool on the roof not to be missed

I paid at booking. The money was removed from my account. I got to the hotel only to find out they never paid the hotel.

Super.com made my hotel booking in Port Canaveral, Florida super easy. Also had the option of free cancellation up to 3 days prior.

Everything down to the special instructions was met with perfection.

Hotel staff were friendly and top notch!

Thank you!

We booked a hotel thru super.com and they never paid the hotel, so we were double-charged by the hotel.

Didn't refund a hotel reservation I had to change due to a cancelled flight. Didn't respond to chat.

They book incorrectly and will not refund $! It has been a nightmare to get my money for their mistake! Still no luck!

Totally it is a scam website. Don't waste the time on this, they will not send any confirmation number.

I was cheated out of my refund and given the run around as to the proof even though they get my business several nights bad business

I booked a room for two nights for my son's volleyball tournament. We were out of state and got to the hotel at 1:15am. They did not have our reservation. Not only that, the hotel only had availability for that night, not both nights. And I had to PAY FOR A WHOLE OTHER ROOM! King suite was only availability. Of course. I call super in the morning, and they tell me I have to send them a copy of the invoice where I paid for an additional room. Why?!? So I contact the hotel, get the invoice and send it in. A week goes by. Nothing. I contact again. They didn't get it. I send it again. Again, why is this relevant whatsoever!? I paid for a room having nothing to do with super. You messed up my reservations, I want my money back. Another week goes by. I've been told by a manager over email they have contacted the hotel to refund me. Then why did I jump though the invoice hoops?!? The hotel acted like they couldn't refund me right then. Then super says they're refunding. We are over a month from my trip, and I STILL do not have my money back. I'm filing a complaint with the better business bureau. I'd need be, I will obtain a lawyer out of principal. I'm out almost $200 and keep getting sent from hotel back to super. With the same answer. You have my money, give it back! My trip was ruined because we had nowhere to stay and slept in our car the second night. Everything was booked. It was a tournament weekend. We got a flat tire just before getting to the hotel and it was downhill from there. A mom and her 15 year old, out of state, stuck in our car for the second night of our trip, and now Super isn't refunding me. Absurd. I will NEVER use this service again. I will do whatever it takes to get this money back. Do better. How ridiculous. I've wasted so much time on this it's absolutely insane. Update, they are unable to find the reservation, just like the hotel, and acting like it's my problem. When I have the invoice. Make it make sense. I want compensated for the hours of time I have spent on this.

They messed up the dates for our reservation. There was no confirmation page nor communication that reservations couldn't be changed or refunded until I got the email where it had the wrong dates. Tried their chat function to fix it but it was very clearly ai robot and copy pasted everything. It took multiple attempts before they finally escalated me to a supervisor who said they would refund me if I got the hotel to email them a confirmation that they've canceled the reservation. I called the hotel and they were happy to help but by their policy they do not send out confirmation emails to third parties due to it being forgable and said that they only needed to call them and they would confirm the cancelation. Called back and told them this and they refused trying to say they could not make phone calls only recieve them. When I pointed out their supervisor called me I was put on hold for about the 4th time. They argued with me about the hotel's policy even though I explained to them what the manager told me. They still refused and lied straight to my face about not being able to make calls out. They tried blaming me for everything. Even though I had screenshoted proof otherwise. They are horrible in every possible way. They fringe sympathy and then stick you on hold whenever they don't want to deal with you. Not worth it. Spend the bit extra to go through a better site like the hotels actual site or experian. They are scammers through and through

I was dropping off one of my security guards and needed a place for him. The rates I got were much better than the ones I know for such hotels.

Super easy, safe, professional. The app&stuff comes to face problems with easy and accessible solutions!