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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
This is first time we have reserve hotel room and we are satisfied and also with price offer compare to others.
Now we will book always with Super!
Products used:
Reserve hotel!
Date of experience: November 30, 2023
SnapTravel have zero customers service full fraud keep bailing you until they get your credit card number and they stop answering your call.
Date of experience: June 17, 2022
Computer generated response with zero intelligence whatsoever. Every response is verbatim the exact same...
Date of experience: April 24, 2022
Hi Douglas, our team of professionals is dedicated to providing you and everyone else who visits SnapTravel with only the best there is to offer and I'm very sorry that your experience did live up to the quality that our team strives for. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread and, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case immediately and contact you directly.
First time using Super. They got me a good price for a nice hotel in NYC. Seamless at the hotel for check in too. Will use them again.
Date of experience: October 24, 2023
Needed a room last minute. With Super, I found what I needed from a large variety of rooms, paid, got my receipt and checked in with no problem.
Date of experience: October 4, 2023
Super.com is really Super. For me it is new. This is my first time to book hotel with them.
Hope i will able to write more after my stay in hotel.
Date of experience: November 5, 2023
This site ripped me off. I had to pay again at checkin and was refused a refund. I do not recommend. They do not even deserve 1 star.
Date of experience: May 8, 2023
We are truly sorry to hear about your experience. We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Have stay in Best Western Drumheller Alberta... deal with Snaptravel was $157 per night. Actual price for room in Hotel (when we check out) was $133!
Date of experience: June 21, 2021
Hi Natalia, we apologize for the inconvenience. Since we are unable to identify your booking through the information in this review, please type ‘agent’ in your chat thread, where one of our agents can assist you with your issue further. Thank you!
Saved over 20% on my hotel room using super.com. Never thought I would be getting such a nice room at such a cheap price
Date of experience: September 7, 2023
Always a bit skeptical when something I had never of before pops up, but I took a chance and it all worked well for this American in Denmark.
Date of experience: March 25, 2024
For me most important is the price for the room and from all of the other competitors Super.com has the lowest price,so i am very happy :)
* Super.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 27, 2023
Thank you for your review, Voytek. We are glad you enjoyed your experience with us. It leads us to believe you rated 2 stars by mistake.
We appreciate your business and hope to serve you again shortly.
I had my reservation booked paid months in advance for my Maui vacation. The day I'm suppose to check in I get a message from Snaptravel saying the hotel will not honor my reservation and that i must re book with someone else! They also send me a thing saying I should book with another hotel immediately and allow a few days to change the reservation! They send me this 6 hours before I'm suppose to check in. Snaptravel is the worst, book with someone else or you could be sorry. Very pissed off to say the least. Here is what they sent me:
Samantha (from Snaptravel): Hi Justin. This is Sam from Snaptravel Urgent Care Team. I've sent an email informing you of some unexpected changes made to your booking. At your earliest convenience, could you please review our note and email us back?
Samantha (from Snaptravel): Hi Justin,
Hope all is well. We are reaching out in regards to your booking at Honua Kai Resort And Spa from Aug, 7 2021- Aug, 9 2021.
We checked in on your reservation and unfortunately, the hotel will not be able to accommodate you. This is because the Hotel won't be able to honor your Reservation.
We fully understand that this is not an ideal scenario and sincerely apologize for the inconvenience. For this reason, we've already processed a full refund and added 20% of your booking value in credits to your account. Hopefully you can use these to book another hotel. We recommend booking a different property, as it can sometimes take a few days for hotel inventory issues to be fully resolved.
We wanted to notify you as soon as we received the news from the hotel. We also wanted to be as transparent as we could during this time as we know it's not a fun situation to be in.
Sorry again for the troubles, and we appreciate your cooperation throughout this matter.
Best,
The Snaptravel Team
Tip for consumers:
Don’t do it. Snaptravel is the worst
Products used:
Couldn’t use any of it
Date of experience: August 7, 2021
Hi there, thanks for reaching out to us and we’re sorry to hear about your negative experience. Unfortunately, we’re unable to identify your booking through the information provided in this review. We kindly ask that you return to your existing chat thread and type “Agent”. From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Apologies for the inconvenience.
Excellent accommodations extremely clean, breakfast is awesome, staff is great, beds are comfortable
Date of experience: January 19, 2024
I check in on line, it was easy. As soon as I got there within 5 minutes I had my key and it was less expensive.
Date of experience: February 14, 2024
Always get the best price via Super.com. Not my first and definitely not my last time booking through them.
Date of experience: December 6, 2023
I called the hotel directly and was quoted a price for the night, then went to super.com and reserved the same exact room for $30 per night less!
Date of experience: January 29, 2024
I have booked twice using this site and I have zero complaints. Lowest price and no troubles when at the hotel.
Date of experience: February 4, 2024
I paid for "Enhanced refund", but still didn't got any refund when emailed/called multiple times! This is the WORST booking system I have ever seen.
Products used:
Hotel Booking
Date of experience: May 10, 2023
Hi Gurdeep
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Do not use this site! It is a scam! You will not get your money back if you check out early even if you are very unsatisfied.
Date of experience: July 5, 2022
Hi Angela
We’re sorry that you have that perception of our service, as we can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services. Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
If you have reached an agreement with the accommodation because you decided to leave earlier, please reach out to our Support Team and provide written confirmation from the hotel management that a refund has been agreed upon. One of our 24/7 live agents will be happy to assist you. It can be done via the following mediums:
- SMS or Whatsapp: please type in “Agent” in your existing chat conversation (where you made your booking search).
- Call +1 (844) 461-2577
- Facebook Messenger
- Email: support@snaptravel.com
We were searching for hotel stay websites when super.com appeared. We were very pleased and will continue using them.
Date of experience: November 9, 2023
I received my booking confirmation quickly. I received a reminder of my hotel stay. When checking in it was quick and easy.
Date of experience: January 15, 2024
Best price on the internet. The hotel was nice and clean. Friendly staff. Easy check in.
Date of experience: May 20, 2024
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Hi There,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.