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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
Nice place, Quick check in...comfortable beds, breakfast was actually very good...would recommend to anyone traveling with pets.
Date of experience: January 26, 2024
This was a great experience. Pricing was great and booking was very simple. Got to book at suitable convenient location.
Date of experience: October 31, 2023
Easy and good to understand. Best prices among many options. If I have to choose again I will choose super.com
Date of experience: September 10, 2023
I booked a room, they don't even send the invoice with the company name, I will send a fraud and tax evasion report
Date of experience: August 5, 2021
Great accommodation, value for money and better than any other in the nearby area! Will definitely return
Date of experience: January 20, 2024
Wish I knew this site for the last 20 years booking hotels all over. Fast, easy and super cheap affordable prices!
Date of experience: January 21, 2024
User friendly! Great prices, very happy and will definitely use the site again and will recommend the site to friends and family!
Date of experience: January 4, 2024
This was my first experience reserving a hotel through Super. Everything went smoothly, and I will use them again!
Date of experience: January 16, 2024
Very straightforward to make the booking and the best price deal above the others competitors and Recommend this company.
Date of experience: October 26, 2023
Finding and booking hotel was easy. We received voucher and info via text and everything was as expected upon arrival at hotel.
Date of experience: October 2, 2023
Zero stars we marked the experience as a minus 10 not a positive 10 it was the worst experience we've ever had
Date of experience: August 15, 2023
Hi Lara,
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you.
All our contact information is available on the app and site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001209680-how-to-contact-super-travel
I purchased their $25 cancellation option and they did not honor it! I purchased a room I was not able to use!
* Super.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 3, 2023
Hi Eleanor
We are truly sorry to hear that you had trouble with your reservation.
Regarding your reservation, you purchased an extension to the non-refundable policy. Please note that in order to deviate the refundable policy of your booking, you must meet the eligibility criteria.
To gain a better understanding of the reservation policies, we kindly request you to review the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy here:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
In this case, nonetheless, our Support team reached out to the accommodation on your behalf requesting an exception and was able to secure your refund, which was issued on 08-03-2023.
Hope we were able to clarify.
This is the first time I am using Super. It is quick and it gives you the best deal! I will use Super next time for my next holidays!
Date of experience: September 6, 2023
It was so easy to book a hotel. The price for this hotel was the best. I will recommend this site to my friends.
Date of experience: September 12, 2023
It was very straightforward and easy to use! Between booking the hotel to processing everything, it was smooth and I was pleased by that
Date of experience: August 28, 2023
Super.com was very straight forward and easy to use, also saved me about $30.00, will be using again.
Date of experience: January 9, 2024
Arrived at hotel and gave my name to the receptionist, job done, simplicity, no hassles checking paperwork already organised.
Date of experience: January 1, 2024
Booked a room and room was roach infested hotel asked to contact super for a refund super said contact hotel and super charged $5 extra than Expedia
Products used:
Hotel
Date of experience: November 9, 2023
Hi Lawanda,
We're truly sorry to hear that your recent accommodation experience fell short of your expectations. We understand how important a comfortable and enjoyable stay is, and we regret any inconvenience you may have faced. We want to provide some insights into our process and how we can best assist you:
Please know that as a third-party booking service, we are not directly responsible for the standards of the hotel, the availability of amenities, or the behavior of the staff. However, we completely understand how these aspects can greatly impact your stay.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
Lastly, please know that the price on the folio is not the retail price for the customer; instead, it represents the agreement between the hotel and our travel suppliers. The hotel adds its fees, and we include a small margin to cover our operational costs. We take pride in offering some of the lowest prices available, saving you money on hotels, so you can allocate more for the rest of your trip!
For more information please check this link:
https://help.super.com/support/solutions/articles/48001209671-how-can-supertravel-offer-such-great-deals-
We hope we have clarified your doubts and concerns.
Was on a trip and decided to get a hotel. Got on line and used super.com and was very to book. What they said was the price
Date of experience: November 9, 2023
First time customer and very impressed. Lowest price I found. Will definitely book with Super.com again.
Date of experience: December 30, 2023
Saved $40-$50 in our hotel room for using Super.com. I have not heard about them but they showed up@ Kayak as the lowest price… easy & surprised!
Date of experience: December 30, 2023
I give them 5 stars the price was very reasonable and the booking was easy. Also the hotel was clean and modern and the staff was friendly
Date of experience: November 20, 2023
It was so so easy. Will definitely use it again. We decided on short notice to book and it was really really easy.
Date of experience: November 19, 2023
I was emailed with all the information i needed.
I received a reminder message a day before with all the details.
Thank you
Date of experience: November 5, 2023
Great way to find awesome hotels at great prices! Fast way to enter information and accuracy guaranteed
Date of experience: June 7, 2022
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi there, thanks for reaching out to us and we’re sorry to hear about your negative experience. Unfortunately, we’re unable to identify your booking through the information provided in this review. We kindly ask that you return to your existing chat thread and type “Agent”. From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Apologies for the inconvenience.