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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
Under no circumstances will we ever use this company again. Completely disrespectful and incompetent.
Tip for consumers:
customer service is very rude and disrespectful
Products used:
nothing they never fixed the issue
Date of experience: September 19, 2023
Looking for quick super rate hotel in a budget. Found one here. Clean comfortable and affordable. Will definitely use again!
Date of experience: August 8, 2023
Very clean quiet staff was awesome breakfast is good and overall just what I needed to get some me time
Date of experience: September 7, 2023
Saved a lot of money compare to other sights. Booking was easy and efficient. Will use again in the future.
Date of experience: August 11, 2023
Highly recommend this as an option for your traveling and booking needs. The texting-only process is a little annoying but nothing insurmountable.
Date of experience: May 15, 2023
I paid for a room at Hilton garden inn. I have a confirmation number. The hotel would not accept it Oakdale,MN
Products used:
None
Date of experience: December 5, 2023
Hey Edward,
We apologize for the trouble you faced when the hotel did not honor your reservation. Your feedback is crucial, and we are committed to ensuring our customers' satisfaction.
Please understand that, as a third-party booking site, certain incidents beyond our control may occur in the travel industry. However, we've implemented procedures to minimize such negative impacts. This matter has been escalated to our Support team, who is reaching out to the accommodation and travel partner to investigate what happened. They will follow up with you as soon as possible.
We appreciate your patience.
I accidentally schedule the day before for my booking and they wouldn't let me reschedule my booking. Never use them again
Tip for consumers:
Done use them
Products used:
None
Date of experience: May 27, 2023
Hi Nikki,
Thank you for reaching out. We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Used this website on 8/18/2022 for a hotel stay in Houston area. The website had the best rates out of all the other websites. 5star
Date of experience: August 23, 2022
I have cancer. I had booked a weekend away using this company, as it was on our vendors list, and wanted to try them out. Not 20 minutes later I got a call from my oncologist stating they had a last minute cancellation to get my surgery done the following day. I booked a weekend. In less than an hour I tried to cancel my booking but the agent wanted proof. I submitted my original doctor's note I handed to work explain my stage 2 cancer, a new note explaining my upcoming surgery for Saturday, and even forced to send a picture of myself. They wanted official documents from the surgeon, which you do not get until your day of admission at the hopsital. I have never used supertravel before and shelling out 340 dollars, is something I cannot afford to just give up. I had no choice but to pass the surgery and wait for my actual surgery date which is in June. I was so upset. It was like they didn't care at all. Now.my weekend staycation ( as i cannot travel far at the moment), is a bust. I have feelings of remorse. I'm really upset at how they treated me. I submitted actual formal Dr. notes from my oncologist but they said that was not good enough. I sent a picture of myself showing my bald head from my chemo and they still did not believe me. I sent my Last picture of my hospital band of last week showing I was in the cancer ward for my chemo and not good enough. These people truly do not care about customer care or service. I will never EVER USE THEM AGAIN. I will make sure to let everyone know from my work, FlightCentre, to take them off of our vendor list. I was told that it would be no problem to get a refund if I submit a doctor's note showing I have surgery which I did.
Date of experience: May 27, 2023
Hi Jennifer,
Thank you for writing in and we are so sorry to hear about your recent experience.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you contact our Support team so it can be escalated to Corporate.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Please allow us to assist you.
We enjoyed a lot the jacuzzi and the pool my kids vey happy and the breakfast delicious thanks you have a friendly people.
Date of experience: February 29, 2024
Charged me 251 and a friend booked a larger room within a 15 minute timeline at 144.00! No rebate offered
Products used:
Hotel
* Super.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 23, 2023
It was simple and easy.Check was really fast and ckeck went very smoothly. Great room. Will book with them again
Date of experience: September 25, 2023
Excellent Booking with Super.com.Effiecient and good choice of Hotel and Rates.Have recommended to others.Thanks
Date of experience: November 2, 2023
Very good experience with Super.com for room reservation, various options and very clear información.
Date of experience: November 3, 2023
I tried to reserve a room for October 12 while standing out in front of the hotel with the hotel desk clerk. Before finalizing my reservation, the hotel employee told me that two other people within last couple hours had reserved a room via Super.com app and the app changed their reservation to a date further out. He said I should doublecheck my date is correct so I did with him watching. It was not correct so I changed it to the 12th with him watching me do it and after hitting the button to close the deal, the confirmation arrived and the date has reverted back to the incorrect date and hotel suggested I contact customer service chat to have them edit it to correct date. I did and they refused to correct it, even after I informed them that I would be normally be willing to book an additional room tonight and keep the incorrect booking for next week but I would not be in town for that date and couldn't possibly stay at this hotel on the date THEY changed my booking back to. Despite having the hotel desk clerk as an eye witness to my correct booking info, they refused to do anything at all. I informed them that I would contact my bank and dispute the charge on the incorrect booking and never use Super.com ever again and their response was "ok thanks for reaching out to us. Hope we helped you resolve your issue." The hotel employee said I was victim number three of this bait and switch tactic. Good luck with using this site. For a couple dollars more I got the room from another booking site and next week an empty room with my name on it will go to waste unless my bank refuses to pay out on their trickery. Saving two extra dollars on the rate cost me $75 loss. Nothing you can do other than dispute it with your own bank I guess. Not sure why they call that chat department "customer service" because they provided zero service. Done.
Tip for consumers:
This is intentional apparently
Products used:
None because I can't use the room
Date of experience: October 12, 2023
Exceptional. I thought a I have the best price without any doubt. Will use again.
Date of experience: May 15, 2024
It was super quick and easy to navigate to find the best available deal! I had my booking confirmed in no time and it made my check-in SUPER fast.
Date of experience: August 27, 2023
I don't usually write reviews but this is for anyone who's curious about booking through this website. I had never used Super before and now I will never use them again. Last week I was trapped in Houston, TX. My arriving flight was late therefore I ended up missing all of the possible connections I needed. From 11pm-3am I was trying to get help from the gate to get a hotel voucher and new plane ticket. After waiting hours for a hotel voucher I decided to go ahead and book a hotel myself. I was so happy to finally find a hotel that wasn't ridiculously priced and I selected my dates and clicked find a room. Then I proceeded to go through with booking the room and after I selected non refundable (because why would I need a refund when I was 100% sure I'd be staying at this hotel). I quickly glanced at the summary, saw that the DAY was right, and clicked submit. Instantly I noticed the dates were a week in advance. I called the hotel within a minute after booking and told them the mistake I made and they said "haha yeah that's been happening all night you'll have to contact the people you booked through". So then I contacted the Super support and was basically told well it's your own fault because it clearly says non refundable. I get that they were doing their job. I really do. But it was Sunday, 3:00 in the morning, I'd been traveling all day trying to get home, I was tired, and hungry. Good customer service would have tried to help. Even Expedia has edited dates for me in the past. If this was a mistake that had been made for longer than a couple of days I would have understood being denied help in any form. But for a new customer to make a mistake and call within 15-20 minutes of booking a room and refusing to help? That loses me as a customer. I didn't want a refund I simply wanted the date edited. So I booked through EXPEDIA, got a room, and am now writing this review hoping people read it. Maybe it's because of how bad of a day I had, but I will never use or recommend Super to anyone.
Products used:
None.
Date of experience: May 23, 2023
Hi Emily,,
Thank you for reaching out. We are truly sorry that you had trouble with your reservation. Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. All reservations also would list the cancellation policy of the reservation.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Looked at a few site and went back to Super.com to book my stay a a great Place- Hyatt House Seattle Bellevue
Date of experience: October 14, 2023
I booked a flight with Snap Travel. The confirmation code is ST*******. The airline canceled the flight. It happens. I called the airline to discuss. The airline said they would happily reimburse me or get me on another flight ASAP but couldn't because everything was booked through Snap Travel. That was when this NIGHTMARE began. I contacted both Snap Travel and Booking Vault. (It appears these two companies work together to scam people and steal large sums of money from them). It took Snap Travel/Booking Vault FOREVER to get back to me. Meanwhile, the date I was supposed to fly home came and went. Finally, Snap Travel/Booking Vault got back to me with an alternative flight that LEFT ONLY A FEW HOURS AFTER THEY EMAILED ME. I obviously couldn't take that flight because I wouldn't have made it to the airport in time. I contacted them and told them this. But I got no response. (They don't reply to emails and the phones are always busy). So, I was stuck in Europe with no way to go back to the USA and had to pay for extra days' worth of hotels, food, transportation, so forth until I could finally find a way to get back home. Snap Travel/Booking Vault no longer responds to any of my emails or phone calls. All I want is a refund of the initial ticket price I paid to these Snap Travel/Booking Vault scammers. I am willing to eat the other $4,000 Snap Travel/Booking Vault cost me in added expenses and a last-minute ticket home. ABSOLUTELY HORRIBLE! Pretty sure a massive class action lawsuit is in their near future. It would be well deserved.
Tip for consumers:
Use a different site.
Products used:
Flight tickets.
Date of experience: November 2, 2021
Hi there, we are truly sorry to hear that you had trouble with your reservation.
Please connect with our flight team at BookingVault by sending an email to info@bookingvault.com. You can also call them on call 1-833-600-5830. They are best equipped to can help answer your question about your flight reservation.
I did not know Super before. Up to now is fantastic. A new review after the trip. I hope i get on a fantistic trip as the reservation.
Date of experience: January 23, 2024
My hotel reservations was prompt, and on time when I got to the hotel I surely welll use your app again and thank you once again for the savings
Date of experience: December 9, 2023
Great prices, efficient booking process, awesome savings on a top hotel. Very satisfied with my first experience; will book through SUPER again!
Date of experience: August 23, 2023
Nothing but great experience with Super.com,very accurate and easy to navigate with evrything!Extremely recommended to everyone!
Date of experience: October 16, 2023
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Hi Denise,
We are truly sorry to hear about your most recent experience with us. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
Regards