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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
Coolangatta hotel had no record of our booking lost $270. Paid again $350 for same room. Would never use them again!38LX19Z
Products used:
Booked hotel they had no record list $270
Date of experience: January 10, 2024
TBD, not sure exactly what is going on with my reservation. Please do better snap travel. Please do better
Date of experience: April 5, 2022
Hi there,
Thank you for the review!
We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Family getaway for my mums 55th birthday. Excellent accomodation in Prince William suite, the customer service is amazing. Highly recommended
Date of experience: December 5, 2023
Booked a room two weeks before traveling paid less than I expected to. No trouble at checkin or checkout. Perfect.
Date of experience: October 15, 2023
Brilliant. Just booked the best hotel in Liverpool and saved £35. Defo use these again. Excellent service
Date of experience: September 14, 2023
Great user experience. Great service. Things are clear and the site tries to get you to understand.
Date of experience: May 18, 2024
Amazing stay at Hotel Les Mars in Healdsburg. Unparalleled customer service, immaculate rooms, highly recommend!
Date of experience: July 29, 2023
Saved nearly $35 on a Hampton Inn room. The hotel couldn't match this price. I'll definitely use Super.com again.
Date of experience: August 2, 2023
I was on a last minute trip to see family. I stopped at a Holiday Inn went online to search for deals. Found one for my date, tonight through google. At the bottom of list was Snaptravel for $28 cheaper than everyone else. I clicked, comfirmed my date and payment since it was a few minutes before i would check in i made sure to confirm everything. I payed, walked into the hotel. No Reservation! Snaptravel changed the date on my booking to the following week. It is 12am, i call Snaptravel, CSR says they cant do anything but escelate it to the dept who will call me asap and we can fix it. 15min later no call. I call back a guy says, im glad you came to me because i can help. He says he will escelate it and they will text me right away and ill receive a phone call. 10min later nothing. I call back the girl says she has a record showing i was texted and they tried to call and i need to confirm my phone number again.
She then says the hotel will be able to change my date no problem, which they cannot. Then she said i should hold tight in my car and her supervisor can contact me as soon as possible in 2 to 3 hours.
It is 1:30am. I finally found an available room at a Motel6.
It was either that or sleep in my car.
Nowhere on any information input into any website would i select a date for a week later.
I looked back on all my searches and every search has the same dates.
And i still have yet to receive any info from Snaptravel
I tried to call back and the operator says my call cannot be taken at this time.
Date of experience: August 5, 2021
Hi there, thanks for reaching out to us and we’re sorry to hear about your negative experience. Unfortunately, we’re unable to identify your booking through the information provided in this review. We kindly ask that you return to your existing chat thread and type “Agent”. From there, you will be connected to one of our 24/7 live agents who would be more than happy to assist. Apologies for the inconvenience.
Never book with Super Travel. Costumer service reps are incompetent and will ring you dry for every dollar they possibly can.
Date of experience: July 8, 2023
Hey Matt,
We're sorry to hear you had trouble canceling your reservation. Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation. Unfortunately, when our Support team reached out to the accommodation, they declined your request for a refund. We are truly sorry that we were unable to get them to accept making an exception this time.
We hope we have clarified your doubts and concerns.
Scammed out of $224.03, Oct 21,2022. Paid Snaptravel (now called Supertravel) via PayPal for a stay in Columbia,SC. Arrived at the hotel, but they never received money from Snaptravel and made me pay for hotel upon arrival. Been fighting for my refund ever since. The company's agents claim they cannot help me that "you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider. We cannot access your account and any resolution must continue through your financial institution. As your bank has already withdrawn the funds from our account, we are not able to take any further action. Please get in touch with them for any updates on the status of your dispute."- agent's response. A copy paste blanket statement from Snaptravel basically saying haha we have your money and nothing you can do about it…
I keep getting the same response. When I ask for corporate address to write them formally the agent claims that is not within their ability to help. There is nothing they can do.
PayPal was my "bank". They have and will never initiate a reimbursement because Snaptravel never responds to PayPal. I've raised a case with PayPal at least 3 times and been denied each time. My bank statement reflects both charges BUT my initial payment was with PayPal to Snaptravel. My bank did no investigation since they saw different charges.
No one is helping me get proper justice!
So who has my refund and why can I not get my refund for not getting my services rendered? This is a SCAM and it seems as if I will never get proper service. Will keep publishing my complaint on every social media site allowable. This is wrong in every way! I HATE I fell for this and pray Snaptravel Supertravel whoever they change names into to avoid services…don't rob more hard working Americans for their gain!
Tip for consumers:
Avoid unless you want to lose $$
Products used:
Hotel reservation never paid by Snaptravel
Date of experience: January 5, 2023
Hi there,
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
I stay I hotels quite regularly due to work and Super Travel always provides competitive pricing and quality service.
Date of experience: April 30, 2023
Easy booking and done very quickly.
We look forward to our hotel stay
Date of experience: May 18, 2024
Untill now reservation is ood and offer was good as well, we wil follow up until we get to hotel
Date of experience: May 5, 2024
I ended up on their site because it was the best deal I could get on a hotel for a weekend getaway. It was only $30 less and it was the biggest mistake booking through them. I thought I was getting a room on the top floor based on the fact I picked the room that stated balcony. When I spoke with the hotel they said that I actually had a bottom floor room and needed to contact super to change the room. When I did they said I couldn't and needed to cancel my booking and re-book. So I tried that and had them reimburse me through their points so I could use the money right away to re-book instead of waiting 3-5 days for reimbursement. This is where things started getting bad. I was told I could only use that money on their App, after downloading the App it sends a code to your phone before you can sign in. The code never sent. I contacted support and they told me to keep trying and/or redownload the App. I did this about 20 times before I gave up. Then I reached out to get a refund in full. They told me it would be 3-5 days and not to worry. I waited a little over a week and still no refund. So I reached out again and they said sorry it didn't process and now it would be 2-3 days. After 5 days I still didn't see my refund. So I processed a claim with PayPal. Well PayPal has also been no help at all and will not push the claim in my favor without an email from them about the refund. I asked them for this email and was told they don't do things that way. Then I asked again about the refund. First I was told that they have to reach out to the hotel which could take a while, and now I have been told they can say nothing to me because I made a claim so my account was shut off. It has been 36 days and still no refund...
Products used:
Travel
Date of experience: November 1, 2023
Hi Sharin,
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. As previously communicated, you initiated a dispute with your bank, and as a consequence, it's crucial that any further communication regarding this matter is conducted through your card processor.
We apologize for the inconvenience encountered, and we've made sure that our dedicated Chargeback team is well-informed about your case as you seek a resolution. However, it's important to note that the mediation process must be exclusively handled through the dispute you initiated with your bank.
We hope this explanation provides clarity on the situation, and we appreciate your understanding.
I made 3 reservations for 3 days a piece through super.com, I thought the cheaper price was nice and it was a deal to book 3 days at a time so I booked it for the better deal, when we got to the hotel it was nice at first, due to the high demand of the area it was the only thing available I could find that was relatively less expensive. My husband was the one staying there, he noticed some chipring and there were crickets/bugs in my husband's hotel bathroom drain, due to his limited mobility he had a handicap accessible room. The hotel tried to move him but due to the unavailable of more handicap accessible rooms or first floor rooms he couldn't move up any flight of stairs. We told the hotel about this and they said they couldn't return our money because we booked through a 3rd party OTA(online travel agency) and to call them. I called them and they gave me the run around. Now I'm out almost $600.3 stays 1) 8/19-8/22 paid $184.96 2) 8/22-8/25 paid $ 184.95,3) 8/25-8/28 paid $195.93. When I contacted super.com through their chat app, they were very towards me, and told me I had to get my money back from the hotel, the hotel said they can't refund me because I didn't purchase through them, when I told super.com about it they brushed me off and told me that they can't refund me, I paid almost $600 for a hotel room that was disgusting and full of bugs. Not to mention the person whom helped me through chat was very rude and kayak should be ashamed of promoting them, been fighting for my money back for over a month. The hotel I booked through them was the only hotel available in the area so had no choice to use them.
Tip for consumers:
Absolutely The worst place ive ever had to contact. never again will i use super.com
Date of experience: September 27, 2023
Hi Kimberly,
Thank you for reaching out to us about your reservations.
We're sorry to hear that the accommodation did not meet your expectations. Because we're a 3rd party booking service, the standards of the hotel and the availability of their amenities are out of our control. In cases like this, we have found that it is most effective to take concerns directly to the hotel management. If something goes amiss during your stay, please let the hotel know directly. It’s their role to make you as comfortable as possible!
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
B_*******. They don't actually get any hotel reservations, they only pretend too. Go ahead and try it, they'll charge your credit card and then they'll either cancel it before you show up at the hotel (and they'll blame the hotel), or they'll let you arrive at the hotel which of course will explain to you that there actually isn't any reservation. THEN they'll give you some money in "Credits" to use towards a future reservation. That's also a fraud. I fell for it and I booked another hotel after they cancelled my first hotel, using $20 bucks in "Credits"+ $406.65 in real money on my credit card. I got wise and called the 2nd hotel and guess what, they had no record of my reservation cause there WASN'T ANY RESERVATION. So I cancelled it on Snaptravel and I received an email stating my credit card would be refunded. But there was no refund. I complained to them via text chat, because of course they're ppl are located offshore so they'll steer you to the text chat, which must be cheaper than phone calls. Go ahead and call that number, and get a real person on the line, you'll know right away where they are, it's a big country in the south pacific and their English is a little different. They told me I couldn't get a refund because I used their credits when I booked the 2nd reservation. Problem is that NO hotel actually works with them. I called so many darn hotels in Orlando today and sure enough not one of them works with Snaptravel. They all have contracts with Expedia, Priceline etc etc. l but not with Snaptravel. Snaptravel credits are worthless, and designed only to be used as a reason to deny you a refund after you re-book a hotel. Genius huh? Eventually a federal prosecutor or a state DA will notice and they will be shut down.
Tip for consumers:
Stay away from Snaptravel it's a fraud
Products used:
None, they're a fraud and a criminal enterprise with no real product.
Date of experience: July 2, 2021
Hi David,
We’re sorry that you have that perception about our service, nonetheless we want to clarify why you were refunded in credits.
When you cancelled your first reservation, booked on 01 Jul 2021, you had chosen the option to receive the refund in credits instead of cash, so that is why the refund was issued in this matter. Then, you have used those credits to make a second booking, the same day. When you, then, also cancelled that second reservation, the payment method, which was credits, were refunded back to your account. We understand that you might have intended to do otherwise.
We have now removed the credits and refunded via Paypal.
We look forward to having the chance to serve you in the future.
Quick and easy, get 10% if you refer a friend. Great prices and can cancel for small fee.
Date of experience: March 24, 2024
Quick and easy, great prices. Was able to enter details and it provided me options. Cancellation available for small extra charge.
Date of experience: March 24, 2024
They have the worst customer support. If you have a problem, on SITE (hotel) you can get a lot of problems
Becasue customer support are slow and they never answer the phone or dont understand you. They even JOKE WITH YOU and they say is nothing they can do. FEW monhts ago I HAVE A PROBLEMS in hone HOTEL and they just put me to wait hours and hours. After 5 hours i was able to check in in the hotel and they giveme a 80$ usd credit to use in their site but guess what? I am not able to use those CREDITS months after that i stil cannot use a single penny for that credit and when i call to customer support they say is nothing they can do bcz those credit are only accepted in certain hotels WORLDWIDE but they dont know wich hotels are that... that i need to test it all? Wtf NEVER NEVER TRUSTHEM
Date of experience: July 1, 2022
Hi Duncan,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
Please note that if you're unable to use your credits, it might be due to one of these reasons:
- Credits will only show if your search is in the same currency as the credits in your account
- Some bookings are ineligible for credit redemption due to their amazingly low price
As we cannot identify your booking through this review we ask that, if you continue to have trouble using your credits, please type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
I book hotel and i pay for cancelletion
I can t go for,when i try cancel my room….if dont want
Never again SUPER.COM
Date of experience: September 26, 2023
Hi Aline,
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions. Please note that the additional fee paid for this policy extension is non-refundable.
When booking a flexible rate, you are entitled to a full refund if you cancel within the grace period. On the other hand, the Non-refundable rate offers a discounted price in exchange for a stricter cancellation policy. When you choose to enhance this cancellation policy for added flexibility, the upgrade cost is understandably non-refundable.
For a comprehensive understanding of our reservation policies, we recommend reviewing the Terms & Conditions on our website. You can find more information about the Enhanced Refund policy by visiting the following links:
https://help.super.com/support/solutions/articles/48001229701-what-is-enhanced-refund-
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Scam scam scam scam scam scam s an d
Scam scam scam scam
Horrible outta the county
Have family in the states to work together to steal ya money
Date of experience: April 2, 2023
Hi David, thank you for reaching out.
We are truly sorry to hear about your experience and about your perception on our service. We can assure you that we are a legitimate company. We've been featured in the New York Times, SmarterTravel, Conde Nast Traveler, and dozens of other press outlets.
Our hotel rooms are sourced from different partners to get you the best rates, and what makes us special is our access to exclusive deals which are only available through direct messaging.
This is just to explain that we definitely not trying to mislead anyone and we are truly sorry that it has caused you this inconvenience. It is just that, unfortunately, incidents that might occur in the travel industry, that as a third-party we cannot control.
For more information about SuperTravel, please visit our website! http://www.super.com
As we cannot identify your booking through this review we ask that you reach out to our Support team.
One of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Very easy booking. No hassle. Been online with tons of other searches and this site was the BEST BY FAR!
Date of experience: October 15, 2023
Paid for a room through them but when I got to the hotel I was not in their system having a reservation and they were all booked out and so when I went through customer to get a refund they said I needed tosend them an invoice from the hotel but of course I never got one cause I was never in their system but I sent a statement from my PayPal showing I did pay them for the room hoping that woukd be good enough but then I received an email saying my ticket had been resolved and closed but they never gave me answer or refunded me, basically just trying to get rid of me. I started a 2nd ticket with customer support and explained what just happened and this time wanted a written letter from the hotel which by this time it's the next day and whatever clerk was there late at night when I got there wouldn't be there and the hotel itself had no documentation I was even there since I was never in there system and plus to spend my while Dat traveling back to this hotel was just ridiculous and 9nce I explained this my ticket was again magically closed and resolved and they obviously have no intent on refunding me for their mistake or even telling me directly instead they send an email saying it's closed and resolved with no closure and your left wondering what the heck is happening. Ill never use them again and they still owe me my refund
Date of experience: August 27, 2023
Hi Zachory,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter will be resolved by our urgent care team and they will follow up with you at the earliest.
Regards
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi Sue,
Thank you for reaching out and sharing your experience regarding your reservation. Before we proceed with assistance, could you kindly verify the accuracy of the reservation ID you provided? It appears that the ID does not match the information in our system.
To provide you with more effective assistance, kindly send us your information via email at corporate@super.com. A representative will contact you at the earliest opportunity. We appreciate your understanding and eagerly anticipate the opportunity to address and resolve this matter for you.
Thank you for your cooperation!