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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
My experience was fast and easy to navigate! Very happy
Date of experience: April 24, 2024
My experience using this site for reservations has been good so far.
I saw a great price for the room I needed.
Date of experience: April 24, 2024
No issues so far, seamless experience. Will use again, very price competitive
Competitive Price
Date of experience: April 24, 2024
Lovely clean room, helpful staff. Very comfortable bed and pillows Would like to stay again!
This is the booking service the Riverside Inn uses
Date of experience: April 24, 2024
Unclear on whether my special request will be acknowledged, but booking was easy.
Date of experience: April 24, 2024
We were visiting SF for a concert and booked our hotel with super, we decided to add the VIP package which let us upgrade our room with no added fees
Date of experience: October 21, 2023
I used this website for a recent trip and saved over $300. I didn't have any issues.
Date of experience: January 16, 2024
Best website to book off of, booked twice so far and will definitely book with super again
Date of experience: January 13, 2024
Quick and easy experience with lots of options and good savings in comparison to other sites
Date of experience: March 5, 2024
Use super.com. Always the best prices always offer the best deals and prices on the market
Date of experience: April 21, 2024
Site was easy to use and gave me a great rate! Will use again if available.
Date of experience: March 2, 2024
I found this reservation very easy and fast. I hope to find My room as specified
Date of experience: February 29, 2024
Best value I could find by far and have made the app my first to go to.
Date of experience: August 9, 2023
Everything was great. Check in was easy. Definitely recommend Super.com
Date of experience: April 18, 2024
I booked this reservation, and the issue I had was that although the description says 2 double beds, they booked one. I called in December 28,2021 and this was allegedly resolved by the escalation team. This Monday, January 24,2022 I called the hotel to make sure my booking was ok. They said Snap had cancelled the double room on January 5, and changed it to only a king. I called multiple times for two days. Now I get a ridiculous email that is talking about a Ling room. They will not speak to you on the phone to resolve the issue. They said they called, but my phone has not rung! Customer barely understands English. They read from a script. And you will never get a resolution. DO NOT USE SNAP TRAVEL. THIS IS A SCAM AND A FRAUD!
Here is the email from Dec 28,2021 below:
Dear Mr and Mrs. …,,
I am writing to you in regards your reservation number B_******* at The Palazzo At The Venetian, with check in on 01/28/2022. I tried to give you a call but could not reach you.
My name is Annie, the supervisor reviewing your case and I'd like to thank you, for bringing this to our attention. Feedback like yours is very important for our business.
I am very sorry to hear hear that you got confused with the room preference. I just got off the phone and spoke with Keith and they informed that you are confirmed for 2 beds. If you have any special requests on room types, you may reach out directly to the hotel and they will be able to assist you.
Thank you for your patience and understanding.
Best regards,
Annie
Snaptravel
Email: *******@snaptravel.com
Tel#: *******321
But today, I've now received this:
Hi,
I just got off the phone with the front desk named Ana and she mentioned that your booking was only for Luxury King Suite which is 1 king bed only. As per the front desk, you booked another reservation for 2 queens beds however it was already canceled on their end. I just wanted to verify that as per checking you only have one booking with us. Do you book another reservation with other parties? We're very sorry for this one but as per checking the hotel received the correct room type on our end which is Luxury King Suite Excluding Resort Fee.
Regards,
Rachelle
Snaptravel
Email: *******@snaptravel.com
Tel#: *******321
Date of experience: January 26, 2022
I want to cancel my hotel room because I tested positive for COVID-19 but snaptravel don't care no answer from them
Date of experience: January 25, 2022
We are truly sorry to hear about your experience.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. We reiterate our apologies for any inconvenience and hope you have a speedy recovery.
I have used Super worldwide without a problem and great rates. Save a fortune using them
Date of experience: February 21, 2024
Love to use it, thee app is easy to use and I will recommend to everyone I know
Cash back rewards and other benefits
Date of experience: April 16, 2024
I booked a room with this company and they booked the wrong date I get to the motel at 11:00 at night there's no reservation. So I proceed to call them when I finally got a hold of someone they explained to me that it was the wrong day that it was for tomorrow and I said well I don't need it tomorrow I need it today they said they would assist me with changing that but it would be a $30 fee to change it well I told them that I would not pay for $30 fee and if I had to pay a fee I would just pay the money up front for a room and never do business with them again they told me they would waive the fee and have their adjuster call me the adjuster called me and told me they would have no problem waving the fee Now by this time it is 11:51 p.m. said she would call the motel take care of it and call me back I never received a call back and the number the lady called me from wasn't accepting calls so I called the first number and made a note that had been a while and they hadn't called me back and I waited finally till 1:00 in the morning and called them back again when I gave the confirmation number they go I will assist you and then hung up I called back wouldn't even wait for the confirmation number I'm here to assist you click hangs up again same lady Carla or something like that so anyway I kept calling back and I got a hold of a gentleman named John and he explained to me the adjustment team had declined to adjust it but they told me they were and left me waiting outside the motel basically from a little bit after 11:00 p.m. until I paid cash for the room at 1:50 in the morning so definitely very bad company messed up on my reservation wanted to charge me to fix it then said they'd fix it for free never call me back let me hanging in the middle of a parking lot don't do business with them you'll hate it!
Date of experience: May 22, 2023
Hi Brian,,
Thank you for reaching out. We are truly sorry that you had trouble with your reservation.
Please note that we do not have the ability to modify any reservations or change your research.
Every reservation is made based on the search that is made in order to list the options based on the criteria that you have input. If the dates that you have selected are not available, the system lets you know and shows the next available dates. It is the guest's responsibility to confirm the dates and the hotel before moving to the payment page and then finalizing the purchase. All reservations also would list the cancellation policy of the reservation.
We are sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Quick and easy... best price I could find for our Las Vegas trip.
Date of experience: April 16, 2024
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi, thanks for reaching out, and I'm sorry to hear that you did not feel supported by our customer service team. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you. I have reviewed your case and see that our agents called the hotel again and have forwarded your request; however, it will be subject to availability. We appreciate you letting us know about your experience.