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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
On 5/12/23, I booked 2 nights (June 9-June 11,2023) hotel at Canopy By Hilton
Charlotte Southpark via Super Travel (booking B_*******) and prepaid the full amount
Of $406.92. My mother had a stroke on 6/7/23 and I traveled from NC to MD to be with
Her. On 6/8/23 I contacted Super Travel and requested to cancel and be refunded. On
6/8/23 I also called the hotel directly and explained my situation and requested a
Refund. The hotel was very accommodating and said I could absolutely cancel my
Reservation. They also told me that SuperTravel was difficult to work with and if they
Denied my request for a refund to tell them verbatim: "I understand your following your
Policy but may I please speak to your supervisor. Please send me an email notification
Confirming a full refund and any penalty will be waived. If they say hotel won't cancel
"How can I get a credit so I can rebook thru you?" On 6/8/23 I received the following
Email from SuperTravel: "Hi Jessica, I am Mari from SuperTravel. I am reaching out
Because the hotel contacted us to let us know that they have approved a FOC
Cancellation for your booking on 09 Jun 2023. We just want to confirm that you would
Like to cancel this booking." I responded via email on 6/8/23 and confirmed the
Cancellation. I heard nothing further from SuperTravel nor did I receive a credit. On
BOTH 6/27/23 and 7/11/23, I emailed SuperTravel: "Please advise when I will be
Refunded $406.92. Thanks" On 7/23/23 I received the following email from
SuperTravel: "Hi Jessica, It's Maria here from Super Travel. I am following up on your
Ticket for booking B_*******. Unfortunately our travel partners denied confirmation
For the free of charge cancellation and so we will not be able to process a refund. We
Understand this may not be the outcome you expected and want to reassure we did
Our best. Thank you for understanding." I called, online chat, and emailed SuperTravel
Numerous times requesting a refund and they have refused.
Date of experience: September 15, 2023
I was really happy to find a legit site to book a hotel; it saved me some money!
Date of experience: November 29, 2023
I was able to find the best hotel rate without hassle.
I recommend super.com to get better rates
Date of experience: November 20, 2023
It was an easy process, went through with no issues and it was the best price.
Date of experience: January 22, 2024
Easy and fast. Had the best deal out of all other websites. And had no issues checking in
Date of experience: August 15, 2023
You won't find a better rate or better customer service anywhere.
Date of experience: January 23, 2024
Great experience 💐👍
I had great price on the hotel and everything was smooth I recommend them
Date of experience: January 18, 2024
Helped with finding hotels with low prices and provided great customer support.
Date of experience: December 28, 2023
My respectful wish for you: THE LORD GOD JESUSCHRIST BLESS ALL OF YOU IN HIS HOLY WILL, AMEN. THANK YOU FOR YOUR WONDERFUL SERVICE AND GREAT DEAL!
Date of experience: August 28, 2023
I was a little skeptical about going to WhatsApp or SMS to make a booking but it turned out to be a very convenient route.
Date of experience: May 23, 2022
Very nice booking experience. Quick and easy transaction. No complaints what so ever.
Date of experience: February 9, 2024
Easy to navigate and book, affordable rates.
Great experience
Date of experience: February 8, 2024
Do not book through this company. They are a complete scam. BEWARE...
Tip for consumers:
Place is a scam
Products used:
None. Hints why I want a refund
Date of experience: February 8, 2024
Hi Lee,
Thank you for reaching out to us about your reservation.
In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.
We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Regards,
I got the lowest rate ever in one of the beat hotels
Date of experience: December 23, 2023
Thank you, rates and availability were the best. Thank you for your fantastic customer service.
Date of experience: January 23, 2024
Booking with Super.com was super as it's name. Thanks.
Date of experience: February 7, 2024
Quick and easy booking no problems at all and at the best rates possible. 5 out of 5.
Date of experience: January 22, 2024
Very easy booking experience, best available rates with taxes included
Date of experience: February 6, 2024
Using this site was very fast and easy. Prices etc...clearly laid out.
Date of experience: February 6, 2024
Very good website. Excellent price we paid. Will use again.
Date of experience: February 5, 2024
Super helped me a lot! I found good deal with hotel I really like with affordable rates.
Date of experience: November 28, 2023
Hotel was good, reservation was as agreed. Everything went smooth. Pleasant stay.
Date of experience: October 13, 2023
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi Jessica,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter has now been resolved by providing you a full refund on cancellation.
Regards