Super.comReviews 2,225

Had to leave my reservation one day early, because of a family emergency, I checked out of the hotel Well before check out time. Hotel said to have a representative from snow presentative from snap travel call them if there was a problem with the refund forefund for the unused day. Called snap travel spoke with a representative explosive explained my situation and received no consideration. They wouldn't even consider giving me credit for that day I did not use. I have used snap travel for almost 68 weeks straight. And they couldn't even give me credit for one day! The they have lost it's lost a lot of business Because they have no consideration For you or your situation. I will never use snaptravel again. Your greediness makes you useless to me.

I purchased an emergency flight through snap travel and didn't receive any email confirmation afterwards that my purchase had gone through. To confirm if the purchase went through or not, I called my bank to see if there were any pending transactions. My account didn't have any pending transactions or any indication for use for the day suggesting that my snap travel purchase didn't go through. I proceeded to buy the flight directly from the airline instead of the third party website. Four hours later I received an email confirmation / booking from snap travel. I immediately called snap travel and requested a cancellation of the flight. I was told a ticket would have to be put in to the manager for a refund and the flight was for the next day. Snap travel purposely emailed me after the flight time passed the next business day to tell me the flight was already under airport control however on the confirmation email I received stated " Your flights are not yet booked. Being that you're purchasing a discounted ticket, it may take up to 12 hours to book your flights. Usually it's instant, but in some cases, especially overnight and on weekends, it may take a bit longer depending on the airlines." I contacted them immediately for a cancellation and refund. I am extremely disappointed and currently trying to dispute this transaction with my financial institution.

Let see where do I begin. One I book my room and it said refundable, then when I went to call to cancel for night because my husband supervisor said he had to leave Sunday for out of town for work, he's a electrician. Know what Snaptravel said I couldn't cancel it's nonrefundable so we lost out on money. Along with when we check in said we book a smoking room when I book for nonsmoking I have 3 children ones a 4 month old baby. You know what Snaptravel said take care of it with the hotel not them and there the ones who sent in the information for a smoking room and thankfully the manager why awesome and she had two nonsmoking room left and allowed us to take one. I will never use again that's for sure.

Snaptravel seemed like a good idea until I had to quarantine due to my kid having exposure to Covid-19 and called the hotel 3 days prior to our stay. They told me they would have gladly refunded me due to the reason for the cancellation, but could not since I booked through Snaptravel and to call them for a cancellation/refund. Once I could finally text the appropriate words to get an agent I was told by Snaptravel through text "We have very strict agreements on cancellations with our travel partners, and cannot make exceptions."
Next time I will definitely book from the source even if it costs me a couple bucks. I would not recommend using Snaptravel to anyone.

I booked a hotel in Cape Town, South Africa. Fully paid via Snaptravel. Received confirmation from them together with directions to the hotel to my surprise when I gt there no such bookings was done and I had to pay for a room again to avoid being thrown out of the hotel. What A Nightmare I WANT MY MONEY BACK.

I had my reservation booked paid months in advance for my Maui vacation. The day I'm suppose to check in I get a message from Snaptravel saying the hotel will not honor my reservation and that i must re book with someone else! They also send me a thing saying I should book with another hotel immediately and allow a few days to change the reservation! They send me this 6 hours before I'm suppose to check in. Snaptravel is the worst, book with someone else or you could be sorry. Very pissed off to say the least. Here is what they sent me:

Samantha (from Snaptravel): Hi Justin. This is Sam from Snaptravel Urgent Care Team. I've sent an email informing you of some unexpected changes made to your booking. At your earliest convenience, could you please review our note and email us back?
Samantha (from Snaptravel): Hi Justin,

Hope all is well. We are reaching out in regards to your booking at Honua Kai Resort And Spa from Aug, 7 2021- Aug, 9 2021.

We checked in on your reservation and unfortunately, the hotel will not be able to accommodate you. This is because the Hotel won't be able to honor your Reservation.

We fully understand that this is not an ideal scenario and sincerely apologize for the inconvenience. For this reason, we've already processed a full refund and added 20% of your booking value in credits to your account. Hopefully you can use these to book another hotel. We recommend booking a different property, as it can sometimes take a few days for hotel inventory issues to be fully resolved.

We wanted to notify you as soon as we received the news from the hotel. We also wanted to be as transparent as we could during this time as we know it's not a fun situation to be in.

Sorry again for the troubles, and we appreciate your cooperation throughout this matter.

Best,

The Snaptravel Team

I was on a last minute trip to see family. I stopped at a Holiday Inn went online to search for deals. Found one for my date, tonight through google. At the bottom of list was Snaptravel for $28 cheaper than everyone else. I clicked, comfirmed my date and payment since it was a few minutes before i would check in i made sure to confirm everything. I payed, walked into the hotel. No Reservation! Snaptravel changed the date on my booking to the following week. It is 12am, i call Snaptravel, CSR says they cant do anything but escelate it to the dept who will call me asap and we can fix it. 15min later no call. I call back a guy says, im glad you came to me because i can help. He says he will escelate it and they will text me right away and ill receive a phone call. 10min later nothing. I call back the girl says she has a record showing i was texted and they tried to call and i need to confirm my phone number again.
She then says the hotel will be able to change my date no problem, which they cannot. Then she said i should hold tight in my car and her supervisor can contact me as soon as possible in 2 to 3 hours.

It is 1:30am. I finally found an available room at a Motel6.
It was either that or sleep in my car.

Nowhere on any information input into any website would i select a date for a week later.
I looked back on all my searches and every search has the same dates.
And i still have yet to receive any info from Snaptravel

I tried to call back and the operator says my call cannot be taken at this time.

HORRIBLE COMPANY TO BOOK THROUGH. WENT TO A QUALITY INN BY ATL AIRPORT! ROOM WAS HORRIBLE! FRONT DESK AGENT CANCELLED MY ROOM ON HER OWN. DID NOT OFFER SOLUTION! I CALLED SNAPTRAVEL, THE COMPANY I IBOOKED THROUGH, BECAUSE I HAD TO GET ANOTHER ROOM AT ANOTHER HOTEL! I WAS TOLD SOMEONE WOULD CALL ME BACK AFTER HOTEL GAVE ME A REFUND. I ALSO SEEN HOW THE COMPANY OVERCAHRGES, SNAPTRAVEL CHARGES WAS 45.00 BUT i ENEDED UP PAYING 85.00. THEY ARE SCAMMERS.

This company is a scam they will not refund your money I asked for a refund due to the hotel being not safe cause I was bye myself and the hotel was not clean. They promised me that they would refund it cause I cancel first they didn't take it out of my account then they went into my account when I asked them not to and took the money when simply cancel the room they told me there is nothing they can do you have to speak to the hotel and I said the hotel told me I need to speak to you they gave the run around, now I have to dispute this with my bank... Trust me do not book with snaptraval... I'm so disgusted I give this place no stars. I hade to do a star cause they would not let me post my review

READ THIS before you consider using Snaptravel -NEVER AGAIN
I made 3 bookings in March all for July x 2 rooms, November and December.
All bookings were Radisson Blu Leeds, search for on trivigo and booked with Snap Travel.
The confirmation was all correct when it arrived in my inbox. However i then got conformation from a company called Agoda with the same bookings with the wrong hotel booked.
I spent time and effort contacting both Snap travel and Agoda ensuring my bookings were all ok. After several emails being ignored i eventually received confirmation form Snaptravel with all the bookings for Raddison Blu.
On arrving at the Raddison Blu on 25th July with my parents ( it was a treat for them from us) i was told by reception that they did not have any rooms booked, i showed them the bookings and they were puzzled and said nothing had been booked. I was stood in reception for 45 minutes with a huge que behind me.
I ended up paying for 2 rooms again at £89 per room. I asked about my other bookings - they were not on the system either. Snaptravel had taken my money and not booked the rooms.
Once home i emailed both companies and gave them a week to refund/ sort the other bookings out.
For a full week i have been emailing both companies, the companies both blame each other and wont refund or take responsibility.
I would go as far as calling these companies thieves as they had my money, booked the wrong hotel and left me out of pocket.
To date this is not resolved.
I would not want anyone else to have this awful stressful experience when trying to book a hotel room to go away.
Stay clear of both companies - i feel they are both a SCAM.

If I could give zero stars I would. I reserved a room with them and traveled on train and ubered to my hotel. I got to room at 3pm and the lady told me she didn't have a reservation in my napa and unfortunately they had no vacancys. I called snaptravel and they told me they would call me back in 15 minutes and they apologized a million time but took an hour to call me back just to say they're still working on it. I and said it would take hours to get me a new room. I asked for the money they took out of my debit account and they said it would be back in 3 to 5 business days. I had to spend more money on a more expensive room an hour away from where I wanted to stay in a crap motel and the Uber to get there. This is a scam don't waste your money

Was really nervous about booking through snaptravel cause I saw lots of bad reviews online but their hotel price was like 1/3 of what other websites were charging so I decided to take the leap and figured if it didn't work I could dispute the charge. I booked the room and then a week later I emailed the hotel the name on my reservation and asked to confirm my reservation just to make sure it worked and turns out it did! Saved me a lot of money and was no different then any other booking sight. No issues whatsoever. 5 stars.

Filthy, uninhabitable, disgusting room. Drugs left on nightstand, drug use in the parking lot, front desk didn't care. We left and went to a much nicer hotel and upon requesting a refund were referred back to the hotel and the hotel referred us back to Snaptravel. They did not care at all about the safety of their customers or the truth about the hotels they recommend. We are going to get a refund one way or another. Snaptravel... you get a big fat "0".

What a nightmare - and yet, no one at Snaptravel cares... I booked a holiday for my family for a week, was told to print and take snaptravel vouchers and enjoy... only to find out that the hotel I booked DOESN'T EXIST!

Do not do business with this company. I made a reservation and drove 9 hours to check in. When I tried to check in no reservation was there. Snaptravel did not return phone calls and refused to help.

7/17-18/21, OYO San Antonio Lackland. Manager told long line that 83 families had already come for no rooms that day & try to get money back from snap travel.

SCAM. Don't do anything with these people. They want your money but they are not going to book your flight or hotel

This company's incompetence is the lowest I've ever seen in booking and confirming hotel reservations. They take your money without providing a reservation number and the hotels have no record of booked rooms from this agency.
There is no upper level management that can quickly resolve the issue of refunds and they continuously give the proverbial 'round around' instead of attempting to meet some level of customer satisfaction. If I do not recieve a full refund soon, I will contact a lawyer. And after all of the bad reviews I've seen, I'm thinking it could very well be a class action lawsuit.