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Super.com has a consumer rating of 3.7 stars from 2,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 7th among Plane Tickets sites.
This company responds to reviews on average within 2 days
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
I was able lock in a great rate with only a few clicks. Not left hanging for the transaction to complete. First experience using Super, will definitely use this site again.
I will never book with Super.com again. I booked a hotel room for two nights at Extended Stay. There was not an option to book a refundable room, so I went ahead as I was in need of this hotel room True to their word, and unreasonable at the same time, they would not change the dates of my reservation or cancel it. A waste of time contacting them.
Tip for consumers:
Be aware
Products used:
Did not yet book again. will never use super.com
Never use Super.com. They just ruin your holidays. Here their scam: They suggest prices and confirm them, even take you money however 1 week before they tell you they can and suggest a worst room for the price and you are trapped so you say yes!
Hi Benjamin,
We understand you might have reservations about our services, but we can assure you that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Please know that in the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
Our Support team is currently working to resolve this as soon as possible. They will follow up with you as soon as possible.
We trust this clarifies matters for you.
Best price on the internet. The hotel was nice and clean. Friendly staff. Easy check in.
It was good and simple app to use.
Prices were fair. But after I found a couple of other sites a little cheaper.
This website is a Scam. It lures customers with great deals, takes credit card details but never books the hotel. We kept on calling the hotel but they told us that the booking was never made. We contacted Super.com but they said that wait for a few days. The booking will show at the last minute. This website is a big scam and no one should use it.
Hi Srishti,
Thank you for bringing this to our attention. We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
We are truly sorry to hear about your experience. As we cannot identify your booking through this review we ask that you reach out to our Support team.
Since we're unable to locate your booking based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to assist you.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
I was a bit worried as I'd read some poor reviews but our booking was there, check in was fine and the price was a quarter of what we would have otherwise paid.
We used Trivago and Super.com was the best prices so we booked 2 hotels instead of just one for our trip.
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Booked online and received confirmation etc. Went to the hotel and when I got there they told me they did not have a reservation for me. Showed them all of my documentation and they said they were sorry but there was nothing they could do. Reached out to super.com and their customer service is very difficult. I could only chat with someone. It took him forever to respond and I did not get resolution. He stated I needed to go to the hotel and get documentation that they would not honor my booking. I paid with PayPal and I am hoping to get resolution through them.
Hi Kris,
Thank you for bringing this to our attention. We understand the challenges you faced with your reservation, and we apologize for any inconvenience caused. In the dynamic travel industry, unforeseen situations may arise that are beyond our control as a third-party booking site. Despite these challenges, we are committed to minimizing any negative impact on our valued customers.
We understand that you've initiated the chargeback process, indicating a dispute with your bank or payment provider. At this point, our ability to intervene or take further action is limited.
Our dedicated Chargeback team is actively involved in collecting all relevant documentation and will proceed to submit it to the card processor for mediation. Going forward, any updates or resolutions regarding this matter must be pursued through your financial institution.
We appreciate your understanding in this process, and if there are additional details or documentation needed from our end, our Chargeback team will collaborate with your financial institution to ensure a thorough review of the case.
We trust this explanation brings clarity to the matter.
Price was unbeatable and very happy with the service. We stayed at a resort for about 1/2 the price as the resort's website.
I recently had the pleasure of booking through Super.com, and I must say, their deals are unparalleled. The ease of use of their platform made the entire process a breeze. From browsing to booking, everything was straightforward and intuitive.
What truly sets Super.com apart is their incredible deals. I scoured various platforms, but none could match the discounts and offers available on Super.com.
Another aspect that impressed me was their excellent communication. I received multiple reminders of my booking via text and email, ensuring that I was always informed and up-to-date. This level of attention to detail speaks volumes about their commitment to customer satisfaction.
Moreover, their customer service team was exceptional. Whenever I had a query or needed assistance, they were prompt, knowledgeable, and courteous. It's evident that they prioritize customer satisfaction and go above and beyond to ensure a seamless experience.
Overall, my experience with Super.com exceeded my expectations. If you're looking for great deals coupled with unparalleled ease of use and outstanding customer service, I highly recommend giving Super.com a try.
Via Kayak I was able to find a couple of great deals on your website. I then contacted the hotels and confirmed the reservations.
Their website was very easy to navigate. I found some deals that were fairly good. But when a better deal came along they actually text me to let me know and that's what I ended up booking. I was so incredibly happy because it saved me $110. That was an amazing deal thank you Super.com.
I used Super.com to book a room. Everything went as plan. The only thing that I didn't like is that once you've paid, the amount is not shown on the voucher.
Compared hotel price with using Expedia. Super.com has better price on the same properties. It's search also show more availability on the selected dates.
Better price than other sides.
This place sucks they keep charging me for $#*! I'm not even buying... I paid for a motel that then kicked me out because we were there for like a week already so I booked a non refundable room and then the hotel manager kicked us out cause the room was dirty and I was going to clean it up but the said just leave after I had paid through this website the man wouldn't refinance and told me that the super.com would have to refund my money well they didn't he kicked me out no refund and I had 4 kids and ho place to stay and no money cause they f
Took it so do not use this site it's not worth the money u save especially now since they charge my card 14.99 every month now so I had to shut the card they have on file off... don't trust it this place sucks don't use take my situation as warning don't unless u like giving ur money away with nothing g in return... thanks don't dp it
Tip for consumers:
Worst place ever
Products used:
Worst place ever they steal ur money don't book here they will charge you 14.99 after ur first booking
Hi there,
Thank you for bringing this to our attention. Please be advised that in situations like this, the hotel management is entitled to enforce their policies about permitted guests. We cannot intervene, as they have the final say about who they allow to stay at the property.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval. Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
Regarding the monthly charge on your card, please be informed that you may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-
For further assistance, you can contact our dedicated team. At +1-877-376-2710, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com.
We trust this clarifies matters for you.
Great user experience. Great service. Things are clear and the site tries to get you to understand.
Exceptional. I thought a I have the best price without any doubt. Will use again.
Easy booking and done very quickly.
We look forward to our hotel stay
They let you almost complete the booking and then tell you the rate is sold out when they've supposed to have "held" it for 30 minutes (timer in the top right corner). When you put in your credit card info and click book, it says "oh sorry, the rate is sold out but here's other deals on the hotel" which are more than what other sites charge. Total scam.
Hi Amanda,
Thank you for bringing this to our attention. Our system updates in real-time, and sometimes, due to high demand, rates may change, causing availability to be quickly snagged up by others who are also booking. In select cases, the booking error may occur because your booking checkout expired (e.g., someone else bought the room etc). To fix this, please refresh your page, proceed to the original hotel page and re-select the room of your choice. If the error persists, we recommend waiting a few minutes for the rates to refresh.
If the rates are sold out, we recommend exploring alternative dates for your stay or considering nearby hotels with available rates but please note that the hotel rates we sell are dynamic, which means they're always changing based on demand and availability. We do our best to find the most competitive rates but have no control over price fluctuations.
We can assure our credibility is affirmed by our features in many reputable publications.
We hope we have clarified your doubts and concerns.
Don't like getting multiple emails with a response requested just to give this feedback. One and make it more polite.
Super.com charged a competitively discounted rate for the hotel room. Booking and check in was completed without incident. When we checked out, however, Super.com had only transferred a portion of the amount they collected from us at time of booking. When I pursued the matter, the customer represented dismissed my complaint saying Super.com charges the booking customer a small fee to operate their business. That small fee was $179 for a $1048.00 booking. Nowhere in the Super.com booking screen is that fee structure disclosed, and we contend a hidden 18% fee is usurious.
Underhanded and unprofessional.
Thank you for bringing this to our attention, Jim. Please be advised that our hotel rooms are secured through various partners, as well as wholesalers, enabling us to offer competitive rates. What sets us apart is our access to exclusive deals.
While the hotel may provide you with a folio for your records, the invoice you received at the time of booking serves as the accurate documentation detailing the breakdown of your charges for the purchase.
The price on the folio is not the retail price for the customer but rather what the hotel negotiates with our travel suppliers. They add their fees to us, and we add a small margin to cover the costs associated with running a business. We're proud of having the lowest prices around — saving you money on hotels so that you can spend more on the rest of your trip!
For more information, please check this link:
https://help.super.com/support/solutions/articles/48001209671-how-can-supertravel-offer-such-great-deals-
We hope we have clarified your doubts and concerns.
Had the best prices from every other booking site and was a breeze to book through. Would book with them again.
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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi Robert,
Thank you for bringing this to our attention. We are sorry that you had trouble with the dates of your reservation. Please note that we cannot modify any reservations or change your research.
Reservations are made based on your search criteria. It's important that you double-check your booking details before you complete your reservation. This includes checking the dates, location, and price. It's also a good idea to review our cancellation policy so that you know what to expect if you need to change or cancel your reservation.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
The only exception that would allow us to issue a refund or compensation would be with hotel approval. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We hope we have clarified your doubts and concerns.