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Super.com has a rating of 3.4 stars from 2,100 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
Was really a most just in 2 minutes my booking was all ready and with the best price quality. Thanks a lot!
Date of experience: February 14, 2024
Do not waste your money on snap travel, it is a fake site and they screw you! Those discount and all those $#*! just lie! They are thief!
Date of experience: November 5, 2021
Paid $108 on a hotel I would otherwise have had to pay $153 and got another $30 to use toward a future booking. Will definitely use Super.com again!
Date of experience: August 16, 2023
Credit card was charged through SnapTravel yet declined when used at hotel. Unable to get checked in and requesting refund of charge day of check in.
Tip for consumers:
Do no use this website to book.
Products used:
Will not use this website again.
Date of experience: September 3, 2022
Hi Paula.
We appreciate you letting us know about your experience. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible. All our contact information is available on the app and on the site:
https://snaptravel.freshdesk.com/support/solutions/articles/48001189520-how-to-contact-us
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I would give 0 stars if I could. I booked a reservation and their website sent a reservation for a standard one bed room when their site clearly showed a price for two beds. I have photos of what it showed. I got someone in the Philippines named Leona, she said I will need to charge you a cancelation fee. I said why would you charge me anything, you should just fix my reservation to what I booked. She said I am on the site and there is no issues and we have had no other complaints, like I am lying. I wish you could see the website pictures and you would know I am telling the truth. I asked for a supervisor and she said they were just going to tell me the exact same thing as she was telling me and they would not fix it, because I booked the wrong room. I got a call back from an agent who lied and said he was a supervisor. I was trying to tell him what happened and he cut me off and said I was talking too much. I asked for his name and refused to give it to me and hung the phone up in my ear. They have all this staff in the Philippine's working from home and the service is horrible. I booked the room their site showed me as two beds. I booked this for 3 men, and it says 3. Why would I ever book one queen bed for 3 grown big men? Do not ever use these people. They are dishonest and will not fix their issues and work to make things right. The site said total for 2 beds was 110.00 per night and with taxes and fees a total of $134.91. Beware they will not help you and they threaten you. I have noticed more and more that customer service employees in the Philippines are getting smart with US citizens and are not trying to help them resolve issues. Customer Service is horrible and only threatened me with fees and blamed me for messing up, when its their system that messed up. Stay clear of Super Travel. They are very very unethical and will not help you. Please see my photos showing what was presented on the site when I booked the reservation. Their site was wrong and listed two beds for the standard room and they would not fix the issue.
Tip for consumers:
Stay away from this site, if you want a decent honest hotel reservation. They do not take responsibility for the business services they offer.
Products used:
Hotel booking.
Date of experience: June 17, 2023
Complete nightmare of a company. What a headache. Customer service is nonexistent. Don't ever use them.
Date of experience: April 30, 2023
Hi Dan, thank you for reaching out.
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Easy navigation when booking on the website with amazing savings making it well worth it to tip the service
Date of experience: November 10, 2023
Used Super.com recently and was very pleased. Saved me $20 and I will use it next time I need a motel. Thanks
Date of experience: January 26, 2024
They are a scam. Took my money and then the hotel canceled my reservation.
Don't use their services.
Date of experience: August 13, 2023
Hi Carrie
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
This matter is being looked at urgently and you will hear from us shortly.
Regards
Great price in a nice hotel plus free breakfast and wi-fi, the price beats all the other booking sites.
Date of experience: March 23, 2024
We have never had a problem with a reservation, and check in always runs smoothly. We also get some pretty great deals!
Date of experience: January 21, 2024
If you happen to have an emergency, forget getting a refund from this site. Have a medical issue? Forget it. Don't book here!
Tip for consumers:
Don’t. Don’t do it.
Products used:
Hotel room.
Date of experience: February 27, 2023
Hi there,
We kindly ask you to review the Terms & Conditions on our website, so you can get a better understanding of the policies of your reservation and the scope of our services.
Policies are not set by us but rather set by the accommodation and only with their permission, we can override those policies.
As we cannot identify your booking through this review we ask that you reach out to our Support team. One of our live agents would be happy to look into this further as soon as possible.
All our contact information is available on the app and site:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
Hotel had no rooms available and they are unwilling to refund my money and I had to stay at another hotel that was twice as much
Date of experience: September 18, 2023
Hi Cynthia,
Thank you for reaching out to us about your reservation.
We are sincerely sorry to hear that you had trouble with your reservation. Some incidents might occur in the travel industry that we cannot control as a third-party booking site, but we have procedures in place to reduce that negative impact as much as possible. We strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
If you have engaged in any direct communication with the accommodation, whether through written correspondence or by phone, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request. Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
We apologize if our service did not meet your expectations on this occasion. We encourage you to review the Terms & Conditions on our website, as they outline the policies associated with your reservation and provide insights into the extent of our services.
Regards
Guys - let me tell you... this company is beyond belief! This is the only company I know in the universe in which when you call the customer service for booking air tickets - they can only serve when the agent you first spoke to is in shift. If this is convoluted, let me explain - you call the phone line, someone ABC speaks to you. He/she promises to get back to you with the rates. When he doesn't you call back again only to speak to XYZ and hear and I quote "Sorry, ABC hasn't started the shift. So please call back when he's back. His work schedule is 9am to 6pm" I kid you not! The space is probably not enough for me to mention what ensued afterwards. But they are so so atrocious that I let go of my 500USD (510.16$ to be exact) with them just so that I don't ever have to interact with them again. The airline price they quoted me was about 300$ more than what I found via a simple google search. And this price was on the airlines website not a 3rd party aggregator. I looked up their CEO only to find him boasting that this is a 1BN$ company, on twitter! Reading that I am also planning to get 2 extra phone connections for my house and then just fool people by changing voices saying I am yet to start my shift - yeah so pretty much the same modus operandi as Snaptravel and if all goes well maybe I will come back to this place to tell you that my 2 landlines are now worth 1BN$ too!
Tip for consumers:
Please take a deep breath and think of all the bad things that have happened to you. Then multiply them by 10. That is what's going to happen if you visit their website.
Products used:
Their phone line and rather incompetent staff mainly! As a side product, I also happen to use them for booking air tickets.
Date of experience: March 30, 2022
Hi Mohit, we are truly sorry to hear that you had trouble with your reservation. As this review is about flights, please connect with our please call them at + 1.800.264.2919. They are best equipped to can help answer your question about your flight reservation.
We rented a few days at a Holiday Inn through Super.com & it was quick & easy & prices were great also. Would definitely recommend to others.
Date of experience: November 26, 2023
Super. Com Iis a fast efficient way to reserve, pay,or just check I out the best deals for hotels and more
Date of experience: April 3, 2024
I booked a 3 night stay through super.com and was impressed with the saving I received. No issues on booking or at check in at the hotel
Date of experience: October 10, 2023
These liars booked me in a "4 star" fking flophouse and have the nerve to ask for a tip. Here's a tip. Don't use this BS "service
Tip for consumers:
Don't use this site
Products used:
None
Date of experience: December 13, 2021
Hi there, we’re sorry to hear about your negative experience. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
Super was easy, however hotel charged 52.25 at time of check in. So actually paid more in total. Unless hotel refunds that?
Date of experience: November 7, 2023
Great stay if you needed a place to stay for a night. Had a working Television and the up keep of the room was clean.
Date of experience: June 18, 2022
Booking and finding the offer was great. Paying was a bit slow but the WhatsApp confirmation was reassuring.
Date of experience: March 30, 2024
So easy to book and Super had the less expensive rates. I had no problems checking in. I would use them again.
Date of experience: September 24, 2023
When booking my reservation I was charged $14.99. I have asked for a refund and have not yet received my credit.
Waiting for a $14.99 credit
Was redirected from the Skyscanner site
Date of experience: March 25, 2024
Hi Jose,
Thank you for bringing this to our attention. You may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up.
The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-supermembership-
For further assistance, you can contact our dedicated team. At +1-877-376-2710, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com. We trust this clarifies matters for you.
Helped me find the best price in the best hotel. Every time I've used them you cannot go wrong with super travel
Date of experience: May 8, 2023
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi there, thanks for reaching out to us and we’re sorry that you have that perception about our service. Unfortunately, we’re unable to identify your booking through the information provided in this review, we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.