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Super.com

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Overview

Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 74.6%
Positive
270
Neutral
13
Negative
79
View ratings trends
353
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How would you rate Super.com?

Reviews (2,099)

Rating

Timeframe

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Reviews that mention popular keywords

credit card (99) front desk (46) confirmation number (41) customer service (307) hotel room (92)
Thumbnail of user kristig144
Arkansas
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

I had a wonderful experience booking with super.com easy and helpful had my room booked in no time i would recommend super.com

Date of experience: November 6, 2023

Thumbnail of user aliciap474
Canada
1 review
0 helpful votes
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August 17th, 2023

Found a very reasonable priced hotel when everywhere else was very expensive. Thank you we are very excited

Date of experience: August 16, 2023

Thumbnail of user dianab1344
Florida
1 review
0 helpful votes
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September 25th, 2023
Verified purchase

Great hotel. Clean and breakfast was nice and hot. Front desk they were happy to help. I recommend this hotel to everyone

Date of experience: September 25, 2023

Thumbnail of user shawnas287
Washington
2 reviews
0 helpful votes
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October 9th, 2023
Verified purchase

I'm very happy with using super.com to reserve our room it was a great price and very easy to reserve thank you.

Date of experience: September 9, 2023

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi Shawna,

We truly appreciate your feedback. We are glad that you love our services. If you don't mind requesting you to kindly update the rating to match the review please.

Regards

Thumbnail of user stacyw452
Texas
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

I was new to Super.com, found a great deal on a hotel I was looking at in Dublin. Will definitely use again.

Date of experience: October 3, 2023

Thumbnail of user shawnr529
Canada
1 review
0 helpful votes
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January 16th, 2024
Verified purchase

First time using this site and it was 100% easy and no issues whatsoever. Cheapest site I found and will use every time!

Date of experience: January 16, 2024

Thumbnail of user tyt96
Pennsylvania
1 review
0 helpful votes
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February 10th, 2024
Verified purchase

Quick, easy and saved me about 30%. Hopefully check in goes as smoothly. Heading over to the hotel shortly.

Date of experience: February 10, 2024

Thumbnail of user paulinew190
GB
1 review
0 helpful votes
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September 13th, 2023

Stayed at this hotel a few times. We have a friend who lives in Thornton le Dale, so it's a convenient, and and lovely hotel to stay at.

Date of experience: September 12, 2023

Thumbnail of user marinosk
Cyprus
1 review
0 helpful votes
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January 21st, 2024
Verified purchase

Very nice stay at Holiday inn Vienna… nice staff nice place very good breakfast and of course a very convenience location

Date of experience: January 21, 2024

Thumbnail of user bobd1162
Canada
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

All I had to do was plug in my information. They also provided cancellation insurance for a nominal fee.

Date of experience: February 6, 2024

Thumbnail of user vangiep3
California
1 review
0 helpful votes
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December 16th, 2023
Verified purchase

Smooth transaction and easy booking.we stayed at Crowne plaza and breakfast buffet is great and friendly staff.

Date of experience: December 16, 2023

Thumbnail of user sybillew
Spain
1 review
0 helpful votes
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February 3rd, 2024
Verified purchase

Very good, helpful and uncomplicated. It wars the cheapest offer. So we are happy with this Super.com

Date of experience: February 3, 2024

Thumbnail of user rajatg25
Australia
1 review
0 helpful votes
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December 12th, 2023
Verified purchase

It was a seamless experience using the services. Got reminder a day before check in and an offer after the check out. Amazing experience!

Date of experience: December 4, 2023

Thumbnail of user beatrizl53
California
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Best site to reserve your hotel stays. Affordable and super quick and easy! Definitely will be recommending to family and friends

Date of experience: November 6, 2023

Thumbnail of user rodw129
Washington
1 review
0 helpful votes
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November 20th, 2023
Verified purchase

Your site was easy and awesome! You have wonderful prices and I will use your site again thank you very much! Please no emails!

Date of experience: November 20, 2023

Thumbnail of user julieg1464
Nebraska
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

Was pleasantly surprised by this hotel. It was very clean, the service was great and appreciated the nice breakfast... would recommend.

Date of experience: September 11, 2023

Thumbnail of user paulog40
California
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

I made the reservation five months in advance and when I arrived at the hotel everything was fine, as I agreed.

Date of experience: October 1, 2023

Thumbnail of user sharis275
Tennessee
1 review
0 helpful votes
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October 29th, 2023

Fraud. Fake site. Took my money immediately w no reservations actually made. Run from this site. Fake

Tip for consumers:
It’s fake

Products used:
Reservation

Service
Value
Shipping
Returns
Quality

Date of experience: October 22, 2023

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Hi Shari,

Thank you for reaching out to us about your reservation.

We are truly sorry to hear about your experience. In this instance, we see that you've initiated the chargeback process, which means that you've disputed this claim with your bank or payment provider, and we no longer can take any action on this matter.

We have a dedicated Chargeback team that will be gathering all supporting documentation and submitting it to the card processor for mediation. From now on, any resolution or updates must continue through your financial institution.

We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.

Regards,

Thumbnail of user jillw664
Georgia
1 review
0 helpful votes
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October 3rd, 2023
Verified purchase

Fast, best price, easy, immediate. No hassles and no worries. Better price than any other booking agencies.

Date of experience: October 3, 2023

Thumbnail of user rebeccae582
California
1 review
1 helpful vote
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October 16th, 2021

Trying to make up for the bad review. I gave it to this company. Thinking it was another but it was just an affiliation.

Products used:
none

Date of experience: October 16, 2021

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Thanks for reaching out. We’re sorry that you have that perception about our service. As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents would be happy to look into this further as soon as possible.

Thumbnail of user jamesh7240
California
1 review
0 helpful votes
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November 15th, 2023
Verified purchase

Really simple process to book our hotel room in Mexico. Price was the cheapest I could find. Check in with the hotel was as simple as giving my name.

Date of experience: November 15, 2023

Thumbnail of user michaell6570
Virginia
1 review
0 helpful votes
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December 27th, 2023
Verified purchase

Best deal was on super.com, the Site was very easy to navigate, it compared several hotels and got me the best deal!

Date of experience: December 27, 2023

Thumbnail of user micahm277
Missouri
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

The stay here has been nice. Friendly, Helpful staff, quiet, and no loud dumdass people partying and no crackheads running around the motel.

Reason I chose this business:

Location, price, and cleanliness

Date of experience: April 15, 2024

Thumbnail of user watsonfr
Texas
1 review
0 helpful votes
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April 22nd, 2023

Called the customer service and they refused to change. COMPLETE RIP OFF. DO NOT USE. I do not write negative reviews. THIS COST 200 dollars. Pay the extra 20 dollars. DO NOT USE THIS SYSTEM.

Date of experience: April 22, 2023

Thumbnail of user snaptravel
Super ✈. – Super.com Rep

Thank you for the review!

We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.

As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.

Thank you.

Thumbnail of user benjaminp530
California
1 review
0 helpful votes
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December 1st, 2023
Verified purchase

Website was simple and this site saved me a few bucks on my hotel Well done SUPER experience with super.com

Products used:
Hotel booking

Date of experience: November 30, 2023

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From the business

Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!

Company Representative

Thumbnail of user snaptravel
Super ✈.
Typically responds within 3 days

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