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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
Very beneficial program to be apart of, nothing but great deals and major discounts 😜
Date of experience: March 18, 2024
Quick and good prices, the booking was very easy and it was by dar the best offer
Date of experience: March 11, 2024
I told them last month to cancel and now they are charging me again
Date of experience: March 14, 2024
I've been waiting for my refund since the day this trip started, that was over a month ago. Snaptravel was supposed to issue me a payment for 569 on 13 April it never came. Two weeks ago they were supposed to send me an additional payment for 404. It's a grand total of $974 for having to pay for an additional person all week because they made the wrong reservation. The reservation we paid for was for three adults all inclusive seven days. They made the reservation with the hotel for two people, how does that happen? So from our first day there we were constantly harassed to pay for additional days because Snaptravel did not resolve the issues while we were there. What would've happened if we didn't have another credit card with another thousand dollars on it? Since day one all they have given me his lies and excuses. As per their website and booking confirmation, all their bookings are 100% guaranteed, so where may I ask is the $974 they are supposed to refund us? When I made the reservation with them online I only used one credit card and that's a Visa. The last credit I have on this card is from when I made my credit card payment on 14 April. There are no additional credits and there are no credits from snaptravel. My bank says they have not received anything. I keep asking for someone from the urgent care team to call me back and update me with what's going on Yet my phone never rings! Since nothing seems to be working we are going to escalate a complaint with the Better Business Bureau as well as this review. This should have been solved the day we arrived at the hotel and here it is a month later and it's still not resolved so I have no other options. Below is all the supporting documentation.
This is the worst company I've ever had to deal with in my life. Because of their lack of customer service and inability to do their job It just really ruined the vacation from the very beginning when they left us sitting in the hotel lobby for five hours to check in and they said that they were taking care of the problem. The hotel NEVER heard from them the whole week! In fact we would still be waiting there probably right now if we were relying on them. The only way we were allowed to check into our hotel room is to pay for the extra person out of pocket for the rest of the week paying as we went hoping they were actually going to make it right. I don't know what anybody else thinks but this is absolutely unacceptable. I would highly suggest staying far away from them and using a professional booking company. Just from the sheer number of complaints on the BBB and reviews on here I think everyone could make an educated decision to run far and fast from them.
Tip for consumers:
DON’T!!!!!!
Products used:
Travel plans unfortunately
Date of experience: May 6, 2021
Hi Ben, we are sorry for the inconvenience, we have reached out to you through our corporate email and your refund has been processed as of May 6th, 2021. It will take 3-5 business days to process depending on your bank. We appreciate your patience.
Excellent Service by Super.com which helped me to find the best rates of hotels
Date of experience: March 13, 2024
Easy to use, only site where the discount was offered.
Date of experience: March 13, 2024
Very fast and best deal completed in a short period of time
Date of experience: March 13, 2024
Booking was smooth, hassle free and efficient!
Hotel was great!
Thank you Super.com 🙏🏼
Date of experience: January 16, 2024
Everything was good and as expected. I'm definitely recommend it to family and friends
Date of experience: January 1, 2024
After searching the internet for hours super.com was by far the best for choice and price
Date of experience: March 1, 2024
So nice for getting a room while on the road. Best rates.
Date of experience: March 9, 2024
We were thrilled with our experience. Check in was easy, and rates were fantastic
Date of experience: December 11, 2023
Booking was easy and they sent reminders which were very helpful.
Date of experience: March 8, 2024
I feel like I got a great deal and service using Super.com. I will use them again.
Date of experience: February 22, 2024
Very easy to use site; cheapest pricing, with no problems. Will definitely use again!
Date of experience: November 22, 2023
Excellent and fast I always come back to you guys keep up great work
Date of experience: March 7, 2024
I was able to work longer with the prices that I got from Super.com
Date of experience: October 14, 2023
Excellent communication, timely order, never had a mistake. And very helpful and courteous. Thanks!
Date of experience: October 22, 2023
Always got the best deal from Super.com! They were always way below everyone else!
Date of experience: August 22, 2023
It was great 3 steps! Super easy and very accurate and zero surprise charges
Date of experience: September 3, 2023
Lowest price on most Hotels on the internet. Easy to change day of reservation
Date of experience: October 28, 2023
Great service Great hotel booking price. Definitely will use again.And refer friends and family
Date of experience: October 2, 2023
The app is easy to use and it's nice to be able to see all of your vacation reservations on one app
Date of experience: February 8, 2024
It was very straightforward to book for the hotel.
Date of experience: March 5, 2024
Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Thank you for bringing this to our attention, Debbie. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-
Since we're unable to locate your subscription based on this review, we kindly request you to select the 'Chat with us' option within the Help and Support section of your Profile. Our dedicated live agents will be available to furnish you with the contact details of our Corporate team.
This will enable them to investigate your situation thoroughly and establish direct communication with you.
We hope we have clarified your doubts and concerns.