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Super.com has a rating of 3.4 stars from 2,099 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Super.com most frequently mention best price, next time, and friendly staff. Super.com ranks 15th among Hotels sites.
This company responds to reviews on average within 3 days
The site was very easy to use and the prices were great
Date of experience: October 18, 2023
I got the cheapest and best hotel room when I was stranded in Boston. I appreciate you.
Date of experience: October 2, 2023
Katastrophe! B_*******
Wir hatten einen Todesfall in der Familie. Deswegen mussten wir eine Hotelbuchung in Rom stornieren.
Das Hotel Philia ist super kooperativ und bestätigte mir mehrfach ich würde die Kosten zu 100% erstattet bekommen.
Der Anbieter super.com verlangt jedoch ein sehr kompliziertes Prozedere, sodass ich bereits 5 mal per Chat die Situation erklärt habe und Todesurkunde + den Nachweis vom Hotel geschickt habe, dass sie mir das Geld erstatten.
Die Frechheit ist, dass super.com will, dass ich mich darum kümmere, dass das Hotel Ihnen noch andere Papiere schickt. Obwohl ich ja ausschließlich über super.com als Anbieter gebucht habe.
Da stirbt jemand aus der Familie. Das Hotel bestätigt bereits die Rückzahlung und trotzdem schafft es super.com einem das Leben schwer zu machen.
Besser über booking.com buchen!
Date of experience: April 25, 2024
The hotel is perfect for family. The kids were very happy with the room and breakfast
Date of experience: December 25, 2023
Nice, easy website and the cheapest price I could get the hotel!
Date of experience: August 31, 2023
Booking was simple and easy. My stay was outstanding. Not a single problem. Check in was perfect.
Date of experience: July 30, 2023
Great price, great service and excellent communication providing all the information needed.
Date of experience: September 20, 2023
Easy booking, Great price we received from Super.com. I will use this site again
Date of experience: January 29, 2024
Great experience booking and got a good rate. Hotel itself was outdated but no fault of Super.com
Date of experience: January 29, 2024
A friend and I were traveling to Lake Havasu Arizona. I booked a room for a two night stay (Wednesday & Thursday) at the Days Inn Lake Havasu by Wyndham. Check in March 23rd, check out March 25th. When I booked the room, the charge was $80 per night plus tax & fees (just under $90 per night). To split the charges with my travel friend, I took a screenshot of the room cost after I booked the reservation. When I got the charge on my credit card statement the room charges were now $86.15 per night... NOT $80.00 as when I booked them. The taxes and fees were an additional $30.16 (not sure what all about as Snaptravel will not assist in telling me what the breakdown is. I did ask for that several times when I called their company twice. I do believe the "tax" rate for the "tax" portion is equal to 9%, but not sure what all the other costs are, as when I booked the reservation that was not part of the disclosed total cost amount. To top all of that off, they through in an additional $3 "tip" for themselves. This is not for the hotel or going to the hotel, this is a "snuck in" fee that Snaptravel attempts to get just for themselves. A grand total of $205.47. What a dishonest thieving company. At the hotel, we got our own towel replenishment, did not have any housekeeping done, and left a cash tip in the room when we checked out. Let me point out, the Days Inn hotel and staff were great, the problem is with the third party booking company... Snaptravel. Snaptravel agreed to refund the $3.00 (they knew they were caught trying to steal). After speaking with two different customer service people (out of the country call center I believe... but not sure) and getting tired of them saying that the charges are non-refundable because they are already charged. They kept stating that they "understood" but obvious to me that they really did not "understand". They were just reading to me off of a list of replies that they are supposed to reply to the "caller" with. I asked to speak with a manager or a supervisor and they immediately hung up on me. BAD DISHONEST BUSINESS DEALING TYPE COMPANY----STOLE MY MONEY-$$$---BAD CUSTOMER SERVICE----TRAVELER BEWARE!
Products used:
Hotel reservation booking service.
Date of experience: April 27, 2022
Hi David,
We are truly sorry to hear about your most recent experience with our Support team. We genuinely appreciate you taking the time to provide us with your feedback, as this is how we learn and grow.
As we cannot identify your booking through this review we ask that you type "agent" in your original chat thread, one of our live agents can provide you with the contact information for our Corporate team, so they can look into your case and contact you directly.
Thank you.
Easy to book and convenient to get WhatsApp instead of email
Date of experience: December 19, 2023
It was so easy to book with super.com and everything went so smoothly with my stay.
Date of experience: November 21, 2023
Never use this before. Was super easy to book a perfect stay … 🙃🙃
Date of experience: January 23, 2024
Nice and easy to get the right price. Very simple to navigate to the options you want.
Date of experience: January 6, 2024
Funny, I called a hotel asking for a room rate, 5 min later I book a BETTER room for LESS through Super! Coming through in the clutch!
Date of experience: December 7, 2023
Thanks to Super.com they save a lot on the hotel. Thanks for for your great service.
Date of experience: November 17, 2023
A great deal right before checking in. Super.com offers the cheapest prices among all websites.
Date of experience: January 21, 2024
No problems checking in and the price was the best I could find. No complaints here.
Date of experience: October 20, 2023
Easy. Convenient. Reliable. Great price and everything I expected…
Date of experience: January 18, 2024
Thank you for a great experience. Exceeded expectations for the price!
Date of experience: November 13, 2023
The price is great and prompt emails of confirmation of booking
Date of experience: October 12, 2023
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Hallo Manuel,
Vielen Dank, dass Sie uns darauf aufmerksam gemacht haben. Es tut uns leid, dass Sie Probleme mit der Stornierung Ihres Aufenthalts hatten.
Bitte beachten Sie, dass Ihre Buchung für eine nicht erstattungsfähige Buchung vorgenommen wurde, was unsere Möglichkeiten einschränkt, diese ohne Zustimmung des Hotels zu ändern oder zu stornieren. Ausnahmen von dieser Richtlinie können nur gemacht werden, wenn die Unterkunft selbst zustimmt, die Reservierung zu ändern.
Wenn Sie durch schriftliche Korrespondenz direkt mit der Unterkunft kommuniziert haben, stellen Sie bitte sicher, dass Sie alle relevanten Details sammeln, einschließlich des Namens und der Position des Mitarbeiters, der Ihre Anfrage genehmigt hat.
Sobald Sie die Genehmigung erhalten haben, leiten Sie bitte eine Stornierung ein, indem Sie go.super.com/amend besuchen und den Anweisungen folgen.
Wir hoffen, dass wir Ihre Zweifel und Bedenken geklärt haben.