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Super.com has a consumer rating of 3.7 stars from 2,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Super.com most frequently mention customer service, credit card and hotel room problems.Super.com ranks 7th among Plane Tickets sites.
This company responds to reviews on average within 2 days
Great price for hotels, and an easy booking process. No issues. I didnt have the need to connect with customer service since it was pretty easy to follow thru
They give you low prices by putting a very very small fine print that they don't cover any other fees other than the room. You have to pay the hotel for other fees. Never had this problems with other platforms. Stay away no matter how cheap they state. There's always hidden fees somewhere
I just BOOKED a hotel with a website I never used heard of and it was so easy.so smooth…. Didn't have to do anything twice… with that extra energy here I am writing a review! Not to mention they also had the best deal...
Very competitive rates very easy to deal with would 100% reccomend this company for hotels vacations
Used this company to book a room at a hotel for a personal trip. Not the best rate but good. Requested a first floor room. Arrived at the hotel to check in and was told that they had my reservation but did not have any rooms available. Had to find my own accommodations at the last minute. Called to complain and got nothing. Had to dispute their no refund charges with PayPal. This company is not to be trusted and might be a scam. Don't say you weren't warned.
Products used:
Booking
I was a bit skeptical about this website by looking it up online and too good to be true prices but I took the risk and I did it. Let me say nothing was skeptical about it!
I got a hotel room and when I showed up they had me in their system I had no problems with anything from start to end. The room i got was a really good price and a really great room better than expected! I would highly recommend this website to anybody Looking into hotel rooms. A+ will be using again in the future for any other hotel rooms I need thanks super.com!
I was charged by both the hotel and Super. I have submitted a ticket via Super.com and provided the receipts and proof I was double charged. I was told this would be resolved in 72 hours and after two weeks they have still not resolved the issue.
Sae your money and book direct with the hotel! Lesson learned!
Products used:
hotel booking service.
Hello Jarren,
Thank you for bringing this to our attention. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry.
However, we have procedures in place to minimize these negative impacts. We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect.
We value your choice to use Super.com and are here to support you in any way we can.
Regards
I didn't mind giving a tip but was a little bit taken aback by the time I thought £1 is ok for a tip it was too late. It would be quite appealing to give a tip if you change the statement to something like (would you be willing to give a £1 tip or please kindly leave a tip if you may. Thanks)
The stay here has been nice. Friendly, Helpful staff, quiet, and no loud dumdass people partying and no crackheads running around the motel.
Location, price, and cleanliness
Scammers. Good reviews were written on their order. They simply steal your money, send you a fake reservation that no one at the hotel sees, and respond with stock phrases. They will make you wait at the counter for many hours, you may spend the night in the car and you will end up having to pay the hotel directly again. They need to be sued!
Tip for consumers:
Scammers!they steal money! don't just leave it like that, go to court
Products used:
Hotel
Hi Mariia,
We understand that you are concerned about the possibility of being misled, and we want to assure you that this was not our intention. We can assure we are a legitimate company that has been featured in many reputable publications, including Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Our hotel rooms are secured through various partnerships with leading online travel agencies and wholesalers, enabling us to provide you with the best rates, including exclusive deals. Please be aware that, as a third-party booking platform, certain unforeseen incidents in the travel industry may arise. Nevertheless, we have established procedures to mitigate such occurrences and ensure a positive booking experience.
It is noted that our Support team was able to resolve this issue.
We reiterate our apologies for any inconvenience and look forward to having the chance to serve you in the future.
I booked a hotel on Super.com and even purchased the insurance. After looking at multiple reviews of the hotel I booked, I decided it wasn't quite the hotel for me. I went on to Super.com and tried to cancel and receive a refund on my reservation due to a "change in the organisers schedule." In other words, I (the organiser) decided I don't want to stay at this hotel based on online reviews. My request was denied and their reasons for a "valid" reason to cancel are absolutely ludicrous. How in the world does one provide a change in schedule with some sort of "proof?" It's similar to requesting to cancel because I know I'll have COVID prior to my hotel stay. I also called their phone at *******577 only to be transferred to someone who could not help me, and who had clearly heard of similar frustrations before.
This company is a scam, and regardless if you got a great deal on a room, there is something to be said about customer service, of which this company is lacking.
Hi Thomas,
Thank you for reaching out to us regarding your reservation.
Rest assured that we are a reputable and genuine company. Our credibility is affirmed by our features in esteemed publications such as the Financial Times, Forbes, New York Times, SmarterTravel, Conde Nast Traveler and dozens of other press outlets.
Regarding your booking, it's essential to differentiate between the type of reservation selected. You have chosen a Non-refundable rate, which comes with a more restrictive cancellation and refund policy. However, you have the option to extend this policy to make it more flexible, which allows for refunds under specific conditions.
You can find more information about the Enhanced Refund policy by visiting the following link:
https://www.refundable.me/extended/en/
We hope this clarifies the reservation policies for you.
Regards
A great deal for a late booking for one night before we fly out to JFK, Takes out all the stress of driving straight to airport with road conditions as they are.
We booked through this site which was a simple, concise process. The hotel was exactly as described and we had a very enjoyable stay. I would definitely recommend using this site and will use it again for future trip hotel bookings.
Wollten nen Kurztripp nach Hannover machen. Gutes hotel gefunden und über verschiedene Plattformen Preise verglichen. Diese App war die günstigste mit extra Rabatt! Super einfach, alles bestens geklappt! Mehr Kontakt auf deutsch wäre super, aber mit schulenglisch kommt man hier auch gut durch;-)
This site is very easy to navigate and found me the best deals when I was trying to book a hotel. It was a very quick process, and got me a price way lower than other sites. I had no problems booking it or checking in. I would definitely use this site again for future bookings!
I have only used it twice so far but I'm going to use it again this week. Both times I got the absolute best rate that I could find anywhere both times over $50 cheaper than the apps I was looking at. I would use it every time.
I have booked a hotel through the Super.com website Dec 2023. After that, $14.99 taken out my credit card every month.
Hi David,
We understand you might have reservations about our services, but we can assure our credibility is affirmed by our features in many reputable publications.
You may have accidentally signed up for our optional Super+ membership program during a reservation process. We cannot automatically sign you up. The membership does come with various benefits, including Cash Advance, Credit building, and up to 10% Cashback on travel. However, if you've decided not to continue with the membership, we are more than willing to process a refund, as our primary goal is to ensure our customers' satisfaction.
To initiate the cancellation process you can simply follow the steps in this Helpdesk article:
https://help.super.com/support/solutions/articles/155000001440-how-do-i-cancel-my-super-membership-
For further assistance, you can contact our dedicated team at +1 (844) 461-2577, available Monday through Friday, from 8 AM to 7 PM, EST, or by sending an email at email paysupport@super.com.
We trust this clarifies matters for you.
It was the easiest checking I've had when using a travel app & an excellent hotel! Not a cheap roach motel filled w drug afdicts. I asked for late check out they said no problem & free of charge. Unlike thoe crappy hotels that want to charge you $25 for late check out. I'll definitely use this app in the future
Hotel staff totally amazing! Facility pretty but no microwave or fridge in room. No hot water for two days🥶. Should not have to walk around block to get it it you are not using parking lot. No signs showing it's Hampton inn from highway😩
The staff is very friendly. The room and common areas are very clean. The breakfast was amazing! The cute little waffles are fun! I was most impressed that the eggs were not rubbery like most buffet style places.
I have booked with Super app for a night stay. When reach there, hotel say there is no name being booked under. Tried to contact Super agents, issue escalated to amendment team and gone silent. Still trying to chase for refund. My holiday is spoiled.
Products used:
Hotel online booking
Hi Oscar,
We are sincerely sorry to hear about your experience and that you didn't feel supported in your most recent experience with our Support team, as we strive to ensure every customer is satisfied with our business, and we apologize for any way in which we may have inconvenienced you.
Our Corporate team is reviewing your case and is committed to resolving it as swiftly as possible.
We greatly appreciate your patience while our team works diligently to resolve this matter.
I only rated it 1 because you can't rate it zero. The customer service is completely fraudulent and they do not stand up to their policies on their website. I will NEVER use this again. An emergency arose for our travel one day before we were supposed to go. We called the hotel who stated that since we booked through a 3rd party they cannot move the dates but if we got the 3rd party to send a waiver email, they would be happy to help us. After trying to call super.com for over 30 times, finally got through and they refuse to send the email. No cost to them to do so, but they won't do it even though they have a policy for emergencies on their website. Fraudulent service. I will be disputing my credit card charge.
Tip for consumers:
Awful
Products used:
Travel
Hi Tom,
Thank you for sharing your feedback and we hope everything is alright now.
We understand that you'd like to change the dates of your reservation. However, as we're a booking service, we're unable to modify the reservation after you booked it. Also, the terms & conditions of the booking state that your booking is non-refundable. However, as a one-time courtesy, if you are able to get hotel permission for a refund (i.e., an official note/statement from authorized personnel at the hotel with the hotel approver’s name, their position, your full name and your travel dates), please submit it to go.super.com/amend. Then, we will review that the documentation is valid and negotiate a refund on your booking with our travel partners.
Regards
The same room was offered at two different prices. For $1 more I could book a fully refundable room. I had to cancel my reservation. It stated that my reservation was not refundable. There is no link to connect to someone to help with the cancelation. Their automated phone line puts you in a never-ending loop. Poorly managed company. Avoid using them!
Tip for consumers:
Misleading, no customer support.
Products used:
Hotel booking.
We are sorry that you had trouble with the cancellation of your stay.
Please note that your reservation was made for a non-refundable booking, which limits our ability to modify or cancel it without the hotel's approval.
Exceptions to this policy can only be made if the accommodation itself agrees to amend the reservation.
If you have engaged in any direct communication with the accommodation, through written correspondence, kindly ensure that you gather all relevant details, including the staff member's name and position who approved your request.
Once you have received approval, please initiate a cancellation, by visiting: go.super.com/amend and following the prompts.
Whenever you require assistance, please don't hesitate to contact us promptly. Our 24/7 live agents are ready and willing to help. You can find all our contact details on both the app and the website:
https://help.super.com/support/solutions/articles/48001209680-how-to-contact-supertravel
We hope we have clarified your doubts and concerns.
Very easy to book and the price offered for 10 day stay at Holiday Inn Resort Goa was 16% cheaper than other online booking sites for like for like stay.
I booked a hotel thru Super.com, hotel ended up being terrible (dirty sheets, PINE NEEDLES in the beds, foot prints on the sheets) and the shower rod ended up falling OUT of the wall injuring my daughter. Hotel refunded super.com, however, Super.com will not refund me stating "their partners denied the request". I have proof that the hotel refunded Super.com. Nothing but scam artists and thiefs.
Hi Ashley,
Thank you for taking the time to share your thoughts on your recent experience. Providing excellent customer service is a top priority for our company. We understand the concerns of hotel quality with your most recent reservation. Please understand that, as a third-party booking site, hotel quality is something that is beyond our purview and it is best to take up these issues directly with the hotel as it is their responsibility to make sure your stay is comfortable. However, we've implemented procedures to minimize such negative impacts.
We are committed to helping you within the scope of our policies. In this case a full refund was processed back to your account and it usually takes 3 - 5 business days to reflect.
We value your choice to use Super.com and are here to support you in any way we can.
Regards
250 dollars fee for finding a hotel is just madness. I initially thought maybe I booked the hotel room for 3 days and not 2. Then upon checking I realized their service fee cost is as much as the hotel room. Non refundable so I have to live with it but I'll never book through these people again.
Hi Mohammad,
At Super Travel, we display the room rate and the sale taxes. Additional hotel fees are detailed in the "About" section of the hotel card and the customer's voucher. These fees are not charged by us but by the property directly and are mandatory payments at their sole discretion.
In this case nonetheless, is noted that this hotel charges a resort fee, but is much less than that. The amount was included in the listing as well as your check-in voucher and payment receipt. We kindly ask you to address it with the hotel directly as it might be for different charges like ancillary or a deposit.
We hope this clarifies any concerns you may have.
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Super.com is the all-in-one app that puts more money in your pocket! Save big on hotels, access a cash advance, get cash back on purchases, boost your credit score, earn money playing games, and more. Super+ members unlock even greater savings and earnings. Visit super.com and make every day Super!
Hi Stephen,
Thank you for reaching out and sharing your experience regarding your reservation. Please understand that as a third-party online booking platform, certain incidents outside of our control may occur in the travel industry. However, we have procedures in place to minimize these negative impacts.
To provide you with more effective assistance, kindly send us your information via email at corporate@super.com. A representative will contact you at the earliest opportunity. We appreciate your understanding and eagerly anticipate the opportunity to address and resolve this matter for you.
Thank you for your cooperation!