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Supplement Warehouse has a rating of 2.6 stars from 34 reviews, indicating that most customers are generally dissatisfied with their purchases. Supplement Warehouse ranks 51st among Vitamins & Supplements sites.
No issues, all went well! It was my first time dealing with SW so wasnt sure of what to expect. It was a little longer than I expected, but I got it! Will order from you again.
I have had a subscribe and save order for a very long time. I moved out of state. Was able to manage all of my subscribe and save items to be shipped to my new address. But not this one. I tried numerous times to change it. Went back and forth via email changing it. They sent my next one to the wrong address AGAIN! I even have an email where they ask me if I can retrieve it. Nobody ever helps! I finally called in and demanded a refund. I am appalled at their lack of follow through or getting an order correct. With my debit card being attached to my new address, I'm not sure how they are able to charge it, but apparently they did.
No issues, all went well! It was my first time dealing with SW so wasnt sure of what to expect. It was a little longer than I expected, but I got it! Will order from you again.
I have had a subscribe and save order for a very long time. I moved out of state. Was able to manage all of my subscribe and save items to be shipped to my new address. But not this one. I tried numerous times to change it. Went back and forth via email changing it. They sent my next one to the wrong address AGAIN! I even have an email where they ask me if I can retrieve it. Nobody ever helps! I finally called in and demanded a refund. I am appalled at their lack of follow through or getting an order correct. With my debit card being attached to my new address, I'm not sure how they are able to charge it, but apparently they did.
The first time I get a lucky and worked it… but I did again and I didn't received anything, they want to me to go all places looking for my products, leasing office, neighborhood, and post office. That's disrespectful if you are a on line company it's your job make sure about the delivery… but you can get a lucky like my first time or never receive like second one.
I guess it did work a little, noticed a difference in strength, i did feel a little sick a while after using it, and once i stopped i immediately felt better. So it works, but it makes u feel like crap
I have tried purchasing products through this website a couple of times and each time has been a nightmare. Yes, they have the lowest prices on the web but I don't think that they actually have a warehouse. As usual it's been over a month and I still haven't received my order. They NEVER answer their phone and you can't even leave a message for a call back. Email doesn't work either. Oh, and they charge your credit card at the time you order even though you may not get the product for months. I have decided to dispute this last order with my credit card company as I have no intention on ever using them again. I definitely don't recommend this company.
I I ordered oxy elite pro almost 8 months ago. I know it was on back order and I waited. 8 months and 40$ gone... no email. No refund... nothing. I've been able to get mine through Wilson supplements. So far the best I've used! I won't be going anywhere else but Wilson supplements
My package was supposed to arrive 5 days ago. And the tracking has no updates since they last update it said it was in my state. And that was 6 days ago. And they won't let me get my refund! This website is just a scam. Everyone go shop on Bodybuilding.com! TRUST! They come in a day to 4 days tops! Products always come and satisfy. Supplement warehouse is a SCAM
They keep saying that will ship my order but they don't. They've informed me an invalid tracking number, and now UPS says that is missing. I don't recommend them. It seems to be a scam. I never received my goods, definitely I don't recommend them. And now I'm going to call to my credit card company to get my money back. You shouldn't buy at supplement warehouse, they are fake. Beware buyers.
Just received my order today and I'm very happy to say the least. I wanted to take an item off my order and I called them about. On the very first attempted phone call someone actually answered, she went and found my order and took it off and sent my stuff out. Shipping was very fast even through all this COVID crap. Products came in great condition they weren't stale/clumpy. Last but not least the email after you placed your order and it ships are funny, a very nice touch.
Con: The only thing that could be better on is the free sups/accessories like how the old company would do shirts or shaker bottles or free samples.
Still gets my 5 stars though!
Tip for consumers:
If you’re wanting to take something off your order do it right away. Nothing else because the sure is very user friendly.
Products used:
APS REVIVARANT, HI TECH PHARMA PRECISION PROTEIN, ACE & SLEDGE “THE GRIND”
Never received my order, when I look at the tracking it looks like it got held up at customs, not the company's fault however when I tried to email them about rectifying the situation they never replied. Either send me my money back or resend me the product. Complete crap..
Tip for consumers:
Don’t bother with this company
Products used:
Arimistane
This is not the first time I am convinced of the professionalism of the Warehouse Supplement team, they are focused on each of their customers, I am very grateful to them. The best choice, the best quality and the best price.
Tip for consumers:
One specific example will suffice. I only had a British bank card, I could not order sports nutrition anywhere, all sites refused me, but they considered my case, I provided evidence that this card belongs to me and accepted my order. They care about every customer. I am very grateful to them.
Products used:
Sports nutrition
This is where I order my protein, I get the Isopure 7.5 lbs powder. I like it because they price match with other webistes, but lately when I press the button to process my order, it just goes to a blank page and my order doesn't go through. I tried 3 different times today. I hope this gets fixed soon... Until then, they only get a MEH.
Definitely a dodgy company. I placed my order a week ago and still haven't shipped out. I contacted them requesting a refund and they canceled the order. They still haven't sent me a refund receipt. This is a circus of a company.
I ordered PCT about 3 weeks before my cycle ended, didn't hear anything for about a week so I called and didn't get an answer, sent an email, about a week later I get a reply that says they are out of stock and I can't have a refund
I have found this company has the worse customer service experience ever both in-store and phone. Right now Nutrition Warehouse is having 15% off on ON 100% Whey protein for 2 days. I would not recommend Supplement Warehouse ever to anyone! The customer service staff even accused me as a "lair", did not listen to my concern besides "you should have done your research man", and did NOT apologise at all after I proved him wrong. DO NOT SUPPORT THIS COMPANY!
Jeremy,
I am so sorry to hear about your recent experience with us!
Your description of what you encountered is NOT our standard and we would like to get to the bottom of what happened so we can resolve this for you ASAP!
Also, you mentioned you've had a bad experience in our store? When did you visit a SW retail store? It's possible your referring to a different company that has the same name. We've had that issue before. We do not presently have a retail store.
Please reach out to me directly at reviews@supplementwarehouse.com. I will personally take care of this and make sure whatever issues you are experiencing is addressed immediately.
Supplement Warehouse has the lowest prices on supplements and fat burners! They will not only match any competitor's price, they will knock off another 5%! They have super fast delivery as well.
I ordered 4 bottles of 270tablets they sent me 4 bottles of 180 tablets Ive reached out twice and they have not made up for the 360 tablets I paid for and didnt receive they have lost my business and I am reporting to paypal for my money back this is theft.
It was only after I demanded a refund that they shipped my order. They're the business that will print a label but won't ship the product the day it's printed. Sure, the USPS is an abomination who constantly misses shipping dates and marks items as delivered when said items are sitting at the post office, but Supplement Warehouse simply didn't ship my order until yesterday, April 12th. They printed the shipping label on March 31. How does that equate to three weeks? Well the NEW delivery date is April 17. Do the math. If they were concerned about customer service they would have at least expedited the true shipment.
By the way I couldn't provide proof of purchase because there's no option to show the confirmation email they sent, which was corny and stupid. Here's what they sent in essence: "... we handed it off to Louis, our CrossFit athlete with the endurance of a cheetah. He opened the warehouse doors, warmed up and stretched. Then took his shaker bottle and deliciously drank his pre-workout supplement... and was off! After a minor cramp he was off to our local shipping center just one mile away. Though sweaty and tired, he inhaled his post run recovery drink and gave your package to the delivery driver just in time to get it out before the last truck of the day left."
Cute, huh? Well maybe the "delivery driver" was on foot and was going to deliver my order personally? He must've forgotten HIS shaker bottle full of pre workout supplement, because even by foot, I should have gotten my package by now!
Tip for consumers:
That they don’t ship until thirteen days after you order, in spite of “2-5 day” shipping claims.
Products used:
Supplements of course.
This a GREAT site to get very inexpensive supplements. HOWEVER, ONLY use a prepaid card to purchase your items. My brother and I both had our debit card numbers stolen from them and charged with almost $1000 each of fradgulent activity which thankfully our banks reversed the charges. The 2nd time I ordered from them I called them and let them know that I was using a prepaid card because of the fradgulent activity and they even admitted that they knew card numbers were being stolen but said the issue was taken care of. I didn't have an issue with the prepaid card but I still will never trust them again and will continue using a prepaid card whenever I order from them.
I both products from them and they never showed up, I was keep trying contact to figure out what's happened… they just said was delivered and I never received and loose my money
Took over 3 months when they said max 1 month, not to mention when asking for help they keep refering to that it is on the way, i doubt it takes 3 months from their station to norway.
Tip for consumers:
Make sure to not buy from here, u can prbly buy total war from another website
Products used:
Pre workout - total war
The prices were amazing! I received my product exactly when they said I would! The products I ordered were exactly what I wanted! I will definitely be using SupplementWarehouse agaian!
The website has been run very well. All my orders had arrived quick and safe. Thank you. I'll make more purchases in the future
Got my items very quick got exactly what I was expecting. I've used this company for a couple years and I am always very pleased.
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Daniel,
Thanks for providing your feedback on your recent experience with us.
It looks like your order was shipped out right away, but unfortunately, UPS lost the pacakge. We filed a claim with UPS immediately and shipped you out a replacement order, which you received a few days later.
Was there an issue with the replacement package we sent you? If there is anything further we can do to assist you, please reach out to us at: helpdesk@supplementwarehouse.com so we can fully resolve any issues you may still have.