• SurveyJunkie

SurveyJunkie

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Overview

SurveyJunkie has a rating of 1.4 stars from 363 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SurveyJunkie most frequently mention customer service, phone number, and many times problems. SurveyJunkie ranks 242nd among Survey sites.

  • Service
    104
  • Value
    107
  • Quality
    107
Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
59
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How would you rate SurveyJunkie?
Top Positive Review

“Received Full Payment”

A J.
12/29/19

I DID finally receive full payment. All total I have made $645.00 since early OCtober 2019. Their customer service has been consistent, taking 48 hours to respond. I do hope they continue to provide surveys for me to complete. I will post a monthly update. Happy New Year!

Top Critical Review

“BS Woke Liberal Surveys”

Gregg M.
10/12/24

Get ready for nothing but anti-conservative surveys that glorify liberals and spread false narratives in an effort to sway those who must be senile or brain dead. And good luck sending in pics of your driver's license or passport, along with a selfie, in order to get any type of compensation. You're lucky if you can make $10 a day while giving up your personal information nonstop.

Reviews (363)

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Reviews that mention popular keywords

customer service (39) phone number (22) survey junkie (127)
Thumbnail of user steveh2855
Rhode Island
2 reviews
1 helpful vote
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March 5th, 2022

Many surveys you complete you don't get paid.
I completed two today and got a boobie prize 3 cents.

Thumbnail of user pi6
Canada
1 review
1 helpful vote
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June 13th, 2019

Who does that lol? Dont want business obviously. Budda bing budda boom, I want my mother f#%#ing moneh too. INDIAN POSSE CREW

Thumbnail of user mariettam29
New York
23 reviews
15 helpful votes
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June 20th, 2022

I just discovered Survey junkie and decided to check it out. I'm glad I did, as I qualified for several surveys almost immediately, and am now more than halfway to earning my first reward. (With the exception of one other - that I already reviewed here - I've found most of these sites to be mostly hype and a waste of time; fortunately, this one proved to be an exception to that rule.

To add a few more perks, most of the time they give you a few points if you tried for a survey but didn't qualify, or if it was already filled. Also, there are other ways to earn points besides surveys, like product testing, focus groups and watching videos. They let you know when they become available and ask which you'd be interested in. Sounds entertaining to me!

I'm glad I took the time to check this site out, and suggest you do the same.

That's what I wrote several months ago, but I'm afraid my opinion has changed. Lately, i had trouble with surveys, and several times didn't get credit for completed ones. They'd claim I was screened out, but does it normally take 20 minutes and dozens of questions for them to decide you're not qualified? When I complained about it (I had to send emails several times about this issue, once they gave me some points to make up for it, but afterward they claimed the mistakes were just the screening process. It happened again just a few days ago, when I took a shampoo survey which took about 15 or 20 minutes to complete, then the survey ended but I didn't get credit. When I emailed SJ, I gave them info about the survey, and they said they couldn't do anything about it without further info, like he number of the survey. But the last time I gave them a survey number, it didn't make a difference.

To make matters worse, I got enough points for a $5.00 gift card from Amazon, but when I went to redeem them, I was informed that I'd have to send a photocopy of a driver license or other ID before they can credit me! Nothing like that had happened before. They claim they want to be sure I'm a "real person". Well gee, you'd think the emails I sent them (including one about this particular issue) would sort of give a hint that I'm not a robot! They're now claiming that this is part of their procedure, random ID checks. But I'm guessing they decided I won too many gift cards (I had earned several recently) and they got tired of paying out.

Maybe those survey errors weren't a coincidence? Could they have been trying to prevent me from earning anymore rewards? Maybe that's not the case, but I can't help wondering about the timing.

Sorry if I seem to be complaining a bit much, but I feel like I'm entitled to vent a bit. At any rate, I no longer recommend this survey site, and suggest anyone looking to sign up with one should avoid Survey Junkie.

Tip for consumers:
DON"T

Service
Thumbnail of user davidh9054
Canada
1 review
4 helpful votes
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September 1st, 2023

My email to Survey Junkie Thanks Nush! (in my comments...you & your refer to Survey Junkie)

Your comments completely ignore the difference between what is stated as earning potential in your advertising, and the reality of what was offered. The last survey I received an offer to participate in (assuming it took the time estimated by the system) would equate to just over $1 an hour. This is incredibly dirty. It is false advertising.

"The rewards for each survey will vary, but with commitment and regular participation, members have the opportunity to earn extra cash each month." Your advertising suggests that people can earn approximately $800 per month in their spare time. Based upon all rates that I have seen, nobody will be making that amount even if they are doing it for 40 hours per week. All that matters is actual amount earned for a specific time. If the amount likely to be made were honest, few people would ever bother wasting their time.

I have been paid nothing for wasting about two hours of my time (surveys resulting in zero income); the system showed that I had earned just under $2 at one point. Knowing that people would just stop after such an experience, all the company needs to do is generate a constant flow of people trying it out, this way you get a few hours for free from everyone.

"In any case, the more effort members put into checking in daily for new surveys and completing them, the more they will earn in the long run." This is irrelevant if people are making almost nothing ($1-$2 per hour).

I will certainly share my feedback. So that everyone can see that no words have been changed, I will post your email with my reply. What was received was like a standard script that had been copied and pasted. My specific criticisms were not addressed.

Regards,

David
On 2023-09-01 8:49 p.m., Survey Junkie Support wrote:
> Hi David,
>
> This is Nush from Survey Junkie Member Support. I'm sorry to hear that Survey Junkie isn't a fit for you, but we appreciate you giving it a shot.
>
> I have deactivated your account and removed it from our system following your request.
>
> Please, note that the whole process can take up to 24 business hours to complete. Thus, some emails may have already been sent as of the moment of processing your request.
>
> The rewards for each survey will vary, but with commitment and regular participation, members have the opportunity to earn extra cash each month.
>
> In any case, the more effort members put into checking in daily for new surveys and completing them, the more they will earn in the long run.
>
> Our team would appreciate it if you could share your sincere feedback regarding the Survey Junkie experience in response to this email, and we will always be happy if you decide to join us again.
>
> Regards,
> Nush from Survey Junkie Support

Tip for consumers:
AVOID this compnay.

Products used:
This rating is about Survey Junkie, not an actual product.

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Value
Quality
Thumbnail of user aliyab1
Michigan
1 review
7 helpful votes
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June 29th, 2019

Okay so I've been using SurveyJunkie for a while. I've made $10.01 AKA 1001 points with this app. When I tried to redeem my rewards, they were asking me for a phone number to "verify" my account as I haven't put my phone number in my account. When I gave them a phone number to call and verify, which they did within 15 mins as they said but I couldn't pick up so I gave them the number one more time and it took me to a page where I had to put my number as they said they'll call me in 15 mins. AND THEN IT HAS BEEN FOREVER I DIDNT RECEIVE A SINGLE CALL! I contacted them through email and they said to allow them up to 7-10 days to call and reach out to me due to high demands or whatever. It's been over 11 days I didn't receive any call. My another concern is that they don't have a phone number to contact them. How am I supposed to verify my account without a contact number? RIDICULOUS! This app doesn't even deserve a positive review and idk why some people are sugarcoating and leaving sweet comments likeeeee it's so funny and dumb

Thumbnail of user jakeh258
Massachusetts
1 review
0 helpful votes
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August 16th, 2022

"Scam" isn't necessarily the word I'd use, but it's not a good website. When you initially sign up, it mostly works and you can accumulate points at a relatively acceptable clip. But, like others here have mentioned, after the first time that I redeemed points, there seemed to be a huge shift. From this point, I started qualifying for fewer and fewer surveys, to the degree that I've occasionally spent like an hour clicking every survey offered to me and not qualifying for a single one. Worse, they've now developed a bug where you'll get through an entire survey (status bar at 100%, "thank you for completing our survey!") only to have it say "Sorry, you didn't qualify for this survey" after it redirects to the main page. This has become an incredibly common thing, spending 20-25 minutes on a survey only to finish it and still not get points. This wasn't a super common feature when I initially signed up, but I've noticed that it's gotten more and more common, to the degree that when I do bother to try to use the site, I just avoid surveys longer than 15 minutes because of how tiring it gets.

On a similar note, the actual advertised time to complete an assessment listed on the landing page and the actual survey time once you open the survey is often radically different. You'll click on a 10 minute survey and then the survey itself will say 30 minutes; I've had multiple where it advertised 15 minutes and when I opened it, it asked me to watch a 45 minute television show.

And then there's the buggy nature of a lot of the surveys. The amount of times that you open a survey only to get stuck in a loop of answering the same qualifying questions for minutes at a time, before it inevitably kicks you out for lack of eligibility. If you see the words "Spectrum Surveys," you might as well just close the tab because it's going to do this to you. Worse are the ones that just bounce you from loading screen to loading screen before finally just re-directing you to the main site without asking you any questions.

On top of this is the endless emails. I get that you want to advertise to your user base but there's something mildly insulting about getting a ton of emails about supposedly available surveys that you don't actually qualify for.

Overall, I think if you can use the initial stretch prior to your first redemption to accumulate a couple of hundred bucks, it can be useful, but long-term it seems like it's designed to decrease your rewards over time.

Service
Value
Quality
Thumbnail of user maximeg23
Canada
1 review
0 helpful votes
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September 29th, 2021

Attention! Ne paye pas ses une arnaque demandes des renseignements personnels... attention fraude

Service
Value
Quality

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