SwapaLease has a rating of 2.8 stars from 94 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about SwapaLease most frequently mention customer service problems. SwapaLease ranks 19th among Car Buying sites.
I was fortunate to be assisted by Lisa (ext. 2001) today and was very impressed with her willingness to assist me and answer any question I had regarding my lease transfer. She was very professional and genuinely cared to help me. She had a friendly tone and great positive attitude throughout our conversation over the phone. I am very grateful to have been assisted by such a kind individual. I will definitely recommend SwapaLease to my friends and family because of people like her.
Well, I do want to transfer my lease out in 1 ~ 2 months, so I contacted them. They give me the packages and estimate of how long it takes to find a buyer. I asked about the how much incentives I should give to make the deal happen in a reasonable time, they provided a number and I followed. They also suggest to pay more on "advertiser package" rather than incentives. I followed every suggestion, and by now, I have no contacts at all. All my inquiries got no response. They just try to sell you the most expensive packages and it's over.
Well, I do want to transfer my lease out in 1 ~ 2 months, so I contacted them. They give me the packages and estimate of how long it takes to find a buyer. I asked about the how much incentives I should give to make the deal happen in a reasonable time, they provided a number and I followed. They also suggest to pay more on "advertiser package" rather than incentives.
I followed every suggestion, and by now, I have no contacts at all. All my inquiries got no response. They just try to sell you the most expensive packages and it's over.
I was fortunate to be assisted by Lisa (ext. 2001) today and was very impressed with her willingness to assist me and answer any question I had regarding my lease transfer. She was very professional and genuinely cared to help me. She had a friendly tone and great positive attitude throughout our conversation over the phone. I am very grateful to have been assisted by such a kind individual. I will definitely recommend SwapaLease to my friends and family because of people like her.
Swapalease did a great job assisting me finding someone to assume my lease. Work with Nic W. He was very helpful and made this transition very easy. Hand held me through the whole process! I would highly recommend the Premium Service!
Never heard back from them After giving them my cc number, and have not received one phone call with any interest. It has been 2 months. They say it takes 5-6 weeks to get rid of your car. Total complete waste of money!
We're sorry to hear that you have not had a good experience. You purchased the mid-level Gold package that will have an average time-frame for completed listings with competitive pricing. There are a few things that you can do to help out with your listing. One is to send in photos that we can add to your listing so that buyers can see the vehicle condition inside and out. I will email you directly with a few other complementary options to help.
First time using swapalease.com. Ron walked me through the process and he always responded to my telephone calls or emails very quickly. He guided me on writing description which ensured my vehicle was in thousands of searches. A lease assumption happened within weeks of advertisement. Thanks so much Ron. If you need Ron's services contact him at *******669 ext. 2042.
We've never done a lease transfer before. Lisa Feldman contacted me upon my inquiry and remained responsive and helpful throughout the process. She predicted how long it would take and she was right on the money at every step. Ultimately BMW slowed things down a bit - they have a much higher number of lease transfer requests than usual, most likely due to Covid. But it is done and we are completely satisfied with Swapalease.
Only when threatened with court action did they decide it was in their best interests to refund us for services not received. Be careful if you advertise elsewhere as well as on their site as they seem to feel regardless where an enquiry came through for your car (ie someone found your advert on another website), that they are entitled to fees when sales haven't actually gone through them but other websites and just charge your card anyway because they can see you sold the car
I had a great experience using swapalease.com and with Lisa as my Account Manager (ext. 2001). If you have a need to find someone to take over your lease, definitely use them.
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Thank you for your kind works. Please let us know if we may be of any further service.
My agent Amy Turner was great at the start but after a couple months she's pretty much stopped replying to my e-mails or updating my lease price based on the buyout price which changes every month. They tell you to e-mail them your buyout every month so they can update the price online and keep things current. It would be great if this company honored the package you paid for and does even the bare minimum to keep you as a customer.
Once they receive your money you're pretty much dropped on your own. I've had to call in multiple times to get my price updated and they can't even get their sh*t together on the phone. Half of them know the price has tax, the other half don't so if you're not paying attention your monthly advertised priced could even go up due to this mistake. Which is exactly what happened to me for a month or two I was listed $80 or so per month higher than what it should be.
Jared, thank you for sharing this with us. We cannot improve our services without important feedback like this. Please contact me directly here or email jnovak@swapalease.com so that I can find you in our system. I will do everything I can to help you and attempt to make things right.
Excellent service!... great communication! I was very pleased with swapalease.com and more specifically with my representative Lisa Feldman... ext. 2001. She was always available to answer any questions I had and always responded back to me within minutes if needed. Made the process feel real quick and easy! I would highly recommend contacting her if you are interested in swapalease. Thanks again Lisa.
She does a great job! We have shared your review with the team at Swapalease. Thank you for sharing your feedback here.
I gave swapalease a 5 Star Rating because of their performance. My personal manager was Lisa, Ext. 2001. Sie is professional, acts quickly and has a good personality. She had my car on the website very quickly. I used their most expensive package because I needed quick results. And that I got. Following their advice I offered an incentive after 2 to 3 weeks. After that I had about 10 buyers. Lisa responded promptly to all my requests. I like that buyers have to register with swapalease. It felt safe because the buyer had to make a commitment. I would recommend swapalease to other people. Job well done!
Wow, sign up to contact a seller for additional information (not canned questions) and behold... you have to purchase a premium membership. Unfortunate for sellers and buyers of a lease transfer! Wish I checked this site first...
We have a range of options for our buyer's club members. It is a premium membership but only a one-time fee. We are not a subscription service. We'd love to have you as a member of our service. If you would like to take advantage of a discount please contact me directly here and I will do my best to take care of you.
Ron helped me get out of a lease, lead me through the process the entire time. I had it transferred within a couple days. Excellent customer service and experience. I will definitely use their services again if needed.
In 2004 I took over a lease on a Jaguar, since then, 4 BMWs, 2 Mercedes, a Land Rover and a Corvette (for someone else). Currently searching for the next lease. I've also found someone to take over a lease on a Porsche. The site is fantastic for those of us who get bored with cars and are not too particular about color or getting something specific. Most of the time, you can get a great deal because someone else put down $2,000-$4,000 to drive off the lot. Start in advance as the process takes time and finding the right opportunity is not quick. Before agreeing to the lease, I highly recommend you do a 3 way call with the leasing company. I've had several sellers who insisted they knew the terms of the lease only to find out that they were wrong. Also, make sure you understand the tax situation fully.
Tip for consumers:
I have a lifetime membership. If you like getting a new car frequently, I recommend it.
I am having the worst experience with Swapalease! THey make you pay upfront for the services that they apparently provide and the fee is around 300 bucks(non refundable). Once you pay the fee the actualities come out! They literally tell you to keep logging into your account at least once a month else the account is suspended! There is no follow-up whatsoever, even if you manage to find an interested party in the car they do very little to show any enthusiasm for the swap. Its all up to you as the seller to make the efforts in reaching out to the buyer and persuading him to proceed with application etc. Makes me wonder why did i pay a fee of 300$ if its me doing everything?
We charge all sellers a one-time fee upfront and list the vehicle on our website until sold. We have our sellers log in to their account at least once every 30 days so that we can keep the listings current for our buyers searching for vehicles. If you find an interested party, we have a lease transfer department dedicated to helping both parties through the steps of the transfer process. They can be reached at transfers@swapalease.com or simply calling us and asking for customer support. M-F 8-8 PM ET. Sat. 18-4 PM ET. At 866-792-7669. The lease transfer is a DIY process with both the buyer and seller transferring through the seller's leasing company. Our fees may seem nominal if you compare them to the savings of payments and operating costs if you got out early. Please direct message me here or email me at jnovak@swapalease.com so that I can find you in our system. I will look at your listing and offer any suggestions that might help and I am happy to provide a few extra services to get you more exposure.
I had my car inspected and they ran it in the auction, came back with a bid but they refused to me show any paperwork stating the bid and they wouldn't show the lease payoff on paper. Only verbally, they could have been made up numbers for all I know. Supposedly it was a "wash". In the end I decided not to trust them. I dealt with MIKE BECKER, said he's been doing this for 7 years and never showed anything in writing or on a company letterhead, not from them and not from the finance company. WHAT? Also, he insisted on speaking over the phone and seemed like he was avoiding an email paper trail.
Charged me $200 to list the car, not follow ups nothing nothing sold not a single call from a customer, took my listing down with in 1 months, didn't refund anything
Biggest waist of money they don't get anything done, the car never gets sold or leased to any one ever!
I am sorry to hear that this has not been a good experience. Please direct message me here or email me at jnovak@swapalease.com so that I can look at your account I will do everything that I can to help out.
I want to point out for those reading this that we list vehicles until sold for just one fee. A listing may become temporarily inactive due to a lack of login activity for over 30 days but there is no fee to reactivate the listing. We keep these measures in please so that listings are current and accurate.
This was my first experience listing a car on Swapalease.com. I did my research and felt it was worth a try. I worked with Lisa Extension 2001, and she explain everything from start to finish, gave me advice as to what to expect from buyers and the leasing Company, Toyota Financial.
Her knowledge was extremely valuable and accurate, she gave practical advice, very responsive and ethical. I would have no reservations in recommending this service, and working with Lisa.
She does do a great job! Thank you for sharing your experience here and for choosing our service.
This service is a sham and not to be trusted. The platform is sold as being able to exit a least without hassle. This is not the case. Don't use this site unless you plan on having a lot of looks of your profile and no real buyers interested. They have TERRIBLE terms and conditions, so make sure you read the polices and know what you are getting yourself into.
I spent $900 on their premium service with an estimate of 30-60 to source a buyer. Almost a year later and I have had ZERO legitimate contacts. Total waste of money with a company seeming filled with jerks.
This is Jack, I am the one who ran your social media campaign. I wish that I would have known that you were unhappy and I could have talked to you before you got to this point and ended up here. I will reach out to you and do everything that I can to help and make things right for you.
I was extremely fortunate to have worked with Lisa at Swapalease. She was extremely friendly and knowledgeable about GM Financial and GM leases. This is the first time I've ever used Swapalease or 'swapped' my lease out. She took the time to walk me through each step of the process. She was quick to respond to my emails and I had a buyer call me within 5 minutes of her posting my vehicle on their site. I highly recommend utilizing Swapalease and working with Lisa if you are considering using their site. Thanks again Lisa! :)
I am trying to take over a lease. I paid for the premium subscription. I already emailed and phoned two cars that I was interested in, and either of them reached out.
I think there is a scam. Try to avoid that website.
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Isabel, please contact me at your convenience at jnovak@swapalease.com I would like to make things right and I will do everything I can to help.
This appears to be a scam website. I paid $75 for a "membership" to access lease sellers, but after 10 attempts at phone/email/text, I received no replies. I think this website is simply astroturfing with fake profiles to sell worthless memberships. I'm trying to get my money back now with no help from them.
I've transferred out of two car leases now with SwapaLease, and I've had success both times, thanks to my sales representative Lisa Feldmann at ext. 2001. She is extremely helpful, knowledgeable, and responsive. What I will say is that the rates to advertise on their site are definitely very high, but it's one of your only options if you need to get out of a lease on a vehicle. It's important to understand that they are solely for advertising your car and connecting you to potential buyers; after that happens, you are on your own to work with your leasing company and the person taking over the lease. And yes, there are going to be fees through your leasing company as well, but SwapaLease does outline those costs on their site.
She does a great job! Thanks for sharing your experience here and for using our services!
But it really isn't.
You will be pressured by seller wanting yu to pay there fees, incentives and so on, so the fee they charge is only a fraction of your real cost.
I got offers asking for $5000 cash up front from a potential buer on a regular BMS SUV to get started
Swapalease.com is the number one car lease transfer marketplace. Get out of your auto lease early without penalties or take over an existing short term lease
Henty, I am sorry to hear that your experience has not been great so far. Let's change that! Please DM me here or send me an email at jnovak@swapalease.com so that I can find you in the system. I would like to take a look at your listing to do everything we can plus extra for you to help out and make things right.