SwapaLease

I decided to get rid of my car and needed to have someone take over the lease. I contacted Swapalease and spoke to Marc Baker. He immediately and patiently guided me with the process, helped me write the car description/profile, post the pictures, and was always there if I had any questions or concerns. Within a relatively short period of time advertising the car, the lease was assumed without any hiccups. I would highly recommend Swapalease to get rid of your car or maybe to find a good deal.

They just deactivated my account for not update or simply tried to log in after couple of weeks after I paid 299 for my membership this people are truly thieves! Do not proceed with these scam like website. You rather ad your vehicle on your own way cheaper and safer

Waste of money I had my car listed from November till June when I took it down out of frustration and decided to keep the car. Called a few times and had ad updated still nothing. Contacted them today and asked for the ad to be removed and requested a refund to be told I would not get one because I didn't reach out to a specific person she could have made that better well why didn't you do that in the first place? Then was told it typically takes 90-120 days it's been way past that. Then the rep blamed the lack of attention on Covid-19 even though the ad was placed months before the pandemic.

Despite reading bad reviews i decided to give it a try and i was stupid. My account manager is Vernon who tried to sell me the highest package and since then has not been of any help and has not contacted me or returned my calls.

Worst customer service experience. Poor communication resulting in frustration and confusion. Seller and I were so confused what to do next. Sales rep & refinancing rep were missing & ghosting us all the time. Tried calling them, email them and left voice messages multiple times to make things work.

If you think you are simply taking over a lease (the value the original leasee was paying) guess again. Think about it - they'll have to make money, right? You'll get charged with a ton of fee that you didn't expect... LOL

I posted my request for a lease assumption on multiple sites and ended up transferring the lease using swapalease. They were the only site where all interested parties were potential buyers and not scammers. Would skip the other sites if I went through the process again. Also, hats off to Nick Wilmers who did all the work of posting for me and had the listing up within minutes of a few minute phone call—thanks Nick!

There is a total lack of communication between Swap A Lease representatives and a seller. Left numerous messages with no response and asked a potential buyer to reach out directly to our contact there. And again... no response. They don't tell you about hidden costs from your Leaseholder, in our case there was a $500 transfer fee and $150 application fee for our buyer. That's $650 they never tell you about and they expect you to offer some type of incentive for your buyer on top of that! Stay away from Swap a Lease!

I never got a call on my car, the associate never got back to me once I signed up, and the website posting expires in 60 days. Complete waste of $200. My craigslist posting got more calls at that was $5.

This service was perfect for what I needed.
My account manager Lisa Feldman was wonderful. Ask for her at Extension 2001.
Well worth the limited cost for the service.
Would use again without hesitation.

I just transferred my lease on a 2017 Lincoln Navigator with the help of my personal account manager Lisa Feldman, ext 2001. I am beyond happy with the level of customer service she provided. I only had 3 months left on the lease and she quickly got my car up and "searchable". When my first transfer candidate pulled out, just as we were completing all The contracts, i was devastated. I didn't think i had time left to start again. I emailed Lisa and she got the search Going.
Within 1 week i had a new transfer candidate and the contracts have been signed And the car has been officially transferred. Lisa was so attentive and available, i will absolutely call on her again. Oh- all this happened during the COVID 19 pandemic!

Very unsatisfied with this company. Takes forever to have someone take over your car lease. The 350 dollar deposit to get your car on the site is NON REFUNDABLE. They never told me that upfront so now I am out 350 dollars and still stuck with my lease. Very misleading.

Due to the pandemic, I decided to move back home to be with my family so I needed to find someone to take over my car lease. I reached out online to SwapaLease and Ron Becker called me immediately. He was fantastic! He guided me through the whole process and was always available to answer my questions. I was able to find someone to take over the lease within 2 weeks.
Ron was reassuring and helpful during a difficult time. I admit I was nervous about the process, but Ron made it easy. Thank you for your excellent customer service.

I worked with Lisa to get my car listed on Swapalease. Lisa was great and helped set me up right away. She explained the process and made the entire process seamless. Within the day, my car had been listed along with my photos. Without Swapalease and Lisa, I would not have been able to get rid of my car as quickly as I did. Lisa was a pleasure to work with!

Told me my car would sell in 45 days. Six months later only on interested buyer how was not so interested. Then listed the vehicle as sold when it wasn't. A real ripoff. Tried to call an Kaz who I have been working with didn't want to answer any question. Stay away that's my opinion

Extremely overpromised and under delivered. Waste of time and money. Everyone I got in contact with was making beyond ridiculous offer or could not get approved by MBFS. They said all these buyers are pre approved. Don't waste your time or money with these people. All of the members contacted were pure roaches. Not educated about the value of the vehicle or lease payment for that matter. Example is, some of them would offer $500 per month on $******* car, which doesn't exist anywhere. I will never try to use this service again. Failing concept for sure.

We put a 2018 Buick Casada on swaplease which had only 3000 miles and had not one inquiry. We found our own buyer, but when they added all their own costs and fees, it became too expensive for that purchase to buy out the lease. What a waste of time and money. Don't do it

Our account manager Nick was great, very professional. He explained all the options and how the process would, setting expectations and timeframes. It was less than 2 days before we would make contact with the ultimate buyer.

Highly recommend the service.

Rep suggested I purchase a membership to contact sellers. He said a discount is offered. Call dropped before completing signup. Registered online without discount because they never picked up phone. Bery disappointed as it seems there is a limit on many sellers you can contact. I think 8. How can they expect to find a car with only 8 sellers half of which had their cars "not available" even though the ads says the are.

I couldn't believe it! My car got so much interest and sold very quickly. In fact, the first person to contact me did so within five minutes of my listing going live and was the person I sold it to.
Lisa Feldman at extension 2001 was my personal account manager and I highly recommend her. Lisa is truly dialed in! She and others were always available for questions and guidance, whether by email or phone.
My car was a hot commodity, so you may not have the same experience if yours is not, but I can tell you that swap-a-lease really works and is legit. By the way, I went for the least expensive package as I figured I would get a lot of interest and I was right.

I would give zero stars if I could because that's how useless the swap a lease was. I had to pay $200 to put pictures I took of my own car on the website, had the pictures up there for two months and no responses. I advertised my car on Facebook marketplace and had five buyers in the first two days. Then when I tried to let the buyers know to go to swap a lease, I was told that I had to fill out a credit application and send it to the potential buyers. I had assumed that swap a lease would help with the information transfer to get me out of my lease, turns out I paid $200 to advertise my car when I should have tried to find a buyer through Facebook, mercari, cregslist, or any other legit site. Biggest waste of time and money -10 out of 10 would recommend this site.

After payming my membership. I made about 15 calls of available listing but none of them got reachable. All calls were forwarded to voice box. Then I was told I reached the maximum call limits. I tried to contact the help but everyting was gone.

I am highly skeptical that this business is a fraud. If not, they shouldn't charge the buyer and hide the seller info. Never trust them.

I found a vehicle that I wanted to purchase on my very first visit to swapalease.com. It took almost a week for someone to reach out to me so that I could pay the one time fee. I had several questions about finance rates and Swapalease's role in registering the vehicle. I sent emais, made phone calls to customer service and left vmails. To date (7-8 weeks later), no one has returned any of my correspondence. Because of my frustration, I ended up losing out on what I believe was a fantastic vehicle and the owner is still trying to sell.